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based on 83408 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The flexible hours of services and discounts.
We are very happy - the carpet is definitely in better shape than it was. Slightly on the expensive side - but it is what it is.
The technician was awesome - courteous and did a great job. Couldn't be happier with his effort. Thank you!
Technician was friendly and conscientious. My rugs and carpet are clean, they dried fast, I love it!
I really loved my carpet cleaner who came out. However, I had a BIG problem understanding the lady that answers the phone to set appointments and the dispatch guy,
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Lilk the tech , Very good
The service tech did a great job on the carpet and was very professional. Much appreciated.
He did a fantastic job cleaning my carpets. The value was good, the Rep was concerned with my satisfaction l
I like your process.
all good, just do not think tip should have been asked for- NO ONE does that...
Fast and friendly service.
The office looks and smells great!
good service
Service person was courteous, careful with my baseboards and corners, and efficient
The problems started before you even came. I signed up a week in advance for an appointment between 10 and 12noon. Then two days before I get an email saying you'll be arriving there between 1 and 3. That is not what I signed up for, it's not what the confirmation email that I received said, and it wasn't going to work for me.
I called, and after one disconnection and a long wait, I got the arrival time adjusted to 11- 1.
The technician was WONDERFUL. Very upfront, did good work, and was on time.
I would not recommend Zerorez because your commercials say that my carpets with "look and feel like new". But the technician explained that high traffic areas won't get all the way clean (I never thought of my bed room as "high traffic"!) but she worked on it.
Also, the commercials says that my carpets will be dry in just hours. Technically, I guess that was correct, but it was over 32 hours before I didn't feel the wetness and could put my furniture down, having to wait for for two days.
I didn't realize I would have to move all the furniture by myself until I made the appointment. (Does that make sense to have the senior citizen lady moving all the furniture?!)
The tech who came was wonderful. but I feel your advertising is far less than honest. I would rather have some shampoo used and get all the grime out than not get it all out. I didn't know what I was really signing up for.
She told me I could just cancel with no charge, but there I am with all my furniture moved into the living room so that we could clean the bedrooms, I have a special needs child, and who knows how long it would take me to get an appointment with someone else. I just went ahead and did it.
I was also disappointed that the "3 rooms for $99" turned into more than a $200 bill.
No, I will not recommend Zerorez. I felt that I was misled on almost every step of the way, except for the honesty of the technician.
Your technician (Carlos) was courteous and professional. He did an excellent job on our carpets. They looked like new.
Trevor was very thorough, professional and courteous - we will repeat business because of him
I really appreciate the prompt, professional and friendly service! Our furniture, mattresses and rugs look amazing! I would highly recommend Zerorez to anyone!
Excellent customer service. Easy to schedule an appt. Technicians were very courteous and knew what they were doing.
Clean non-toxic products, fast, friendly techs
On time and thorough, thank you!
Due to allergies, I like the fact that no chemicals are used in the carpet cleaning process, just alkaline water.
The worker did a great job of cleaning our stairs and area rug! He was prompt, efficient, and very courteous
The area cleaned looks absolutely wonderful as promised
Thank you. Did great.
The technician was very professional, described the process he was going to use, did so in a timely manner,
IMHO, only for carpets that are not very dirty.
We had a great experience with Zerorez. The service was timely and professional.
I can’t begin to tell you his impressed I am. The technicians are so personable and professional. Customer service is through the roof! And the results! My carpet and chair look brand new. I will never use any other company. Zerorez rocks!
I love the way my carpets look after they are cleaned by Zerorez. There has never been a time in the last 5 years that i have had a bad experience. The techs are very informative and helpful.
excellent service and great product