Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85369 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2026 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Helpful, friendly and knowledgeable!

Report a concern   October 21, 2026 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good work!!!!
What is in the products?
They do not stink🥳👍🥳

Report a concern   October 20, 2026 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech did a very good job on my Livingroom carpet and I'd use him again. The only thing that I need is that he said you folks would send me a report on my visit and a receipt for the payment, but I've not received it as yet. Please send it to Email address removed Thank you.

Report a concern   October 20, 2026 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is easy to set up the various services and make an appointment. The day of the Technician is on time with notifying me when he will be here, and he is here at that time and get straight to work. This time our Tech was Cameron and he was polite, personable, professional, hard worker, and did a great job!

Report a concern   October 20, 2026 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an outstanding job.

Report a concern   October 20, 2026 — Rated 0 out of 10 by M.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I feel I was completely misled by pricing and scope of work. I only had one bedroom to clean - they gave me a one room quote for $57 then said a minimum charge of $107 + odor treatment assessment when technician arrived and I understood that. After assessment, the technician stated there’s been worse smell and couldn’t even see pee stains with his black light so he had to do “old fashion way” in his words and just smell from the carpet. Then he comes back and shows me a quote of over $1200. I was genuinely shocked and then it all of a sudden felt very salesy. Somehow he changed it to 50% of that and I felt I had no choice but to accept it. After paying over $500 for one room there is very little change in smell and the staining is worse where the pee was. Extremely disappointed. I would love a refund and/or a re-do of it.

Report a concern   October 20, 2026 — Rated 10 out of 10 by Ann Russell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Associates are very professional.

Report a concern   October 20, 2026 — Rated 10 out of 10 by Greg Wisner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We good. Did a great job with removing stains kept floor drain from water outside carpet area. Def recommend this service having used many others prior.

Report a concern   October 20, 2026 — Rated 10 out of 10 by Christaveous Lacy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech perfomed an excellent job. Very knowledgeable and professional

Report a concern   October 20, 2026 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works and the team is great.

Report a concern   October 20, 2026 — Rated 10 out of 10 by A.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician
Offer some good advice

Report a concern   October 19, 2026 — Rated 10 out of 10 by Diana Dring Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You made my awfully dirty carpets look absolutely new! Never had a better shampoo, even from you.

Report a concern   October 18, 2026 — Rated 10 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good and friendly service

Report a concern   October 18, 2026 — Rated 10 out of 10 by Brittany Gray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service provider was extremely respectful, easy going, nice to talk to, and very informative about what was going on each step of the way.

Report a concern   October 18, 2026 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, timely and did a good job.

Report a concern   October 18, 2026 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph did a great job! He explained everything and made suggestions.

This is the second time I have used a Zerorez and would highly recommend!

Report a concern   October 18, 2026 — Rated 2 out of 10 by P.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Parts of the carpet are still damp after 48 hours.

Report a concern   October 17, 2026 — Rated 10 out of 10 by Daphna Freeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product really works and takes less time for carpet to dry. Dee, the tech was very friendly and professional. He did a great job removing stains.

Report a concern   October 17, 2026 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technician was AMAZING! He walked me through every step of the process. Very well mannered and worked hard. He shared videos before and after his work.

Report a concern   October 17, 2026 — Rated 2 out of 10 by M.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was too wet and my house smells like musk!

Report a concern   October 17, 2026 — Rated 10 out of 10 by Shane Docherty Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alex was great

Report a concern   October 17, 2026 — Rated 10 out of 10 by Ruth Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and my carpets and rug look great!

Report a concern   October 17, 2026 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and results.

Report a concern   October 17, 2026 — Rated 10 out of 10 by Leeanne Pritchard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very courteous and did a great job

Report a concern   October 17, 2026 — Rated 10 out of 10 by Dominic Cantu Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arturo was very respectful and made sure carpet was clean. Will be asking for him next time.

Report a concern   October 17, 2026 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

eVERYTHING

Report a concern   October 17, 2026 — Rated 10 out of 10 by Hetal Rana Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job in cleaning my carpets. Service tech was friendly and efficient. Wil use them again next year.

Report a concern   October 16, 2026 — Rated 0 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the first cleaning, the house smelted musty and spots were still visible. We reached out and were told a reclean would be done to make it right. The same technician that did an inadequate job the first time was sent back. He told us the issues we were experiencing were due to not paying for the top tier clean. We were charged an additional $300. The next day the musty smell is worse and there were still some spots that were not cleaned well. I wasted $1100 on a 3 for $109 deal. It felt like the technician was irritated that he had to come back and his work showed it.

Report a concern   October 16, 2026 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets our carpets clean and they stay clean because Zerorez doesn’t use soap or chemicals.

Report a concern   October 16, 2026 — Rated 10 out of 10 by M.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved the service. Efficient and friendly service from Jay!


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