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based on 85384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Excellent work. Your technician did a wonderful job. He was on time and very professional.
Your technicians are always friendly and accommodating. And, I like that you do not use chemicals to do the cleaning g.
The thing I like. about the product is the way it cleans tough stains and dirt!
I like the idea of having no chemical smell after the cleaning. I like fresh! You guys have a polite staff and easy to talk to. No worries just satisfaction. I also like how you back up your work. If something isn't right you take care of it with no problems.
The technician was very knowledgable, friendly and did a great job cleaning my couch.
Very professional workers and taking stains out and cleaning carpet is top of the line. I know there will be no residue left in my carpets when they are finished. I have used them over and over again for 20+ years.
Not walk in my home and exaggerate that it smells like urine. Not a good selling point to try to get us to upgrade our service. I am not oblivious that our carpets needed cleaned but my home in no way smellls like the worker indicated it was so played and over the top t was really annoying. We also didn’t realize a tip was expected and was called out on it.
No residue left in carpet
Timely, professional and friendly service
Everything
It was quick and really removed the smell of curry out of a second hand sofa. Well worth the service.
Zerorez technicians are always friendly and helpful. The two men who came today were especially so. At the last minute I chose to have a chair and sofa shampooed as well as the originally scheduled carpet. So glad I did because I don't often think of cleaning those items, and what a difference now to know they are sparkling clean. Thanks Zerorez!
Always do a great job making my carpet look great! Very professional employees are appreciated!
Paul was great. The carpet and furniture look great and they did not take that long to dry.
I’ve been using Zerorez twice a year for the past 3 years and the carpet is great…. When we purchased the home we thought we would change the carpet…. It actually looks like new, now.
Zerorez did a fantastic job cleaning our area rugs and couch, they were able to remove stains made by our kids and pets. We will definitely use them again in the future.
Very thorough and excellent results
Dexter did an amazing job on cleaning my carpet and tile. I was so impressed with the attention he gave to the job that I had additional tile cleaning done. He is a great asset to Zerorezz.
Bobby is polite, thorough and great to work with! Highly recommend!
Simple cleaning done right
Never fails… A1 service!
My carpets are amazingly clean!!! The professional who came to my house was hardworking, polite and personable!!! I highly recommend this company!!!
Excellent cleaning. Very professional staff.
The results were very impressive. Carpet looks so much better! The technician (Alberto) was very knowledgeable and helpful. He was experienced, diligent, and personable. He described the process and associated costs thoroughly in advance of proceeding and then during the treatment.
Prompt, fast, and friendly
Arrived in service timeframe, no add ons to prove quote. Very courteous and professional.
Everything went smoothly and looked great!
Buddy was very polite and nice but he was so fast that I question how clean my carpets actually got. He asked me if I wanted something done to a few pet spots but didn’t explain any pricing. Shame on me for not asking. I did mention we were selling the house so I didn’t want do anything extra cost wise. I was also charged an extra large room fee without any explanation. The room is not that large. There are cabinets on half the wall. I went from thinking the total would be $99 to $320+. Everything happened so fast that I didn’t even have time to process what was happening.
Additionally a mark was left on a wall that I’d just had painted and a pet gate I had hanging in the hallway on the wall was broken when he opened it the wrong way. He did offer to help fix it but it was easier to wait until my husband could take care of it. Just added an extra item on our already long to do list.
Overall, I’d go with a different company who took their time to explain things and actually cleaned the carpets instead of trying to get done as fast as possible.
How to make it right…I’d like to be charged the $99 I thought I was going to be paying. I won’t be returning as a customer so only a partial refund would be acceptable.
Sincerely,
Name removed
Our technician, Bobby J, was thorough and answered all our questions about the cleaning of our carpeting.