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26431 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
All around great job
Your representative was delightful.
However the tiles’ grout did nit come clean.
My Realtor gave you such raving reviews that I expected more.
Great job. Fast and efficient. Will definitely use your service again.
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Prompt, quick and good job. Staff was very nice.
Your employee was very well educated on the services. His communication skills and attention to detail were superb.
I was very pleased with the service I received from your employee, Austin, this week. He called and let me know his ETA which was very much appreciated when you have a 4-hour window. Austin was very professional and explained each step of the process as he went along. I am extremely pleased with the results!!! Austin also mentioned that Zerorez was certified to perform A/C duct cleaning which I was pleased to hear. This is something that I will be looking to do within the next few months. I would have never thought of Zerorez for that project had Austin not told me. Again, I am VERY pleased and will recommend Zerorez to friends and family for sure!
I had my carpets cleaned by Zerorez for the first time instead of another company. I chose them because I was checking the web sites for carpet cleaning companies in Jacksonville Florida. Their service was exceptional and the person who cleaned the carpets was extremely professional. I went with Zerorez because they advertised the cleaning would last longer and not leave soap residue on the carpets. The price for cleaning three bedrooms, a living room and hallway was very competitive. I strongly recommend this company. My carpets were left very clean and dried quickly. I'm very satisfied.
Great service. Prompt on schedule.
I found it very disturbing to receive an email saying prices would increase same day after service was completed.
The technician was very professional and helpful.
Kevin did a great job,was very helpful and taught me a lot!
Excellent service and wonderful employee.
Easy to schedule online. Andrew was helpful and talked me into getting the protection for my new couch. My carpets smelt and looked new again.
Professional technician who was very courteous and informative.
A true professional!
I have used Zeroez since I purchased this carpet in 2007. It is an off white good quality carpet but due to my using zeroez exclusively the carpet still looks awesome! No leftover residue! The technicians are always so professional and do a superior job!
Alway do a great job on carpet and tile
Professional, timely, friendly service! Much appreciated!
Salesman was great, but I do wish I would have been giving all possible pricing information on the phone when booking. I didnt know until the day of how expensive it would be with all of the add-ons.
The service technician, Jeff, was pleasant and informative.
So far, our tile floors look great and the tile grout seems resistant to stains.
I had a sofa and carpet cleaned on saturday and I would definately recommend this company. Fantastic job.
Considerate, pilite service
Staff, quality of work, care of home. Could arrive more timely but once there, spends as much time as needed to do job right.
Very professional
Russell was friendly and on time. He called to let me know he was on the way. He explained everything and was efficient and professional.
We would highly recommend him and Zero Rez.
the tech arrived on time and introduced himself, and explained his process. when he completed the job, he advised to wait several hours before placing everything back onto the carpet.
he was professional and answered any questions .
i will recommend Zerorez to all my friends.
All of them
Tech professionalism and quality service.
Technician was on time, neat, polite, explained everything and did a great job
Effective, without a chemical smell. The tech was knowledgeable, and went above and beyond his job description. I will definitely use this company again, and will highly recommend them.