Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26431 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2021 — Rated 10 out of 10 by Richard Orsini Zerorez Jacksonville
What do you like about our products and services?

The service techs were amazing and they were so professional! They were on time, and worked quickly and the carpet at my Dad's house was white and now it's white again. I cannot believe how well the carpet came out. Great job!

Report a concern   June 15, 2021 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Wonderful, friendly service technician! Our floors turned out amazing with minimal chemicals.

Report a concern   June 15, 2021 — Rated 10 out of 10 by Kevin Smith Zerorez Jacksonville
What do you like about our products and services?

fast awesome great job

Report a concern   June 15, 2021 — Rated 10 out of 10 by Rebecca Musick Zerorez Jacksonville
What do you like about our products and services?

Wonderful service. Good cleaning and very professional.

Report a concern   June 15, 2021 — Rated 10 out of 10 by Rchard Ayuoub Zerorez Jacksonville
What do you like about our products and services?

Awesome Job, Great attitude and service from the TECH....

Report a concern   June 14, 2021 — Rated 9 out of 10 by A.Z. Zerorez Jacksonville
What do you like about our products and services?

The service was fast and easy. They work was well done

Report a concern   June 14, 2021 — Rated 10 out of 10 by James Fronte Zerorez Jacksonville
What do you like about our products and services?

Our technician, Donald P., did a great job and was done in about 90 minutes. The carpets look great and he was very pleasant to deal with. We are very happy with the service.

Report a concern   June 14, 2021 — Rated 10 out of 10 by Elya Bogins Zerorez Jacksonville
What do you like about our products and services?

Our allergy flareups have cut down tremendously! It was noticeable after the service within an hour or two we all felt better!
We are so grateful thank you!

Report a concern   June 14, 2021 — Rated 10 out of 10 by Debbie Dasilva Zerorez Jacksonville
What do you like about our products and services?

Great service. Agent was very polite and cleaned up very well after himself. Very personable.

Report a concern   June 14, 2021 — Rated 10 out of 10 by Alice Reed Zerorez Jacksonville
What do you like about our products and services?

Very happy with their services and will use them again!

Dr, Alice Reed

Report a concern   June 14, 2021 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

Very thorough and professional service, tech was excellent!

Report a concern   June 14, 2021 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

Austin was excellent, as was the service. Clearly a cut above the rest.

Report a concern   June 14, 2021 — Rated 10 out of 10 by V.R. Zerorez Jacksonville
What do you like about our products and services?

Technician Jacob was very nice and professional.

Report a concern   June 14, 2021 — Rated 10 out of 10 by M.G. Zerorez Jacksonville
What do you like about our products and services?

I'm very pleased with the results of my area rugs and sofa/love seat that were cleaned. I would highly recommend your services to my friends.

Report a concern   June 13, 2021 — Rated 8 out of 10 by K.H. Zerorez Jacksonville
What could we do to improve?

The tech was thorough with removing stains - great job! However, one recliner I had disconnected the back for thorough cleaning to expose obvious stuff in crevices, he did not disconnect the back on the second one. I had to ask for it to be done. There was lack of attention to detail regarding this. I’m glad I observed the cleaning process to have it done right. Other than that I have only positive remarks.

Report a concern   June 13, 2021 — Rated 10 out of 10 by Daniel Hardwick Zerorez Jacksonville
What do you like about our products and services?

Great job!

Report a concern   June 13, 2021 — Rated 10 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

Prompt, professional with attention to detail.
Very nice job cleaning my tile and grout lines.

Report a concern   June 13, 2021 — Rated 10 out of 10 by Sheila Roberts Zerorez Jacksonville
What do you like about our products and services?

Professional and on time. Excellent job!

Report a concern   June 13, 2021 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Very thorough, professional, respectful of my home.

Report a concern   June 12, 2021 — Rated 10 out of 10 by C.R.L. Zerorez Jacksonville
What do you like about our products and services?

The product, the technician, the receptionist. Thn people related to Zerorez and the appointment are great!

Report a concern   June 12, 2021 — Rated 0 out of 10 by K.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was upsold the bio spray to help with the smell removal. The smell is 0% removed. I had signed up for the pad extraction method and all and I’m not even sure that was part of what was done? In any case this was essentially a waste of a lot of money. If the smell had even been mildly improved I would be thrilled. That is not the case at all. The service person who came out was super nice and knowledgeable seeming. I just wish the actual service was good. Who knows what else was left behind on the carpets.

Report a concern   June 12, 2021 — Rated 2 out of 10 by L.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

$500 to service a master shower is way too expensive.

Report a concern   June 12, 2021 — Rated 10 out of 10 by Stephanie Bunnell Zerorez Jacksonville
What do you like about our products and services?

Major was phenomenal! Zerorez products did an amazing job on my carpets and I am 100% satisfied!!! I will use them again in the future.

Report a concern   June 12, 2021 — Rated 10 out of 10 by Susan Knight Zerorez Jacksonville
What do you like about our products and services?

The cleanliness

Report a concern   June 12, 2021 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Great communication before the appointment, scheduling and estimates are simple, courteous technicians.

Report a concern   June 12, 2021 — Rated 10 out of 10 by Paulette Waterman Zerorez Jacksonville
What do you like about our products and services?

I had my carpets cleaned one week and my Travertine kitchen floor cleaned and sealed the next. I am so happy with the results of both. It was incredible to see the embedded dirt lift right up out of the tile, my floors look like they did when they were newly installed.

Report a concern   June 12, 2021 — Rated 10 out of 10 by S.Y. Zerorez Jacksonville
What do you like about our products and services?

AUSTIN did a great job. Very professional. Didn't leave until the job was done. Also, extremely personable and he wanted to make sure we were satisfied.
He said he would contact his supervisor about working on other carpet projects. We are waiting to hear back from you. Our number is Phone number removed.

Report a concern   June 12, 2021 — Rated 10 out of 10 by Lynne Rind Zerorez Jacksonville
What do you like about our products and services?

My light colored grout came clean!

Report a concern   June 11, 2021 — Rated 10 out of 10 by Hatidza Bajramovic Zerorez Jacksonville
What do you like about our products and services?

Very professional and excellent service!

Report a concern   June 11, 2021 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

Service tech was prompt, honest and efficient.


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