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based on 29697 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and easy
Good service
Professional
They were here when they said, they did a great job, explained the process and both employees were very courteous and a pleasure to talk to would welcome them back anytime; this is the third time we have used Zerorez and advise you to give them a try.
Everything was fine. Thought bedroom (carpet one area) could have gotten a little cleaner.
But he said no. So it was better than before… so I was fine.
Technician was timely, efficient and very professional.
The Technician was fine. Although I am not sure about your Zerorez, no residue concept?
Quick, thorough, and professional.
Excellent carpet cleaning!
I like the professional way everything is handled, from the scheduling of appointment to the completeness of the carpet cleaning. The technician listened, gave us all the info we needed, did a good job cleaning, and was willing to work with us on a few things. The only thing we were disappointed in was the technician was out of a supply of the booties. Our carpet seems to take longer to dry, so the booties are very helpful. Thanks for a job well done!
Good communication, wish more discounts or promotions were offered and discussed. EXTREMELY pleased with outcome. Have used ZeroRez several times and will continue to do so because of the quality of their work!!
Had office floors cleaned. The circular machine did a great job but the edges around the walls and corners are NOT touched. Technician needs to do that manually which must not be part of the service. Not impressed.
Super clean tile & upholstery, technician was great.
Extreme professionalism.
Better job on tile floor grout around back of toilets.
The representative was polite, thorough, and respectful. The carpets are extraordinarily clean. They dried as told. Really a professional job!
Your employee was courteous. But I’ve had better experiences with Zerorez in the past. This wasn’t bad but I had better. He did not use plastic protectors on the baseboard corners. He had to be reminded to move an empty waste paper basket and empty kitchen trash can to clean the floor underneath. He missed a few spots and he cleaned the missed areas without issue. He was wanting to clean around a couch and loveseat stating that you don’t normally move the furniture because it causes rust. But I had plastic carpet sliders so he assisted me in moving them. He just struck me as lacking attention to detail or maybe a bit lazy. He pulled on the hoses around corners and couch roughly and I reminded him about taking it easy around the baseboards. His tile cleaning in my kitchen left a film that I had to go back and clean each tile. He did get out stains in carpet and grout. I’ve used Zerorez for many years. Your company is the only one I’ve used to clean my floors since it was built 19 years ago. He wasn’t bad, and he was polite. I’ve had better employees come out though. One last thing, I made a 2-5pm appointment to give my wife time to get ready for work and be gone by the time he got here. The day before service I was asked if he could come at 1pm which my wife had to prepare earlier for work but had no issue with that. But the day of service I was called around 11:30 to see if I could be ready for a noon show up. While early is always better than late, my wife had to prepare very quickly for work and leave earlier to be out of the house. It was inconvenient for her. Thanks for reading my input.
Great service and super clean and fresh feeling carpets
Very good
Professional, reasonable priced and quality workmanship.
Great customer service
Professional
On time
Very professional and did a great job! Very pleased!
Customer Service was top notch!! Excellent job cleaning carpets and tile
we were very happy with the carpet cleaning we had yesterday. it looks very nice and we have everything including furniture in order. the serviceman was very professional and did a thorough job on a timely basis. we were impressed.
your techs are very good and professional
Very professional
Clean up after service
Team explained everthing
The service is very great and they have professional team as always.
Prompt service. The representative on phone and the representative that came to our home were both very kind and professional . A great experience!
Amazing service again! We have used Zero Rez multiple times in our condo and in our new home. Everyone is always very helpful and they were able to get our cleaning scheduled in a timely manner. Don came to clean our carpets and did an amazing job! He communicated with me every step of the way and was so pleasant. We will always recommend ZeroRez to our friends and family! Thank you for providing fantastic service!
Service person was friendly and knowledgeable.
Quick, thorough, professional, punctual.