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based on 26430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Priced right. Up to date equipment.
Great service and great results.
I have zero complaints about my service! I had scheduled a window from 11-2 and wasn't sure when the tech would arrive. Thankfully, he was able to arrive just after 11, and service was completed by 1 p.m. The floors look and feel great and dried quickly! I will use them again in a year when I need another service!
When you clean, it is done professionally and with less dampness and the stains do not appear to return like with other cleaners.
A very good experience , Andrew was very eager to do a good job and he did.
fast drying time
Professionalism
On time and carpet feels cleaner.
Great service. Called and asked if he could come early which worked out perfectly. Very polite and didn’t push on the up sell
The customer service at Zerorez was a breath of fresh air in and of itself. When I initially called to schedule our cleaning, the lady on the phone was super courteous and honest. She didn’t try to sell me anything I didn’t need and made sure I fully benefited from current promotions. Plus, she was able to schedule a cleaning the very next day to boot! The technicians who came out to my house made sure to call in advance and, from that short interaction, I could tell they were going to be super pleasant. They arrived within the quoted timeframe (which hardly ever happens when you have a company come out to your house), had smiles on their faces, were super enthused to work for Zerorez and speak to the benefits, were sure to notate our trouble areas, and were quick to get to work. They cleaned all our carpets (2,000+ sq. ft. house) in what seemed like an extremely short period of time. Before they left, they quickly ran through achieved results on specific trouble spots, expected dry time, ways to protect our carpet between cleans, and the benefits of the Zerorez process. They even left reading material for my wife who’s out of town. Our carpet looks almost brand new and I couldn’t have been happier with the experience from start to finish. I truly believe that Zerorez sets the bar for customer service.
Very knowledgeable and efficient techs
THE TECHNICIAN WAS POLITE AND PROFESSION AND DID A GOOD JOB.
As a busy Realtor in Jacksonville, I use Zerorez regularly to prep my customer's homes for sale. I also use Zerorez for my personal home. Zach is a great worker who is very reliable and conscientious. I will continue to use your company regularly.
David Hamasaki
Watson Realty Corp.
Responsive and communicated well.
Excellent Job! These guys are the best!
Great service. Techicans very nice and helpful
They did an amazing job and I would recommend them to anyone!!!
Courteous and great service! We will definitely use again.
Clean carpet is one thing, but excellent customer service is next level! Things didn’t look great the first time y’all came out but you quickly sent someone to re clean and it looks amazing now! I’m so grateful for you going above and beyond to do a great job! I now trust that my carpet is clean and chemical free for my babies to play on. Also, thank you for calling ahead and showing up on time! It’s wonderful when a company actually values their customers time and shows up when they say they will! I can’t say enough positive things about Zerorez recommending to all my family and friends!
Oh my goodness
I have brand new Tile
Absolutely gorgeous
They did a excellent job scrubbing, cleaning and drying them
🤗🤗🤗🤗🤗🤗
Very thorough job! Ramerio was great!
My carpets were a mess and I was very pleased with how they turned out . Don was a great technician, and did a thorough job
Zerorez was able to schedule an appointment much earlier than the website said to help me get my carpets clean before my new furniture was delivered. My technician was very friendly and knowledgeable. Zerorez is the best.
Efficient service
Reliable, competent, polite service. Carpet was cleaned better than any service I’ve ever tried This company will be the only one I ever call to clean my carpet. Next time I will also have my tile cleaned They have my rugs I’m confident when they are returned, they will look fantastic
Excellent carpet cleaning and conscientious friendly employee!
Floors look great. No nasty odors.
Great service - my technician was great!!
The technician is always cordial and professional. Always pleased with appearance of carpet and appreciate educational tips shared.
Carpets go from dirty to clean, fantastic!