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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Service was good and fast. Technician was pleasant.
Charles was awesomely thorough and a delight in my home. Carpet been restored almost like new.
the tech explained what I needed to get the stains out of my carpet.
Great service and price
Excellent job
Natural cleaning solution. Good techs. Keith did a great job. Thorough, efficient, polite.
Professional and knowledgeable technician
No residue
I could never get anyone on the phone. This was extremely frustrating.
On time, professional! Great job!
Great cleaning work and great customer service
Very friendly and professional associates! They do their job quickly and accurately - no updates pitches etc makes for a very successful and satisfied visit.
I like the non-chemical, and the affordable price.
On Time great carpet Technician Fred Excellent Customer Service and Cleaning
Fast service
You are great. My carpet is always clean. And your prices are reasonable.
Cesar was great, took his time, explained what he was doing.
James did a great job of explaining the process and then did a thorough job
Your prompt
Your polite
Your professional
You do an excellent job
Everything looks great when you leave and your willing to work with me
Thank you for several years of service.
I wouldn’t use anyone else
I am so thrilled with the prompt and very professional service!! Cesar S. is an incredible asset to your ZeroRez team!
On schedule and did a good job
Excellent cleaning experience. Carpets looked brand new after cleaning.
Effective, prompt, efficient, great value
Men were on time even early by 30 minutes. Did a fast job accessing the job and air vents were pretty clean. Clean out dryer vent and reduced the price due less work needing to be done. Very happy with cleaning processing. Will use again.
The Tech was very professional, polite and did a great job!
Courteous, on time and took time to explain the service. Did a good job.
Too expensive for a 10 min inspection and to conclude that cleaning cannot be done!
Technician was great, the administration of appointment was not so good.
I scheduled an appointment for air duct cleaning, carpet cleaning, and tile cleaning/grout sealant via the website on 8/8/2022. The appointment I selected was 8/17/2022 at 10:00 AM, which fit in to my busy schedule. I was contacted 8/16/2022 at 3:15 PM, less than 24 hours before my scheduled appointment, to inform me that I would need to schedule two separate appointments because carpet cleaning and air duct cleaning cannot be done at the same time. For some reason, my initial scheduled appointment window was not an option. Since we are moving into a new house this weekend (8/18/2022), both cleanings needed to be done prior to then. Luckily I was able to find two appointment windows on the 17th and 18th that my mother-in-law was able to be present for since I could not make it to an appointment outside my originally scheduled window. The air duct cleaning on the 17th went great, however, the cleaning on the 18th did not. The technician informed us that to spot clean the grout was an additional $310 charge, for only a few small spots. Since the tile is brand new, it did not need to be cleaned throughout. We declined the high charge for that work. The appointment details apparently were not clear for what we needed. We paid for the grout sealant and carpet cleaning as agreed upon.
The only reason I am giving a 2 instead of a 0 is because the cleaning looks great. The customer service experience was a 0. I don't mind that the two different cleanings cannot be done in the same appointment window, but if that is the case don't allow someone to book it that way. Or at least give them more than 24 hours notice. We were lucky to be able to make this work, otherwise we would have cancelled everything and gone a different direction since we have to move in this weekend.
Carpet looks great!