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based on 83410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient, friendly technician.
Tech was very professional
My quote to clean an entire room was around$200.00. When the technician arrived he said I needed to pay around $900 due to the size of the area to be cleaned. He kept saying his treatment only covers a basketball size area, yet when you reserve your services, you choose an entire rom to be cleaned. ,The technician said their where numerous locations in the one room that needed to be treated. Because I was out of the country at the time, I had no choice and agreed to the additional cost because he said they could get it 90% clean, with regards to the urine odor. I arrived home yesterday and it still smells exactly the same as before. The urine treatment Zero Rez uses simply does not work and they bait and switch when they show up is just wrong.
Professional technicians!
He was very helpful very knowledgeable and very friendly and he was fast and he did a really good job very satisfied
Usually I receive punctual, friendly service.
Great service provider.
He did a great job.
Efficient and thorough service.
There's no smell or residue left. Everything feels clean and fresh.
Great customer aervice
Carpet looks great & it didn't take the technician very long to do it.
Thanks!!!
I have used Zerorez services since moving to Plwnobthree years ago.
Last week, i called and scheduled service for Friday. The technician was very efficient and polite; the entire service didn’t take 30 minutes.
And early this week, I noticed that two areas where not as clean as I hoped (one was a spot where date honey spilled out if my suitcase and the second was a line of carpet between my bed and an area rug that gets more tracking).
So I called your office, expecting your receptionist to say something like, “No problem; we will have our technician come out and re-clean those areas.” Instead, she said,”Can you take some photos of the area?” So I dutifully took some pictures immediately after our conversation and sent them to you (I think that was Monday)…and heard nothing.
So I called yesterday (after waiting almost a week for a response) and told your receptionist that, given the poor service I had received, I would no longer use your services.
No chemicals
they use water vs tons of chemicals
Great service with quality results! Trevor arrived 15 minutes early and did a fabulous job cleaning-up our pitiful carpet.
Dexter was very professional and went over all details before and after he started. He encouraged us to see the demo. It was a pleasure working him.
Great service. Professional. Couch looks amazing!!
Clean carpets, efficient tech
Got our nasty carpets cleaned and service man was courteous and efficient!
Friendly technician. Good work.
Problems:
1.I made an appointment last week. I called when I had not heard a time frame for my Thursday appointment. I called and the scheduler had not set me up. I asked her to slow down so I could better understand her. I guess she was angry and did not set up the appointment. The person I talked to on Wednesday found a time for me on Thursday.
2. Are your technician bonded. Are we assured that they will not steal.
3. Do the technicians have blue blocks to put under table legs, chairs, couches, etc.
A day after they had cleaned a nasty cat odor, some of the chemical seeped through the wall into the next room and soaked part of a new mattress being stored until the other room was done. Zerorez came out and skillfully cleaned the new mattress like new!
Thank you, Zerorez!
The efficiency of technician and quality of your product
Correct inaccurate comments on invoice and properly clean our carpet.
Ease of getting appointment, polite technician, nice clean carpets
The associate was great but none of the stains came out of my carpet. I could have cleaned them myself and got the same results at a fraction of the cost.
The house is clean and you do what you promise. We will call you again! Also, the associate that came over was extremely professional! Tristen = great person!
Come back and clean the carpet properly.
Very professional technician. Did an outstanding job on carpet and I would highly recommend Zerorez.
Good service. Quality work. On time. Friendly and courteous.
Got the job done!