- Phone: (214) 372-5326
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based on 83364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technican was not friendly and didn’t introduce himself. When I opened the door he just walked in and asked to see the areas he needed to clean. He seemed to be in a rush and did not take the time to clean the carpet. It takes me longer to vacuum the carpet than it did when he cleaned it. He left water spills throughout and didn’t wipe it down, scratched a wall with the water hose event though there was plenty of space to avoid damaging the walls. Overall not satisfied with the visit.
Great customer service and great rug cleaning
Friendly personnel, quick service, did great job.
Like the carpet cleaning service due to the ability to clean with very little detergents or cleaners that are left behind in the carpet after cleaning... Highly recommend...
This is the second time I have requested a specific person who you DID NOT send! I was assured for BOTH appointments that Jamie would be my technician only for you to send WHOEVER you chose in their place! This indicates to me that you DO NOT care what my preferences are and that YOU think you know best!!! I really liked Alexander for this last appointment HOWEVER if you ever do that again - after I was ASSURED that Jamie would be my technician then I WILL send them away!!!! Do not waste my time by sending someone I DO NOT request!!! I am going to give you one more chance to get this right and lets see how you do.
Tech was knowledgeable, hard working and explained the process very well.
If a customer asked to clean carpet in certain areas I think it should be done right. I did what I was asked to do.
Kept appointment time and called before arriving
Timely, knowledgeable and professional people.
Person who came was quite nice and courteous. However, after drying I saw that the soy sauce droplets in the hallway didn’t come out and also an obvious 3-4” dirt stain in the game room didn’t come out. I simply used Tuff Stuff after the Zeroez cleaning and all the stains easily came out! Disappointed this time as a previous Zeroez cleaning did an excellent job.
Chris was excellent! On time and did a great job. No upsale.. price was exactly what was quoted!
Scheduling services needed on the Dallas Zerorez site is very easy and user friendly. Technician Jaime kept me updated on arrival time. Once arrived, Jaime completed an assessment & estimate for my carpet cleaning and pet treatment needs very quickly. Within about 45 minutes, Jaime completed the cleaning and treatment with such perfection, his work exceeded my expectations. He removed all the stains and dog hair. I could immediately smell the cleanliness! Thank you Jaime and Zerorez Dallas! You have an excellent service and a new repeat customer.
Your representative that came to our home was a wonderful experience. He was very professional and did an amazing job.
Highly recommended this gentleman.?
No chemicals. Good prices. Friendly professional service.
The guy who came was great and very respectful, so nothing to do with him. The process didn't make much of a difference and the gentleman said it was likely because it is a blend fabric of some sort and might not work. I would imagine most upholstery is a blend fabric so your product should be designed to tackle that. I also didn't appreciate that there was a residential service fee and a request to leave a tip. Your business requires onsite treatment be it in a home or an office, so why are you charging fees to go to either? If you don't go onsite then you don't have business.
great technicians!
Professional, thorough
Improve communication skills in regard to accurate window times and pricing.
Notify customers when the technician is running late.
There was no communication when a vehicle broke down and a tech was unable to come within the window. Last message was earlier and the tech was delayed, then the tech called saying in the way and will arrive in 30 mins. After an hour, I called to get a status, that is when I was told the vehicle broke and they were trying to reassign another tech.
Scheduling was convenient. Representative called when he was supposed to informing me of his arrival time. The work was done quickly and efficiently. I was informed of any issues.
Well, I have been a customer for 7-8 years and this past cleaning after the tech left and I left the house for a couple of hours so the carpets can dry. I noticed some visible lines with stains in a couple of my rooms that stood out that weren't there before the cleaning. I would like for Zerores to redo a couple of rooms and see if this can be corrected. . Thanks.
Name removed
10305 Perkins Dr.
Irving TX 75063
No soap so no residue.
Service was great.
On time, very efficient, Young man Did an outstanding job
Your service was easy to schedule and fairly priced. The cleaning tech was professional and courteous. I like that the cleaning uses water. No chemical exposure of build up. Carpets look great!
No odors and no sticky feeling to carpet after cleaning.
Service done very professionally and timely.
The tech was very professional and knowledgeable. And my carpet looks great! Thank you for your service
It was extremely clean n nice smelling. Easy to make a appointment.
It worked and my technician n was great