- Phone: (214) 372-5326
- Visit Website
based on 84908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process is excellent and the technician works very hard, diligently and respectful of one’s home. Zerorez really is a much better process of cleaning the carpet over traditional because the carpet is not left gritty and hard. The additional products are recommended and not over sold with a pressuring sales pitch, it’s an easy yes or no process. We’ve used Zerorez multiple times and will continue because they are that awesome!
Clean...no chemicals. No soap.
Easy access to customer service and coordinate the job
Very friendly and knowledgeable technician.
Great customer service
Always good about letting me know when technician should arrive. Technicians are always friendly and thorough. I have been a loyal customer for the past 13 years
Charles had incredible customer service, very professional and did an outstanding job!
Knowledgeable staff and very helpful!
It works. The cleanliness
Your representative was friendly, knowledgeable and did a great job cleaning my carpets!
Javier was very professional and did an awesome job!!! Upstairs and Downstairs. Didn’t really take a long time either. Completely impressed!!
The service tech that came to my house was the disappointment. He was more focused on what he couldn't do than what he could do. He went to an area in my bedroom, made a couple of passes over a soiled area and promptly said that that was as clean as he could get my carpet. I urged him to make more passes over the area knowing he could get it cleaner with a little more work. He kept repeating that "if I was not happy with the job, he could pack up and leave with no charge to me"
He eventually finished cleaning my carpet but I made sure I checked each area to make sure it was clean. The tech's name is Tristin S. I really feel he didn't want to put any effort into cleaning my carpet right from the start. Let me clarify.....my husband and I are in our 70's
no kids. no pets. The carpet is 5 years old. The soil was typical traffic area soil, not years of ground in dirt.
The technician was very professional and thorough. I appreciated his attention to problem areas. The results were very good.
Everything seems fine so far. The service tech was just great. Very nice and friendly and explained process. I would definitely recommend to anyone. Thank you!
Great service at a good price
Be more on time and leave less wet carpet.
Feel good about the no residue process. Always pleased with the results, especially the high traffic carpet areas and tile grout.
The tech was friendly and informative, put in extra effort to get our tile clean. However he failed to clean up all of the mess. There was product left on our front door handle, on the floor in hall and some on a wall and door.
Prompt and fast
Clarence was great! Polite, efficient, and courteous. He did a wonderful job!
This was my first time using Zerorez. I needwd my air ducts cleaned. Glad I went with you all. 9 was very impressed and satisfied!
Javier was very professional and cleaned the carpets very efficiently. Highly recommend!
Loved the ease of booking the service and appreciated our service technician’s kindness and professionalism. The carpets look great! Will definitely use this service again.
Very efficient and friendly!
Friendly people and do a good job.
Being told that the special would apply to our home and then being told that it wouldn't was disappointing to say the least. However, the situation was made right and you honored the word of the scheduler, so I sincerely appreciate that.
I feel like my carpet is really clean since ZeroRez uses no chemicals. Bobby did a great job and was through in no time.
Keith is the best! Thank you!
Once the technician arrived everything was great. However, getting him there was messy. I had an appointment between 10 and 12. Someone showed up but never talked to me and told an associate that they would get back to me with an estimate. I had made it abundantly clear to the girl on the phone that I didn’t need an estimate and I needed the work done on a specific date. The good news is that someone did get out later in the day to do the work.
Job well done. The carpet was well cleaned 👌 and the technician was there on time.