Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83368 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2025 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was amazing! Prompt, helpful, and offered great advice.

Report a concern   July 5, 2025 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Team Showed up on time gave notice as requested and no surprise add on charges. Carpets turned out great. Easy scheduling

Report a concern   July 5, 2025 — Rated 9 out of 10 by Karen Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John did a great job of getting stains out. He was very professional and courteous. I will definitely use this cleaning service again.

Report a concern   July 5, 2025 — Rated 10 out of 10 by Karen Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience! Will recommend! Always friendly and helpful advocates!

Report a concern   July 5, 2025 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m very pleased with the method in which the cleaning is done meaning carpet not full of soapy solutions. Also the thoroughness of the cleaning.
I’ve used your company for many years with full satisfaction with not only the product but also the performance of the technicians.

Report a concern   July 5, 2025 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez for years. The carpets look good. The rep pretreats spots and door areas prior to cleaning which helps with the look of the finished product.

Report a concern   July 5, 2025 — Rated 10 out of 10 by James Gordon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Servive was great and the rugs look great

Report a concern   July 4, 2025 — Rated 7 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Alot of spots were still on the carpet.

Report a concern   July 4, 2025 — Rated 10 out of 10 by I.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond and Alex were great in getting the job done quickly and efficiently. They were very courteous and did a thorough job.
Thanks

Report a concern   July 4, 2025 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really like the effort of the technician to provide a completely satisfactory service.

Report a concern   July 4, 2025 — Rated 10 out of 10 by A.W.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, thorough, detailed-oriented, friendly

Report a concern   July 4, 2025 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good job

Report a concern   July 4, 2025 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the only carpet cleaning service I ever use. I love them. Have a Happy 4th of July.

Report a concern   July 3, 2025 — Rated 5 out of 10 by A.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am happy with how clean the carpet was, and, the technician was very polite, and did his job, I not satisfied with the dog smell. If your company wasn't so expensive and if I didn't pay extra for this, I probably wouldn't worry about it, but I'm disappointed with this part of the process as I cannot tell the difference from before treatment and after.

Report a concern   July 3, 2025 — Rated 10 out of 10 by America Costilla Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff is always friendly and knowledgeable. They go above and beyond to get the job done professionally and as well as they have advertised if not better, I've been very pleased with this company and will continue using their services.

Report a concern   July 3, 2025 — Rated 10 out of 10 by Krasi & Daniela Kolarov Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great

Report a concern   July 3, 2025 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two guys that came to do my carpet did a wonderful job 💯 my carpet looked and smelled fabulous. Thanks again 👍

Report a concern   July 3, 2025 — Rated 10 out of 10 by Bob Lines Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert did an outstanding job for me.
Carpet looks like new.

Report a concern   July 3, 2025 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   July 3, 2025 — Rated 9 out of 10 by Nick Carbone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and professional

Report a concern   July 3, 2025 — Rated 9 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez in the past and had Mario, he was excellent. I got someone else this time and he was nice, but left the carpet very wet. Prior the carpet had very little moisture when done. He said it would be dry in 6/8 hours, I went back 8 hours later and the carpet was still very wet. I don't think it was properly cleaned.

Report a concern   July 3, 2025 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clear communication before and during our service. Our service provider was professional and paid attention to detail. He communicated the process well and went above and beyond.
Will certainly use them again.

Report a concern   July 3, 2025 — Rated 7 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Send ranger tickets - seems promotion is not easy for you to follow up on

Report a concern   July 3, 2025 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It really cleans and stays clean for much longer. The employees have all been outstanding respectful of our home and hard working individuals.

Report a concern   July 2, 2025 — Rated 10 out of 10 by J.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staffing was conscientious and skilled in taking care of our carpet.

Zerorez provides an efficient service. It dries quickly enough.

It cleared nearly all our spots.

Report a concern   July 2, 2025 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, sensitive, listens, technician was clear answering questions and concerns - what to expect, and any concern customer has.
We are very happy with the professional technician, clarity, completed job.

We have used Zerorez several years ago, returned to their services now, and expect to in the future when needed.

Report a concern   July 2, 2025 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful and courteous service person as well as the person on the phone who kept me up date on his arrival.

Report a concern   July 2, 2025 — Rated 10 out of 10 by K.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service man was so polite and friendly and accommodating. He was eager to do an excellent job, which he seemed to do! I am now just waiting to see if the stains return after the newness of the cleaning wears off, but all is good so far!

Report a concern   July 2, 2025 — Rated 10 out of 10 by Carla McClanahan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the "clean" cleaning process.

This was our first time using the upholstery option - which I now recommend.

All of your technicians are courteous and professional, but Kevin Pettis is especially winsome. Not only did he thoroughly clean our carpets, rug and couch, he entertained us with his piano skills.

Report a concern   July 2, 2025 — Rated 10 out of 10 by Evelina Rincon-Ruiz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling is easy. Service techs are fast, professional and do good work.


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