Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26431 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2021 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Russell was so helpful and informative and very easy to work with. He is a keeper.

Report a concern   June 11, 2021 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Techs are always professional, friendly, courteous, efficient and neat. Carpet looks like new after every time.

Report a concern   June 11, 2021 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Matt did an excellent job. It came out great.

Report a concern   June 11, 2021 — Rated 10 out of 10 by Angela Rowland Zerorez Jacksonville
What do you like about our products and services?

It was quick and efficient and the gentleman was very friendly.

Report a concern   June 11, 2021 — Rated 10 out of 10 by Heather Schultz Zerorez Jacksonville
What do you like about our products and services?

I have been using the services of ZeroRez for years and I have always found the drivers to be courteous and professional. They have extensive knowledge of how to treat stains and preserve the integrity of the carpet. I appreciate their insight and recommendations.

Report a concern   June 11, 2021 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Service was excellent and our representative was very knowledgeable and well spoken.

Report a concern   June 11, 2021 — Rated 8 out of 10 by G.M. Zerorez Jacksonville
What could we do to improve?

Have the tech explain the cost prior to starting the job. Meaning off the additional products are wanted give the customer a complete price. Example: When a tech states a price to the customer be explicit of the price, product costs $40.00, and covers all rooms. He should have stated product cost is $40.00 per room . The cost of additional services/products is $120.00 for all 3 rooms plus the $147.00 for the initial cleaning service. For a grand total of $267.00, rather than saying something like this, “it’s $40.00 additional for the product/service.” Thus the customer is saying ok to $187.00 for the complete total of products/services”. As you can see the customer can easily be confused by the techs verbiage. It’s very confusing to the customer.

Report a concern   June 11, 2021 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

The floor is very clean and looks great

Report a concern   June 10, 2021 — Rated 10 out of 10 by John Braswell Zerorez Jacksonville
What do you like about our products and services?

Timely and quick

Report a concern   June 10, 2021 — Rated 10 out of 10 by Walter Fisher Zerorez Jacksonville
What do you like about our products and services?

Staff was honest and treated the home as if they owned it

Report a concern   June 10, 2021 — Rated 10 out of 10 by Krysta Caprood Zerorez Jacksonville
What do you like about our products and services?

Cameron was a pure gentleman from the time he came in the door until, the time he packed his supplies and left. He was very knowledgeable about the products and explained everything to us and even helped us to make some good decisions concerning our floors. He was a diligent worker and I would definitely have him do our floors again and plan on recommending him and Zerorez’s services to friends and family. The floors and carpet look great, smell fresh, and we know that all the products used are safe. Excellent service!

Report a concern   June 10, 2021 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Ramiro, the certified technician who cleaned our carpet and tile was great. He was very knowledgeable in assessing our floors and made appropriate recommendations. Then he got right to work and did a terrific job all in about 3 hours. We highly recommend ZeroRez.. ask for Ramiro!

Report a concern   June 10, 2021 — Rated 9 out of 10 by Margaret Salgat Zerorez Jacksonville
What do you like about our products and services?

The technician explained his procedure for cleaning our carpets and that some spots might not come out. A few spots are still there but the majority have been removed.

Report a concern   June 10, 2021 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Promptness and over-all service

Report a concern   June 10, 2021 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Great service thanks!

Report a concern   June 10, 2021 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Quick and effective

Report a concern   June 10, 2021 — Rated 10 out of 10 by E.F. Zerorez Jacksonville
What do you like about our products and services?

Great services. Personnel very friendly and cared about the services providing.

Report a concern   June 9, 2021 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Camron very patient and excellent service

Report a concern   June 9, 2021 — Rated 10 out of 10 by J.V. Zerorez Jacksonville
What do you like about our products and services?

The associate that came for the cleaning was very friendly and made the experience great!

Report a concern   June 9, 2021 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Quality products
Knowledgeable staff

Report a concern   June 9, 2021 — Rated 10 out of 10 by Carol Hart Zerorez Jacksonville
What do you like about our products and services?

The young man who did my service was truly amazing. Not only efficient and on-time … he welcomed questions and made recommendations about a future visit. The carpeting looks brand new !! This was the first time I’ve used Zerorez … it surely won’t be the last.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Joann Windsor Zerorez Jacksonville
What do you like about our products and services?

I was amazed how well they cleaned. My house looks new again and smells so fresh.

Report a concern   June 9, 2021 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Technician arrived promptly and was extremely courteous. The carpets were cleaned in no time and we are quite pleased with the result.

Report a concern   June 9, 2021 — Rated 10 out of 10 by J.J. Zerorez Jacksonville
What do you like about our products and services?

The people you have working for you.

Report a concern   June 9, 2021 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

Timely and they do a great job!

Report a concern   June 9, 2021 — Rated 10 out of 10 by H.D. Zerorez Jacksonville
What do you like about our products and services?

Eco frienndly. Carpet looks great.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Jenny Evans Zerorez Jacksonville
What do you like about our products and services?

Zerorez did a fantastic job. The technician arrived on time and explained what the process was and went right to work. He was very thorough and took his time to make sure that we were satisfied with the job when it was completed.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Karla Amburgey Zerorez Jacksonville
What do you like about our products and services?

They service was fantastic. My service person was polite, and efficient. I know I can trust the people that work with and for Zerorez. I would recommend them and will use their services again.

Report a concern   June 8, 2021 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

So kind and professional! Even sent before/after pictures as we were not able to be there.

Report a concern   June 8, 2021 — Rated 10 out of 10 by T.J. Zerorez Jacksonville
What do you like about our products and services?

My couch was cleaned perfectly!


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