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based on 84908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician was awesome. So professional, helpful and thorough answering questions. He also took great care with our house making sure no water was left on floors.
They were fast. My rugs look like new again.
Thorough technician
The tech was awesome. I will request him again
Luis, my tech, was great!
Good service. Good value.
Divulge the added fees in website’s price estimates. Don’t invite tip with checkout. Otherwise pleased with this service.
Friendly staff, CJ was professional and completed job on time and carpets were clean and superb
All good.
I’m prices a little steep
Buddy, out technician, was very friendly and professional. He helped us move things and took great care to not damage anything. While we had a few issues with the high traffic areas, ZEROREZ was great to take care of it.
The mattress wasn’t as clean looking as I thought it would be.
He tried several methods
Technician did a fantastic job!
On time, fast, and no hassle.
The cleaner was very nice and efficient. Carpets look great. Thanks
The pricing I was quoted was WAY off. I am not disputing the chemicals needed to clean up the carpet for my older dog who is now having potty issues...but one couch (seat cushions only), one small carpet area and a room rug was over $1,100. Especially since I sent multiple pictures to verify the cost quote.
Technician was polite, punctual, communicative, and knowledgeable. Great service!
Carpet clean was an A plus!
Maybe return a phone call like you have promised to do for days!! Your customer service is terrible. I will NEVER recommend you to anyone ever again because you never follow through with your promises!! Your company is not trustworthy!!!!!
Good job. Carpet looks great. Tech was friendly and efficient.
The competency and superior knowledge of the technicians, as well as the excellent product.
When you run specials, tell the customer up front about room sizes and additional cost.
I was told it would take 4-6 hours to dry and it took over 24 hrs. I don’t know if they usually suck up more water or if he just said his numbers wrong. There was a corner of my carpet that was completely missed which sucked because it was a spot where a pet has urinated. I spent over $400 extra to get a large urinated area cleaned so it was such a bummer to have another area not even get the generic surface pass. Now that the carpet is dry it has a bit of a stale smell which I’m guessing is due to it taking so long yo dry.
Y’all are prompt and very efficient. I also want to give a special shout out to Mario. He was awesome! He did a wonderful job and he was so personable. It made for a nice experience.
Luis, the technician, was very thorough and did a great job!
Carpet looks nice.
Technician showed mastery of the tools and arrived ready to work while still taking the time to accommodate my questions. We hired Zerorez for the technology, but will be returning customers because of the technician.
Love Zerorez! Great service and prices. Techs are always friendly.
Excellent service
Your technician: Luis Ruiz Was vey professional and I will request him the next time I schedule with Zerorez. Definitely a rating of 10.
Carpets look fantastic.