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based on 26431 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a good job - my carpets are clean!
J J was so awesome. Very helpful, and professional. Did a terrific job!
Always on time abs professional
3rd time using them in 3 months
The technician took a look at the high quality of our area rugs and recommended they take the rugs to their shop in Jacksonville for a better cleaning process. This is in lieu of cleaning them at our home with their portable cleaning equipment. The cost to take them back to their facility is obviously more but the rugs could use a deep cleaning. The rugs are being picked up later in the month and will be at their facility for approximately 10 days. We are looking forward to the finished product and we will be better abled to provide an accurate evaluation...so far so good.. The reviews we read before calling them to come to our home were all very good so we have reason to believe their process will provide a great end product.
First of all your staff. The young man that did the work on my home was a very polite and professional young man. Second is the product. The carpet just feels fresh and clean when the job is finished. I am so glad I tried ZeroRez.
Very informative technician. Carpet smell clean and fresh.
Technician was courteous and informative about our options to get the most for our money. Worked efficiently and ensured the hoses used did not damage the corners of cabinets and walks. This is our 4th service call to them and they do a great job. Have them also cleaning carpets and furniture at my mother’s house in central Florida. Thanks zerorez!!!!
Scheduling was very easy. Woman on telephone was helpful and friendly. The worker, Cameron, called to confirm appointment, and came a little early. He was thorough, and asked that I inspect his work. He was careful around my dog and cat. I tipped him for doing a good job.
Professional and cleaned floor wondersfully.
Kendall was a great guy to deal with, we talked about sports while they worked and the overall experience was great. I will definitely have your company back for a third time.
Great service!
Great service! Very polite and nice! Did a great job!
Justin from Zerorez did an awesome job! Was very pleased with product used! Would highly recommend their services!!!
Give the company a *****!
Very professional and knowledgeable about the service provided!
We have used you for several years. Try to clean our grout once a year - now whole house.
This is the first time we haven't been totally pleased. In two rooms - sun room and family room there were large patches of a gritty residue on the floors. We had to wet mop to remove. Didn't realize this until floors had totally dried so technician was long gone. Also, in one of the doorways around the edges there was dirt which I had to get on hands and knees to clean with a wet cloth. My husband noticed a nick in a column and a small dent on an edge of our metal front door that wasn't there before.
Other than the above the floors looked great. In the past we've had no complaints. Only glowing results. We're hoping next year when we call you we won't run into the same problems.
Excellent service! Friendly staff. Very pleased.
We love everything,from scheduling to the techs that come to the house....but we do miss the orange smell that you used to have.
The gentleman who came out did a super job, took time to send us pictures...
Everything was fantastic. The guy was friendly, professional, and efficient. He explained everything thoroughly, answered all of my questions, and did a great job cleaning the carpet!
Professional, quick, and my floors looked brand new!
Every technician we have had here has been ultra courteous and helpful. Logan was the most recent and did an over the top job.
Professional times 10. Helpful. Considerate.
Communication regarding my up coming appointments was excellent. The technician was very knowledgeable and courteous. My carpets look great!
Prompt, capable people who care about doing a great job
Agent was on time and did a good job.
They did an amazing job and my carpets look almost brand new!!!
Our tech was great! Highly recommend! Our grout looks like new!
Great Staff
On time arrival
wonderful results
Excellent customer service and performance
I have used you several times. I am a Real Estate Agent and refer you OFTEN to my clients selling or buying a home.
However. I had my rugs cleaned in my personal home on Monday 6/14/2021 and I was not happy with the Technician or the job he performed, especially for what I paid.
He liked to talk a bit much for me and I was trying to work while he was supposed to be cleaning my rugs, 5 in total. He was here approximately 50 minutes., and I think he talked 15 of those minutes. Not thinking I should have paid over $400 for less than an hour??? Family rug still dirty and I pointed that out. He said it was just worn ??? He did advise that they were shag and it would be better to take them back to the shop. I rejected that notion and had him clean here. Rugs are less than 2 years old.
I would like to hear from someone from your company.
Didn't expect carpet to come as clean as it did because it was old and filthy. Service member was awesome, very respectful thorough and pleasant.