Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2020 — Rated 9 out of 10 by Donna McKay Zerorez Jacksonville
What do you like about our products and services?

The technician who came to our home, delivered our washed wool rugs were professional, patient, kind and courteous. The rugs look amazing.

Report a concern   November 7, 2020 — Rated 10 out of 10 by Megan Kuehner Zerorez Jacksonville
What do you like about our products and services?

My technician was friendly, he explained the process and worked efficiently .
My couch looks great !

Report a concern   November 7, 2020 — Rated 10 out of 10 by V.K. Zerorez Jacksonville
What do you like about our products and services?

Prompt
Friendly
Knowable
Reasonsble

Report a concern   November 7, 2020 — Rated 10 out of 10 by W.O. Zerorez Jacksonville
What do you like about our products and services?

the technician has a good personality for this work.

Report a concern   November 7, 2020 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

Service call was great. Wife very satisfied with results. We will use again

Report a concern   November 7, 2020 — Rated 0 out of 10 by J.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The stain is still there on the carpet...but the couch no longer smells like coffee. I've also noticed that my bannister had paint scraped off from the hose. My original biggest problem still exists and now I'll need to paint my bannister.

The return visit was a net loss for me.

Report a concern   November 6, 2020 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Our tech was very knowledgeable and efficient. Our couches and area rug look great.

Report a concern   November 6, 2020 — Rated 9 out of 10 by Rebecca Moorhead Zerorez Jacksonville
What do you like about our products and services?

James was very thorough and kind.

Report a concern   November 6, 2020 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

Good service at a good price.

Report a concern   November 6, 2020 — Rated 10 out of 10 by Charles Whitlow Zerorez Jacksonville
What do you like about our products and services?

The gentleman was very sociable and was able to answer some questions we had. He did an excellent job.

Report a concern   November 6, 2020 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Excellent cleaning products, nice smelling.

Wonderful employees!

Report a concern   November 6, 2020 — Rated 10 out of 10 by Dori Walker Zerorez Jacksonville
What do you like about our products and services?

The quality cleaning and professional service I get every time. Seems as though it's cleaner than the last time, each time...The technicians are ALWAYS courteous, thorough and professional. I tend to ask a lot of questions and like to chit chat - that doesn't stop them from being nice to me and still manage to get the job done in record time. I've been using Zerorez for approximately 10 years and referred a few people. I will NEVER use any other service!

Report a concern   November 6, 2020 — Rated 10 out of 10 by Dan Caisse Zerorez Jacksonville
What do you like about our products and services?

S0 impressed with your technician, Russell. Very knowledgeable of the cleaning agents. He did everything right!!! Called 15 minutes before arrival.
Clean cut and neat in appearance. Did an EXCELLENT job and off he went!! I was very impressed with everything he did!!
I will not hesitate to recommend Zero Rez to all of my friends and customers. Hopefully I will get Russell again the next time my carpets needs cleaning.

Report a concern   November 6, 2020 — Rated 10 out of 10 by Brittany Thomas Zerorez Jacksonville
What do you like about our products and services?

Thank you so much for helping me clean my new home. I was not 100% satisfied with the first attempt but Zerorez promptly sent Brad out to reassess and redo my carpet. When I tell you my carpets looked nearly brand new and smelled amazing! I am so happy with my floors. Thank you so much and thank you Brad for your attention to detail and caring :)

Report a concern   November 6, 2020 — Rated 10 out of 10 by Richard Stroud Zerorez Jacksonville
What do you like about our products and services?

Kevin was extremely professional and courteous. The apartment was in the second floor and and difficult to get the hoses up to. He worked with me to make it happen and he got the job done and it looked amazing. I will use Zerorez and ask for him again.
Rick Stroud

Report a concern   November 6, 2020 — Rated 10 out of 10 by N.S. Zerorez Jacksonville
What do you like about our products and services?

The gentlemen who picked up my area rug were professional, on-time and very friendly. They made the whole process so easy.

Report a concern   November 5, 2020 — Rated 10 out of 10 by Jacquelene Keane Zerorez Jacksonville
What do you like about our products and services?

Keaton was great! We are enjoying our clean carpets. Third time we have used and we will continue to be a repeat customer.

Report a concern   November 5, 2020 — Rated 9 out of 10 by P.W. Zerorez Jacksonville
What do you like about our products and services?

Very good

Report a concern   November 5, 2020 — Rated 10 out of 10 by Shannon Chaffin Zerorez Jacksonville
What do you like about our products and services?

Kendall was great! Very thorough, knowledgeable, and friendly. We had a lot of stains from a puppy and the carpet now looks brand new!

Report a concern   November 5, 2020 — Rated 10 out of 10 by Jennifer Woodruff Zerorez Jacksonville
What do you like about our products and services?

The tech was excellent. Super fast. Carpet looks and smells great.

Report a concern   November 5, 2020 — Rated 10 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

Max was great and did a fabulous job

Report a concern   November 5, 2020 — Rated 10 out of 10 by John DeSalvo Zerorez Jacksonville
What do you like about our products and services?

Products -Outstandingly do the job. Services - Highly professional

Report a concern   November 5, 2020 — Rated 10 out of 10 by Ed Fairbanks Zerorez Jacksonville
What do you like about our products and services?

A while back I used Zeroez to clean furniture, and recently to clean my carpets. Both times the person doing the job was courteous, informative, and professional - everything looks brand new!

Report a concern   November 5, 2020 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Very clean. Very good guys who came.

Report a concern   November 4, 2020 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Courteous staff. Conscientious worker. We are very satisfied.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Susan Walsh Zerorez Jacksonville
What do you like about our products and services?

Carpets look, smell and feel amazing. Your technicians were prompt, professional and personable. Cost of service was reasonable and competitive.

Report a concern   November 4, 2020 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Technican, Brad,was timely. He explained cost and options before he began.

Report a concern   November 4, 2020 — Rated 10 out of 10 by Al Acevedo Zerorez Jacksonville
What do you like about our products and services?

Our carpet cleaner was excellent! He was very professional and did an outstanding job!!

Report a concern   November 3, 2020 — Rated 10 out of 10 by Andrea Nichols Zerorez Jacksonville
What do you like about our products and services?

I thought the gentleman who came out was great...he did a great job and was respectful of the COVID situation.

Report a concern   November 3, 2020 — Rated 10 out of 10 by Dixon Stone Zerorez Jacksonville
What do you like about our products and services?

Great service. Tech was awesome


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