What our clients think of us!

All the service technicians are so nice and friendly! The price is very good for the quality you receive.

The serviceman did a very good job cleaning.
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How through the tech was.

Brandon was extremely professional and conscientious. We truly appreciated his communication skills and detailed work. I have already recommended him to my neighbor, Sherry Nolan, who you should hear from soon for scheduling.

I will request Brandon next time. Many thanks!

Alexander was great! He was knowledgeable and provided great customer service. He informed me of what he was using on the floors, how the cleaning would be performed, and tidied up leftover water spots.

Great service and nice, trustworthy employees.

Tristan was knowledgeable and experienced which we appreciated.

It would be good to think in terms of putting furniture back when the project is complete. That’s my only area of improvement to let you know about.

You were easy to work with in accommodating my schedule.

Customer service, technician is very through with cleaning.

They did a great job! Hassle free.

Excellent friendly skilled technician

The technician was very professional and had a great personality. He took care of our needs and called us when it was done. Top-notch employee for sure. thx!

CJ did an excellent job on all 3 rooms they looked great!!!!!

Asked for a manager to call me for over a week because we were unsatisfied with the “clean”. carpet was left hard and crunchy and still dirty

Prompt service and easy to schedule. Technicians did a great job.

The technician was very professional and answered all my questions sufficiently. He was very thorough and took precautions to maintain my home by using protective corner shields so as not to scratch the walls with the hoses. He wore protective shoe coverings as well. It was very easy to make an appointment to fit my schedule. I will continue to use this company!

The service was great, and your employee was very kind and courteous. He explained what he was doing, and answered any questions we had. Thank you!

Our technician, Alex, was fabulous! He worked very hard to make our old carpet looks as good as possible. Job well done!

They did a great job!

very good cleaning

Yes

arrived on time and explained all possible upgrad3e options

Jay did an amazing job advising me on the best way to clear my rug. So happy with my service!

They did an excellent job cleaning my carpet — especially the stairs. Thank you.

I had a service person come in and I was quoted $117 for four rooms. I took my blacklight and showed him a few places where urine had been on the carpet close to the baseboards but not on the baseboards. I told him there were other places but I didn't walk him through all of them because I assumed the service tech had their own black lights and equipment. He told me there was one option that was $80 a gallon and then there was another option that was cheaper. He never disclosed the price of the cheaper option and I told him maybe that would be better because he said it was so much cheaper. You can imagine my surprise when he comes downstairs and tells me that my new total is now over $400. There was no transparency with the price and I actually thought he was joking at first. I paid because I understand a service was done even though I don't make that kind of money, and I proceeded to go upstairs later with my own black light to check the rooms. There were three spots where there was no deodorizer placed and I know this because I smelled the carpet. I understand that the stains might remain under a blacklight but, the smell was still there on these three spots that weren't treated. I never saw him come in with a black light to check the rest of the carpet and all of the other spots, The ones that I actually walked him to were treated. I reached out to zerorez because of the 30-day guarantee and I was argued with. There was a long text exchange with photos, and then I received a phone call two days later. I explained again what happened over the phone and the representative said that management said that somebody could come in but if they needed to treat those spots I will be charged on top of what I'd already been charged. I have been using this company for 20 years throughout every military move and this is the first time I've ever had an issue. I told him that there was no transparency with the cost and we are loyal customers and I would like either someone to come out and treat those spots for free or receive some sort of monetary compensation and refund. If there is a 30-day guarantee and it's not being honored, I don't understand why I would continue to do business with Zerorez or why I would even bother to continue recommending them to the military community. I don't think that I'm asking for much and $400 and it is an exorbitant amount of money for the few spots that were treated and then there were those that were completely missed. I am utterly shocked at the abhorrent treatment of me as a 20-year loyal customer and actually got my feelings hurt which doesn't happen a lot because I did everything right. I don't know who owns the location that I did business with but you don't charge a customer $400 or any amount without being transparent about the costs. Military families don't make that much money and I never pull that card but in this case because we are such a close-knit community and most of our business is done by word of mouth I want the company to know that unless the mishap was honored in some way I will make sure that this company is not recommended. At this point, I would prefer a refund as I can treat the spots myself.

Marvin took the time to educate us on what he was doing and how a clean rug can improve the air quality in our home!

Great service - carpets are spotless and very efficient

We were very happy with our first time. Carpet looks great. The gentleman doing the cleaning were soo nice and friendly. Very helpful when ask a question.
We will be using zerorez again. 😊

Great technician who did a wonderful job cleaning our carpet in different rooms as well as our stairs. He showed up during the time requested for the appt. and went right to work. Very professional and efficient!