- Phone: (214) 372-5326
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based on 84395 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy that came out never helped a lending hand to help me move a few things. I have never had that before. They usually help a little.
They are Chemical free!
Antonio was so respectful and informative when completing his evaluation and test area providing recommendations for my carpets. He did an amazing job! He left a fresh clean smelling carpet which was very clean looking and soft when dry. Did not leave carpet feeling like built up soap and chemicals. Carpet looks and feels great! Will definitely use this company again and will refer to friends and family.
The service technicians were very informative and explained the process and made sure I was happy with the results.
Quality job and excellent technically skill by DIAMOND made for a great job.
I like that the carpet look brand new after getting finished even before it was dried.
Cory the technician was very professional and walked us through the process step by step. The products used was did the job and was really safe for the dogs we have. Very pleased with the cleaning we received and are very grateful. Would recommend the company and definitely the technician to anyone is in need of a professional cleaning.
Tech did a great job of clearing the carpet
A human being answers the phone. Your employees love their jobs. You are dependable.
I understand that the technician may be new and have less than two years of experience, but being able to accurately assess carpet condition and give an honest, informed recommendation is essential to great customer service.
When you treat every situation the same and give generic answers instead of individualized assessments, it becomes a disservice to the customer. It gives the impression that the company is more focused on collecting money than on doing what is genuinely best for the homeowner or the carpet.
Alberto is great, very thorough, pleasant, friendly and highly professional.
I always request Alberto though you do have other good workers but Alberto is the BEST!!
And office staff is kind and very accomodating and understanding!
Zerorez sits at the TOP of their profession, none can compare!
Very responsive. Great service
Everything was great my tech was on time he was very respectful and professional my floors really needed a cleaning and after he got done it looks like new carpet will be using yall again thank you.
Very professional and did a great job!
The techs that came out Alexander and Zion were wonderful. Of course I'll have to wait to see how well the deep clean of my area rug comes out because it was sent off site for that deep clean. I look forward to Alexander and Zion delivering it all clean and good as new.
Courtesy and on time
Tech did a great job. My rug looks brand new again
Very helpful technician!! Professional and did a great job treating difficult spots!
He was super thorough, polite, and explained everything well- and did a great job!
Prompt, professional service. Great value.
Service Tech was on time and was very efficient. He immediately got to work and showed us the progress of each room to make sure we were happy with the cleaning. Highly Recommend!
Thorough and professional!
Techs were great, clean carpets!
The technician was friendly and did a very good job cleaning our carpet, He pretreated high traffic areas and had corner protection for protecting our doorways from the hoses. I would recommend this service to others I know.
Jose was amazing! He did a fantastic job and was so kind and knowledgeable. Would definitely recommend!
Technician was friendly, curtios, knowledgeable.
Answered any questions and worked quickly.
Great customer service!
The technician you sent was outstanding and did a fabulous job!! However there is just one spot that needs to be addressed. It's by the back door and the spot hadn't to my knowledge been present prior to his visit.
Can you give me a call?
The service was excellent and the technician was extremely knowledgeable and courteous, this is why I have used ZEROREZ for years.
Couldn’t get any spots out
Made no difference in carpet