Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83364 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 12, 2025 — Rated 10 out of 10 by Nicole Macswain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was our second time using Zerorez for carpet cleaning, and once again, they exceeded our expectations. Their customer service is top-notch—professional, timely, and helpful with every question we had along the way. What truly stood out is their commitment to making sure we were 100% satisfied, even if it meant returning for a follow-up visit to touch up a few areas. That kind of dedication is rare and much appreciated.

This was also our first experience using their air duct cleaning and maintenance services, and we were equally impressed. The technician was incredibly thorough and took the time to explain everything. Since we couldn’t go into the attic to see the condition of the ducts ourselves, he went above and beyond by providing detailed before-and-after photos and videos so we could understand exactly what was done.

We’ll definitely continue using Zerorez in the future and recommend them without hesitation!

Report a concern   July 12, 2025 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable tech

Report a concern   July 12, 2025 — Rated 10 out of 10 by F.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo was terrific! He was very friendly, professional and knowledgable.

Report a concern   July 12, 2025 — Rated 10 out of 10 by F.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technicians that have come to my house have been terrific. Recently Pablo came and he was very friendly, professional and answered all of our questions.

Report a concern   July 12, 2025 — Rated 5 out of 10 by M.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I used Zerorez a couple of months ago to clean my sofa and was very pleased with Nelson and how professional he was,so pleasant and did a wonderful job. He came over this week to clean my area rug. again he did a great job. but when i got my receipt, i noticed you charged me $25.00 extra for a residential customer that I was not told about. I believe this this is wrong to charge this. I don't know that i would recommend this company to anyone of my friends.

First name removed Tpmasino
7209 Meadow Lake Ave.
Dallas, Texas 75214

Report a concern   July 11, 2025 — Rated 10 out of 10 by Bruce Kirby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier and Korey were very professional and friendly. The final cleaning product was excellent and looks great.

Report a concern   July 11, 2025 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service with a very personable smiling young man!

Report a concern   July 11, 2025 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great

Report a concern   July 11, 2025 — Rated 10 out of 10 by Marcus Rush Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, respectable and affordable. Great service and carpets are like new.

Report a concern   July 11, 2025 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safety and nice outcome! The cleaner Christopher Jackson is a great worker, respectful and easy to talk to.

Report a concern   July 11, 2025 — Rated 8 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Well the invoice says we got a estimate on vent cleaning but we have nothing verbal or on paper

Report a concern   July 11, 2025 — Rated 10 out of 10 by Terri Pierce Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your company is always prompt and provide a friendly service!

Report a concern   July 11, 2025 — Rated 8 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

The scent of the spay that you use is way too intense.

Report a concern   July 11, 2025 — Rated 10 out of 10 by Kathryn Pate Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly, professional, and knowledgeable.

Report a concern   July 11, 2025 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick availability, able to schedule online, quick follow-up, nice and knowledgeable when in my home.

Report a concern   July 11, 2025 — Rated 7 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The guy did a great job and was very informative but one spot came back the very next day that was a little disappointing to see.

Report a concern   July 11, 2025 — Rated 10 out of 10 by Amanda Dominguez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great professionalism and very informative and my carpet dries fast!

Report a concern   July 10, 2025 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You get my carpet clean

Report a concern   July 10, 2025 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service person was knowledgeable and informative.

Report a concern   July 10, 2025 — Rated 0 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid over $200 for 1 room. Looked great. But after 2 days ALL the stains came back. I removed them myself with product from the grocery store. Looking this the same experience I had several yrs ago. NEVER AGAIN

Report a concern   July 10, 2025 — Rated 10 out of 10 by Linda Fitzgerald Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the associate you sent out Kevin he’s very polite. He was very cheerful. He was very efficient and getting this done. He didn’t waste time. I like the fact that it dried quickly.
It only took a couple hours for this to dry out. My carpet looks so much better it’s old and it made it look so much nicer.

Report a concern   July 10, 2025 — Rated 10 out of 10 by Carrie Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the technicians are knowledgeable, Professional, friendly, and on time. After the cleaning, my carpets always look refreshed. smell so clean, and dry quickly.

Report a concern   July 9, 2025 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the products are natural and the service was excellent.

Report a concern   July 9, 2025 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   July 9, 2025 — Rated 10 out of 10 by Scott Graham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   July 9, 2025 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and good job

Report a concern   July 9, 2025 — Rated 10 out of 10 by Jennifer Cooper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was wonderful- very professional. Did a great job on a couch that was stained and worn by dogs sleeping on it. Looks great.

Report a concern   July 9, 2025 — Rated 10 out of 10 by Terri Dirusso Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ceasar the person that cleaned my carpet was very nice and explated everything on the dry time and other things that your company does, and if I needed them done just to call.

Report a concern   July 8, 2025 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came was invaluable and curious.

Report a concern   July 7, 2025 — Rated 10 out of 10 by Dennis Cleveland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products work removed animal urine and other stains. Thr people are also very knowledgeable and easy talk to.


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