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based on 83357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alex was amazing and did a great job on our carpets. He was on time and very professional! I would sue Zerorez again!
Was overcharged and still haven’t heard from someone to make it right. Chat agent was zero help
I didn't know that there was a difference between cleaning carpet and high traffic aera cleaning. This should be told to customers ahead of time. I was told this the day the service tec arrived.We were very satisfied with the service. Great job!
Thanks
Delores, First name removed Reed Jr
Process is thorough and effective
Steam cleaning service we perfect! Professional service for great price , thank you!
Our tech was great, fast and polite.
Fast, efficient & personable tech (Buddy). Got white carpet cleaned pretty well (>20yrs old). Will recommend him and call back in 6 mos. Thank you, Patty
Our tech was absolutely wonderful and informative, he took his time and we really felt like the job was done so well.
Great service! Friendly technicians!
Great service! Friendly technician!
Professional
Technicians are always friendly and knowledgeable. They don't push services. They just assess your situation, make some recommendations, and let you decide how you want to proceed. Always a happy customer. Thanks this time to Michael!
The sofa was not properly cleaned! The tech did not clean one side of the sofa. The pillows were not cleaned also. The job was incomplete and poor done!!!!!!
The technician arrives on time and they always do a good job about cleaning the carpets and cleaning up when they are finished.
The technician was very helpful in giving us options, and kept us updated on the status of spot removals.
I’ve always appreciated the fact that you don’t use harsh chemicals. We have used your company for several years and I believe there has only been one time we had a problem and you immediately sent someone back to fix it. Your technicians have always been very knowledgeable, kind and respectful too. Also, the scheduling service is easy and usually I can get a cleaning scheduled within a couple days of when I call. This week we had Jesse and he was so thorough and focused on some of the problem areas we had this time and did a great job.
Scheduling was easy and fast! Technician explained the process very well and did a fantastic job!!
Naz did a great job!
Love the way my carpets look new again.
Young man was very professional and did a great job explained what he was going to do, how long to let dry etc. But that has been the case the several times we used zerorez.
Quick and good
The product used to clean our carpets obviously worked better than other carpet cleaning services. Our technician was phenomenal!
In particular what I liked about your service was the courteous and respect shown towards me and my home during the cleaning by Demario, your employee. He used the products effectively to remove stains before beginning the cleaning and requested my inspection before moving to the next step. After he finished cleaning my rooms and hallway, he recommended the stain guard protection and showed me what my estimated total would be if I added it. Because he had proven himself to be trustworthy, I added it. Definitely will be utilizing your company again!
wonderful service, excellent customer service,
Marvin and Mackenzie are professional, and they are knowledgeable, polite, on time, efficient, and helpful.
Our tech was wonderful, informative, polite, and efficient! So happy with the results! Will use him and Zerorez again!
The brushes and cleaning equipment that were used on the upstairs area, which was very soiled with urine and feces from our dog, were used on our stairs, which had no smells or stains. Following the service, the stairs reeked of urine and the smell would not go away. I would like a refund.
Professional, knowledgeable, and thorough.
Always a good job and reasonable price.

ON time service, competitive pricing