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based on 26437 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and friendly service with very good cleaning performance.
Fast, fastidious, efficient...BEAUTIFUL JOB!
Thank you JJ for all your help!
Name removed
Team was professional, on time, and friendly
The young man that worked on our carpets is what sold us on your service. Neat, clean professional. Delivered more than could be expected. Great job.
My technician Brandon was EXTREMELY personable, knowledgeable and an absolute pleasure to have in my home. He did a very good job. And to no fault of his own, but, I feel like the “system” of cleaning the carpets is not necessarily the best out there. I was willing to try a new company based off of recommendations. I love the customer service and like I said the technician was awesome.
When I went back to put stuff away 2 days later I noticed some spots and when I took a white face cloth with just water I was able to get a decent amount of dirt up from the spots which was a disappointment. I am just not sure how “clean” they actually are. They feel better under my feet and my tile downstairs definitely feels better and looks cleaner.
I requested service for 3 area rugs. One was unfortunately stained by our daughter's dog. The technician was very knowledgeable about the materials the rug was made of and very honest in his assessment that he could not clean the rug and it needed to go back to the shop to be cleaned. The 2 technicians were very respectful of our home and cleaned any places on the wood floor that got wet from the cleaning solution. I've used Zerorez for years because of the quality of service and professionalism of the technicians.
Technician called before arrival, arrived in a timely manner and was very respectful of my house. He did an outstanding job on my carpets.
Fantastic service!!
The communication and attention that your technicians give to your customers.
The employee that came to clean our carpet and couch was very professional. He verified the work we wanted done before starting and made sure to clean up after himself. I noticed on more than one occasion he was sweeping the hardwood floors. He also stopped vacuuming to come down the hallway and move the hose instead of pulling it along my molding. He went the extra mile. Great Job!! Thanks.
did a great job.
Amazing
Very pleased with the service
Great service! Very nice service representative! He went above and beyond.
good job
Here is the review I wrote.
Andrew Altman
a day ago-Edit
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Zerorez of Jacksonville is a great company. I would give them a 10 if I could!
Max, the tech was the best person I've ever had clean my carpets. He was responsive, courteous and kind.
He did a fantastic job and explained everything thoroughly. I would be ecstatic not only to have him come out and provide the service again, but if it was my company I would hire him immediately.
Max is a great asset to his employer and in fact, as far as I'm concerned, he should get a huge raise, because that is how good of an experience he provided. Thank you Max, and thank-you Zerorez. I look forward to having you out again very soon to clean my carpets and other areas of my home as well.
Gold standard service, gold standard company, and gold standard employee. G-d bless.
Anyone thinking of using this company or needing your carpets cleaned don't even hesitate. Give them a call immediately, and if you can, request Max as your tech.
Services: Clean carpet, Remove pet stains & odors
Had my tile cleaned this time. Jeff did an excellent job. Looks like new.
Used 4 or 5 times. Never disappointed.
There’s a dark spot that I wanted out more than the carpets cleaned. I asked the guy cleaning about it and he said it was a high traffic area and when it dried it would be lighter. Its not. But rest of carpet looks great
All the employees that I delt with were very friendly over the phone and in person. I would definitely use them again.
I was very pleased with the job that Max did. He was a fine gentleman and very professional. I like the product and hope it lives up to all it promises. I had my carpets and furniture cleaned 2 days ago. Another project bites the dust!
Professional service and prompt communication
You have the most efficient professional people working there!
Technician was on time and courteous. Carpets came out looking great.
I really appreciated the fact that you use the protective corners in the hallways to keep the hose from marking my walls. The job was done quickly and we were given very clear direction on what to do to make sure we allowed the carpets to dry in a timely manner. The carpets look so clean and fluffy again. Very pleased.
The technician was very knowledgeable and explained the process performed very well and took the time to explain the benefits of proper carpet maintenance.
Timely, reasonable, friendly service.
Everything
Mitch was very good, knew about rugs too
Well done!
We used Zerorez to clean our two couches.
The service quality started from our first call for appointment till the end of the cleaning process.
They welcome you with a warm and helpful voice and respond all your questions patiently.
Russel was our guy to clean. He arrived on time, was very informative on extra services and quick and detailed on the cleaning process.
We paid what we agreed on the phone and no more!
We would like to thank all of them for all their service!
Always do a great job