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based on 85114 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous personnel, and carpet was extremely clean.
Great product and fantastic service employee. I will never use anyone else.
It took a large spot out of our carpet. And, we were told that the spot would not return.
I like knowing that my carpets are as clean & sanitized as can be, and I can move on to other household issues--like washing windows!
grout and floor not as clean as expected. wall trim work damaged. rep coming tomorrow to give estimate on repair. I would like a refund. floor is not that clean.
This is the first time I've ever used ZeroRez. I have allergies and chose your service because you don't use chemicals. I was surprised, but very impressed at the temperature you use to clean your carpets! (No wonder most spots don't stand a chance.) Casey, your technician, was very patient with me as I pointed out where each "spot" was and whether it was originally a food spill or a pet stain. Casey was not only professional, but very thorough as well. When my husband came home from work, he commented on how clean the house smelled. We are both extremely satisfied. I'll definitely be using ZeroRez again.
The technician was knowledgable and courteous.
no chemicals the tech was friendly and knew what he was doing
Carpets dry very quickly and the stains do not "re-appear".
The stains in the carpet in the family room seem to have gotten darker and other stains that were NOT there originally seem to have been brought to the surface. I'm not pleased with the product. The carpet looked good(cleaner) when it was wet, but after it dried, YUK!!! Please call me to discuss. Phone number removed 1021 Fairhaven Drive, Garland, TX
I sent a question to the on-line customer service and never got a response. I want to know what product you use to treat pet stains, can I get the MSDS, how much time are you suppose to wait before cleaning, and why does it cost $60 to treat a few spots?
also, we had to tell the guy to wipe up the water from our wood and tile floors, and I didn't get a receipt at the time and he didn't even tell me the total.
Quick drying time
Courteous and helpful representative (Brad)
Within the window of time we aggreed upon
Terrific outcome...Our carpets now look terrific!!!!!
Your product is great and so are your employees. Preston was a very efficient customer phone rep and Shane was THE BEST when providing in-house service -so much energy on a 100+ day afternoon energy and really professional ansd INTERESTED in getting my carpeting cleaned the right way. I trusted his advice.
THANK YOU.
Very friendly, professional and helpful.
Ability to be flexible, the service man was courteous and walked me through what was happening.
I was called 2 hours before the scheduled window to see if I was available to have them arrive early. That made my day!! :)
Carpets are cleaner than other companies who have cleaned my carpets. I won't use anyone but Zerorez from now on!
felt fresh. Chemical free.
carpet looked and felt clean
no pressure for additional cleaning options
timely arrival
didn't use my water to clean carpet
great customer service from Jamal
You know, "it's the water"...
The technician did an excellent job and was very professional.
Cleaning is done without the use of chemicals.
great
Crew showed up on time, Clean and professionally dressed. They were respectful of me and my home (including the dogs!). They explained what they were going to do and what I could expect. I was given a price before they started and that's what I paid when the job was done. They were great and got the blood out of the carpet and few pet accidents went away. I am sold for life!!!
Found out, when the service man came out, that you do not move the furniture and clean underneath. This was not conveyed to me by either your office or the salesman who came out for the quote. Therefore, I had to wait week with my house torn up for the other cleaning company to come out. I was very please with Blackmon Mooring.
The first time I had the carpet cleaned with zerorez the tech took his time and cleaned it very well...and I was totally happy. This time the guy was in and out in 30 minutes. I spend more time vacumming my house than he did cleaning....sorry just the way I feel at this time.
Technician was very professional and kind. Thoroughly explained the processes.
The two men that came were very professional, and did a wonderful job!
great product and equally great service
The product yielded excellent results! I'm just sorry I didn't have you back sooner. Our technicion, Luke, was outstanding. He was on time, efficient, friendly, and did an excellent job on our carpet. I only hope we can have him back next time. Without exception, this was a great experience! Thanks to all involved!