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based on 29073 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and knowledgeable
Very dry finish
I was unhappy with the service I received and they sent out someone to fix it Thank you
They did a great job!
Professional, timely and very thorough work.
Harrison did a great job on my carpets, and he also did a great job educating me on all the other services that Zerorez offers - I always thought it was just carpets.
Carpets and rugs cleaned nicely and smell fresh
The service man was very polite and knew what he was doing.
Good Job, great service personnel, very happy with everything, been a customer for 10 years
Staff was great on the phone & your service techs were professional & courteous.
Very prompt, courteous and proficient! Excellent work and great pricing!!
Availability. Flexibility on appt time. Prompt deliver of service. Courteous and skilled technician.
The technician was so hopeful and friendly. He acknowledged problem areas and treated them properly. We were pleased with the results.
The guy was great. He knew what he was doing, and he explained to me the process And the equipment he was going to use. I was hopeful that he would be able to get into most of the areas. Unfortunately, the only tool he had was the circular pressure washer (lack of a better term). He was unable to get close to the edge of the transitions, behind the fridge, under the cabinets, and behind the toilet. So there are several areas where the grout is still dark. I plan to do it myself with something more abrasive and smaller so I can get into those areas. My suggestion is to equip your workers with additional tools to get into those tight places. When I hire a company to clean tile, I expect all of the tile to be clean.
Again, this is not the guys fault. He was polite and told me pretty much what to expect. I’m just disappointed in Rees because I thought you would have additional tools to get into those tight places.
The technician, Colton, cleaned carpet, tile, rugs and couch effectively with professionalism in a timely, courteous manner. He discussed additional services with me at my request without pressure for services I did not want. I will use ZEROREZ again.
Zerorez’s technician, Corey, went above and beyond the call of duty to communicate prior to the service and after the service to educate me regarding how to keep my carpet clean.
I highly recommend Corey because he has outstanding customer service skills.
Working with Zerorez was awesome! Great communication, accurate quote, super communication, and excellent work. I have already recommended their services to others!
The technician was polite, professional, and knowledgeable. My sofa is clean, and looks brand-new. Thank you!
Time and speed.
The technicians are very well trained, respectful, expeditious in completing the task at hand.
Whether the technician in new to the homeowner or one from a recent visit, the high quality and professionalism is ever present.
Your technician was fine. Friendly, etc. However, the quality of the work was not as I expected. This wasn't due to lack of effort, it was due to lack of tools. For shower glass cleaning, your technicians need to have a dual action / orbital polisher with glass pads, along with glass polish (which he had). Digging around on the internet you can find this. Based on the equipment needed, time, effort, etc., I chose to try your service, but at $600, I would be able to buy 2 or 3 of everything I need, put in an hour of work, and got better results. I was shocked at the price you quoted, but at a $250 base to have the tech leave, I was committed. I won't be using your service again.
They work!
First class quality work
The tech did a great job will definitely be calling them again for carpet tile cleaning
Service tech was very professional and was completed in short time. Dry time is a little long
Fast and professional in doing business.
I requested a tech that I knew was good and detail-oriented, and my request was not granted instead they sent someone who was not experienced and detailed. When I brought to his attention that the spots were still there he said he could not do anything so I took a rag and wiped it so he could try again. Not very motivated.
You are not just carpet cleaning. You do a good job with carpets, but can do other things for homes and cars that can help with cleaning and maintenance of all kinds of things.
Great job….nice guy
What I was quoted over the phone and what I was
charged were two different prices , not sure if I would use them again
Cleans very well. Smells nice