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based on 83406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Provide large rental floor fans for customers. Customer deposits cash to cover actual cost of
the fan. Zrez picks up fan(s) next day. Objective is to provide an additional service for a
minimal. Say, $8. Not much revenue, however, I would have really appreciated the customer
care.
Service was excellent
Carpet cleaning was excellent.
The technician assigned to us, Rafael Hernandez, was on time (we were called in advance to advise he was on his way) and was very professional, polite, very careful around the furniture and extremely thorough with his work. In all the years we have been using your services, Rafael was without a doubt the best technician to date.
We like the fact there is no chemical or product smell of any kind. Our carpets and area rugs dried within 24 hours and look like new!
Thank you Rafael and Zerorez!
First name removed (Judie) Last name removed
Tech did a great job. Took his time and made sure my duct work was clean as can be.
Very polite and fast.
Paul was very professional and remembered me from previous visits….I would recommend Zerorez.
Technician came out twice to finish the job of cleaning the ducts. Not effective, Debris still flying from vent every time A/C is on. Technician said the reason why the debris was still flying was that there was another duct over behind the installation in the attic.
Original ducts cleaned was on August 29, and he said that he would finish cleaning the ducts that was in the installation when he would come back on next visit which was the September 12th.
Debris still flying in food, all over bedspreads. carpet, bathroom sinks, etc.
We would like a refund for this service, so we can have another company come out to finish the job.
I do not want Zerorez to come out again!!
No residue
No chemicals!!! I live an organic lifestyle and use no chemicals if at all possible. The carpet looks great and I no longer have a severe allergic reaction when working in my office. This is important because our business is focused on health! So pleased.
Very easy to communicate with by phone setting up dates.
The man who came and cleaned the carpet & my recliner was very nice & did a great job in a minimum of time.
I have a # of rental properties. I always use zerorez as the final step in my "make-ready" before a new tenant moves in.I schdule A week in advance to make sure the carpet is dry.Property was serviced 9/7.I inspected on 9/14. To my suprise $$$ the AC was chaned from 78 degrees to 70 degree and the ac fan was moved from auto to the "on" postion.Every ceing fan in the house was running and on the very highest speed.
I'm sure your tech thought he was doing the right thing...However; If that was his plan I should have been advised when we spoke and I paid the bill.
Zerorez comment.................Thank you Name removed (Landlord)
The scheduling process was a nightmare. I was given a date and time for Wednesday September 14. On Tuesday September 13th I received 2 calls and an email changing date and/or time 3 times within 90 minutes. The people who picked up my rug were very nice and efficient but the rep I spoke to the first time was not well informed and could not answer my questions and then, clearly did a bad job of scheduling. Zerorez has my area rug for cleaning now and I am somewhat anxious to see if they complete that process satisfactorly. Also, they require payment in full when they pick up the rug before any service is completed. If the cleaning is not ok, I anticipate major hassles in sorting that out.
I’m not impressed with the level of clean. I’ve found stains that weren’t removed, etc. Re-clean? I’m not sure.
Better on details such as use of corner guards. Better pricing or discounts for repeat customers.
Prompt service. I was able to get the technician come back in to fix an issue we found after the cleaning
Your technician was courteous, friendly, and very knowledgeable!
I HAVE NEVER BEEN DISAPPOINTED!
I had an independent carpet cleaner come and as a result, I have black gluey patches on a step. I could not get it up. I finally ended up cutting it off. Nice ugly step now.
Alberto is wonderful and very expert at cleaning. He walked me through and showed me some stains he would get up and by darn, THEY ARE GONE!
Well done ZEROREZ!!!
and Alberto too!
Great job done one the carpets. Thanks!
Carlos did a great job!!!
Zerorez does the best job . I've used them for
Years.
The technicians don't miss a spot.
Great service people
No detergent nor harsh chemicals. I've used Zerorez for a few years. Your technicians are always courteous and professional. They leave my carpets looking great again and again! Most importantly, they have great rates and specials!
My technician was great. I’m sorry I can’t remember his name and I wish I did so please let him know he did a great job. He took so much care with the pet stains we had knowing we were putting our house up for sale. He pretreated and was so conscious of getting it right. He took his time and didn’t rush even though I’m sure the job took longer than he had anticipated. Carpets look great.
I have used Carpet Tech two times in past and never felt like they did a good job. I can say after zero res was done I noticed the difference. I have already recommended you on our neighborhood Facebook page and to friends.
Excellent job and results. The serviceman worked very hard.
my service technician was on time and extremely professional.
Jeremy was very nice and helpful to explain to me what he found and what needed to be done. Thank you so very much.
Showed up and took advantage of the elderly person who was there to charge for a $60 spot cleaning which wasn’t cleaned. I will contact Wendy social media site and the better business bureaus if this is not rectified.
Dries quickly , smells good, great service technicians.
Good job. Cleaning was completed