- Phone: (214) 372-5326
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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great job on everything and very kind that you would come back to take care of the spots that reemerged.
Professional and quality service. Kevin was assigned to clean my rug. He was friendly, professional and did an excellent job.
Your service technician genuinely seemed to care about the quality of service he provided.
No residue. The person who did my carpets was so helpful and knowledgeable. He gave great tips on preserving my carpet!!
The service and the folks who come out are just too notch
I have used Zerorez for years. The last 2 times, I have had to request a return to complete/finish the cleaning process because the carpet still had spots after drying. The first time, there was no additional charge. The last time... there were spots that were not in the carpet after the last cleaning or prior to the current cleaning. The next follow-up appointment is scheduled for Monday 6/30/2025. Any charges or lack of a charge is still to be determined.
Excellent service and explanation details of services offered.
Quick polite and thorough
Will definitely use again
Green customer service with good result
No chemicals, dries quickly, thorough.
Efficient, high quality.
Joe did a great job explaining the process and service.
Thorough clean and no sticky stuff carpet fibers after cleaning. Another carpet cleaning company basically buffed and used strong artificial scents and zerorez does not do that
Very professional and thorough!
Prompt thorough service
Still smelled would never recommend !!!
Confrontational Tech and the higher traffic area still not fully improved
Great and professional service!
Floors look great, service agent was a great communicator. Pet smell was the main reason for service needed. I still have a slight pet smell and last time the orange cleaning fragrance was amazing but this time I didn't smell any fragrance.
The serviceman did an excellent job and my rugs look great. I am very pleased with your service.
Professional and courteous service. Outstanding work. Quick too. Will definitely use this company againn
No harsh chemicals or soap residue after cleaning.
I liked the friendly, professional service. I like that there is no residue that stays on my carpet to attract more dirt. 👍🏼
The special $99 offer did not actually turn out to be $99. It was deceptive advertising.
The person who arrived to do the cleaning immediately begin pitching an upgrade to the advertised plan as it apparently does not do the deep cleaning implied in the advertisement.
I found myself dealing with a high-pressure salesman.
What I found to be true of what he said was that it would take 24 hours for the carpet to dry and it was not hard and crusty. I was thankful that I did not have more rooms done as it would have made it difficult if not impossible to navigate around my home.
I did not find the cleaning process to significantly brighten or refresh my year and a half old carpets that does not see a lot of traffic from my wife and I, owning no pets.
All, in all we were disappointed with the service and the price point.
Professional, courteous and prompt.
My bedroom carpet could have been cleaner. I think the technician needs to go over spots better and I should not have to ask for it.
Jay was awesome, he explained that no harmful chemicals was being used and at the same time showed me how much dirt was being lifted from what I assumed to be somewhat cleaned carepets
The technician came to our home after hours and ensured the job would be completed as promised. We were so thankful and appreciative of Brandon!
No soap residue
Your product does not clean well enough to remove grime in tiles. Your website claims ate more than misleading. I get better results scrubbing with diluted bleach. Your tech the cleaning would lift and suck all the dirt/grime/residue and the sealant would lock it. Preventing dirt to accumulate.
When I complained that the tiles were still dirty. Their product did not do anything and said I certainly did not want the dirt to be sealed. He then explained that the was talking about sealing the grout. Whatever. Nice guy otherwise who tried his best.
It was a complete waste of $700.