Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83357 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2011 — Rated 0 out of 10 by M.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very difficult to do business with and did not perform the services contracted untill recalled back out.

Report a concern   January 15, 2011 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are always friendly, professional, helpful, and efficient.
Our home always looks and smells so clean when they fininsh, and for a long time afterwards.

Report a concern   January 14, 2011 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love your cleaning & service ,have not tryed your other products yet.

Report a concern   January 14, 2011 — Rated 9 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was really pleased with the serviceman you sent to my house. He did a great job and was very honest with me and got the job done well and quickly. Our carpets look great. We had tried another service before yours and you were able to get out the stains the other company could not. I was very impressed.

Report a concern   January 14, 2011 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell from the cleaning and the carpet is not soggy afterwards.

Report a concern   January 14, 2011 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technican, knowledgeable, and efficient. Stains are gone, job well done.

Report a concern   January 14, 2011 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no harsh chemicals; dries fairly quickly

Report a concern   January 14, 2011 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez rep (Mike?) was prompt on arrival and gave attention to details. He worked efficiently and was very polite and personable. Zerorez was a great experience and will be called again!!

Report a concern   January 14, 2011 — Rated 9 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician called to ask if he could come earlier than our scheduled time and I thought that was wonderful. He did an excellent job and I was amazed at the spots that came out of the carpet. I really did not expect the carpet to come clean in several areas so I'm very impressed with the service and products.

Report a concern   January 13, 2011 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning process makes our home smell so fresh and clean, the services guys are very professional and courteous, the process you us is very pet/human friendly! Thanks so much!!

Report a concern   January 13, 2011 — Rated 9 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Having Zerorez clean my carpets makes them look like new!

Report a concern   January 13, 2011 — Rated 7 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet buckled in two rooms, will now have to pay additional cost for stretching back into place. Prices should hold firm once o the job.

Report a concern   January 13, 2011 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The truckmounted cleaner did a good job of cleaning the carpets. The tech and his assistant were courteous and worked quickly and quietly.

Report a concern   January 13, 2011 — Rated 3 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not clean our carpet on the date and time the appointment was made, but did come out a few days later to clean the carpet, I found several stains still on the carpet in master bedroom and upstairs in the hall.

Report a concern   January 12, 2011 — Rated 9 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals. Our children have sensitivities to solvents and artificial fragrances. We appreciate that Zerorez did not use them to clean our carpets.

Report a concern   January 12, 2011 — Rated 2 out of 10 by P.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I thought I had mentioned this in the survey. I do not care to revisit it again

Report a concern   January 11, 2011 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service people were polite, arrived punctually or called Cleaning results were better than I expected. I also had them clean an oriental rug and was amazed at the results!

B. Last name removed

Report a concern   January 11, 2011 — Rated 10 out of 10 by J.J.D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is quick, has no residual odor and doesn't take long to dry. We have used you twice and both times had a professional doing the work.

Report a concern   January 11, 2011 — Rated 10 out of 10 by S.J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All of the Zero Rez representatives to date have been knowledgeable, courteous and very professional. Our latest representative, Paul Lara, was no exception. He did an excellent job of cleaning our carpet areas and was in and out quickly with a minimum of disruption that is appreciated. We have been pleased with the outcome of the treatments we have purchased and feel we receive good value for your service. Keep up the good work!

Report a concern   January 11, 2011 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no problems with company and technician went above and beyond to meet our needs

Report a concern   January 11, 2011 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyree the service technician was extremely courteous and showed phenomenal professionalism in his demeanor and attitude. The carpets look immaculately clean. I asked him about the duct cleaning service and he said that he would see if he could include that in this trip, that was something that was an above and beyond service, because I have noticed with any other service company if I ask for additional services they always ask for that service to be rescheduled.
I would most definitely recommend Zerorez and actually use the service on a regular basis.
Thank you so very much for such incredibly outstanding work.

Report a concern   January 10, 2011 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning process....
Ease, professionalism and follow up of appointment

Report a concern   January 10, 2011 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean, great customer serive, very curteous, great results.

Report a concern   January 10, 2011 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and effective, no odor

Report a concern   January 10, 2011 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your timelyness on showing up and quick but thorough application.

Report a concern   January 10, 2011 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the carpet look like new and there is no odor that you typically have with carpet cleaning. I have tried several companies and will not use anyone except Zerorez. I have referred Zerorez to several friends and family already.

Report a concern   January 10, 2011 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   January 10, 2011 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician, Anthony, was very knowledgeable, conscientious and caring. His attention to detail, quality and customer service is over and above what I expected. In addition, the fact that he provided basic information about your other services, but did not "push" them was greatly appreciated, and guarantees I will use Zerorez for other things besides just carpet cleaning!

Report a concern   January 10, 2011 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great. All spots gone - even the ones left after another company cleaned the carpets. Technician was professional, friendly and apparently knowledgeable. It was a great experience.

Report a concern   January 10, 2011 — Rated 10 out of 10 by E.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No scents that soaps, detergents, and shampoos leave behind and removal of stains that others couldn't remove.


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