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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My area rug looks no cleaner at all
The entire process was great.
I booked five weeks ahead of time and requested first appointment of the day as this was a whole house move out carpet clean. I was assured that that was possible. Three days ahead of the appointment I received notification that the technician would arrive between 10 and 12. I called to remind them that we were to be the first of the day and were told that 10am was the earliest in my area. The representative assured me that the tech would be there atv10 and be done by noon. There was no furniture to move. The technician showed up at 1130 and was still cleaning at 1:30. We were moving out of the city and needed to be on the road early. I was not satisfied with the responses or problem solving. The tech did a good job but had to drive an hour from his “first” appointment of the day. Not at all happy with customer service and will never use your services again or recommend you to anyone.
My technician was excellent. On time, explained everything, worked efficiently and was a good representative for the company.
According to our client, the tech was extremely helpful, polite and great at their job! Carpet Exchange will be sure to use you again in the future and refer you to our clients!
No toxic chemicals used in the Zerorez cleaning process.
Great oet treatnent my floors are great
Carpets and rugs are clean, soft and dry quickly. Staff are professional and friendly and the process takes very little time. It’s easy to schedule and the staff communicate when they are on their way. Have used Zerorez for over 20 years in three different cities in the US and the service is consistent across the board.
Less chemicals than the competition. Works well, couch got much cleaner. Technician was great, answered all my questions.
Technician was on time. Very professional.
Great job on carpets. Very late for appointment, but technician made up for delay. Nice, competent guy.
Easy scheduling. Quick and quality service. However the fees are starting to add up. Environmental fee. Fuel fee. Perhaps just increase the price of the core services instead.
Easy to make a reservation and great service from my technician. This is my second time using Zerorez--I'd definitely recommend them and will use them again.
Fred did a wonderful job on our home office carpet. He was very professional, explained the process and options. He also answered any questions I had. I look forward to Fred helping us when it's time to have our area rugs washed.
Also want to note that every person I spoke with over the phone was kind, courteous and knowledgeable.
Thank you, Fred & Zerorez team
You have always done a good job-the only thing I didn't like was the opportunity to add a tip at the end. Tipping and/or extra charges a becoming a big problem. I don't tip my bank teller, accountant and just everyone that is providing a service.
The technician James is a very nice, affable and honest young man with a great deal of knowledge which he is willing to share. To be fair, he had an almost impossible task in getting the old and very stained carpets clean. He explained why we needed to spend $300 to get them and the underpadding truly clean. However, the carpet is too old and in too bad of shape to justify this spending. Plus, at this time that was an expenditure that we are unable to make. So he did the $137 basic cleaning job on carpet in one bedroom carpet and the paths around the furniture in a second bedroom. When he left, the carpets looked fantastic. However, just as he warned me, today some of the most egregious spots have started to reappear, At least I have the knowledge that the carpets are clean and will not attract more dirt. I like the fact that your cleaning is as pure as is possible.
Great
The service representative was prompt, kind, and courteous. He did a great job of cleaning my caroet
Great service!
Clean and professional technician.
Easy to schedule, arrived on time, knowledgeable, friendly tech
Capable cleaners who explain and use cleaning products professionally. Pleasant employees.
Your team is very knowledgeable and professional.
Great job as always
Paul did an excellent job... professional and quick...
Chemical free, very well organized, great communication, outstanding carpet cleaning, & exceptional customer service & diligent employee Raphael Hernandez.
no chemicals
carpet looks so good
employees are awesome. Respectful to me and my home and thorough.
Prompt and do not waste my time
J Campbell the Technician was very professional I would certainly recommend you guys to any of my friends and family.
The treatment process you use. Also, dependable appointments.
Safe products and excellent service