What our clients think of us!

I am pleased with how the carpet looks following the cleaning. It also does not take a long time to dry.

Burt was very professional explaining each step of the process for each of the rooms that he cleaned. As always, we were very pleased with the workmanship of the carpet cleaning.

I just felt like it was one price then you get there and a lot of things added, and charged a lot more than what I was expecting. Also the edges and under a tv bookshelf that you can see clearly were missed. Not a fan of the added costs

Joe was amazing and explained the process really good. Highly recommended

My service technician was very thorough and efficient!

I appreciate the thorough explanation of services being done.

Product - No odor or residue, clean/green option.
Tech - Genuine, timely, kindly answered all my questions.

Absolutely!

Subject: Concerns About Service Consistency and Training Standards

Dear Zerorez Team,

I am writing as a long-time loyal customer, having used your services since 2006, starting with my first house in Grand Prairie. Over the years, I appreciated the consistency and efficiency your technicians demonstrated, regardless of who arrived. The process was standard, professional, and reliable.

However, over the last three years, I have noticed a significant decline in service consistency. Typically, the technician would greet me, conduct a quick walkthrough of the areas needing service, offer suggested upgrades based on pet soil or carpet condition, and then proceed with a standard cleaning process involving spraying, agitation, and scrub. Some would use adapters to show the dirty water flowing through the clear tube and place plastic plates against walls to avoid damage—small but meaningful details that indicated thoroughness.

Recently, the technician I had was respectful and courteous, which I appreciate. Unfortunately, I felt he lacked the proper training to handle the issues I observed. I repeatedly explained that the water temperature wasn’t as hot as usual and that the system seemed to be malfunctioning—insufficient water flow and poor suction. Although he tried to demonstrate that the system was working, it was clearly not performing at the expected standard. I sensed his discomfort as he attempted to maintain a competent front without a viable explanation or solution, which led to my frustration.

This experience has made me seriously reconsider continuing with Zerorez. While the technician’s professionalism was commendable, the lack of proper training and inability to uphold your established standards undermines your company’s reputation in my eyes. It is vital for Zerorez to train all employees thoroughly and enforce a standardized service process to restore the level of consistency that once set you apart from competitors.

At this point, I feel Zerorez’s service is no different from any other carpet cleaning company, which forces me to look elsewhere for my needs. I hope you take this feedback seriously and address these concerns to maintain your customer base and service quality.

Sincerely,
Name removed

Technician was great.

The gentleman who cleaned our rugs was very courteous and did a great job!

Carpet looks great. Smells good. Great service

John did a great job cleaning and keeping me posted as I was not able to be at the house.

Everything looked great but they missed on side of a cushion that still needs to be cleaned.

Your representative was so nice and did an excellent job.

On time and great results.

I like the fact that the process is done with non toxic products.

Good product and very good service tech. Friendly and fast worker.

Service was great but explaining the polarice was not done well at all. I was told estimate was $107 and for the basic stuff it was $311.

tech was very knowledgable. I don't know anything about your products.

CJ was very informative and did a great job!

Bobby did a great job. Thank you so much.

Still noticed some stains after the drying was completed, paid almost $200 extra to get those taken care of and now I see some of them again.

The technician did a great job!! They look like new again, thank you for your service!

The tech Brandon was great. He got out some spots that I was worried about never getting out.

I have used Zerorez for many years. They are the only company I trust to clean my carpets.

Excellent service!

Very thorough cleaning, makes my carpet feel brand new!

I was very happy with the entire process- from scheduling to the technician that came to the house. Everyone was professional, respectful and on time! My carpets look fantastic!
Melissa

Excellent customer service. My tech was awesome- very professional, thorough, and knowledgeable. Thank you!!

Our replies sure best! Very polite, respectful and communicative.

As a leader of a business, he would make an excellent trainer!

Thank you,

Joe