- Phone: (214) 372-5326
- Visit Website
based on 83408 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Came immediately to my house. Representative was awesome. His name is Spencer.
For the upcharges I was charged, the carpet still smells like urine. I am javing to replace my carpets.
good work!
You show up as advised and preform as you say.
Heard your advertisements on KLTY.
Tech did a wonderful job and was very pleasant.
So effective, no harsh chemicals, great service
Trevor did a very was good job and was very pleasant young man. Time they told us was 1 to 3 and he didn't get here till about 3:30 or 3:45.
Spencer did an excellent job. Thank you!
I like the fact that Zerorez cleans carpets without using harsh chemicals or detergents. I appreciate the technician being on time and working efficiently to complete the job. He also kept me informed of his progress and politely answered my questions.
He was on time, very polite and knowledgeable of his job. He did a great job cleaning our couch. It looks brand new again and smells wonderful. I highly recommend using this company.
It is reasonable and it lasts for quite sometime.
Prompt, neat and tidy with their equipment! It’s so easy to book an appointment!
Card in the mail and Big Al on 106.1. He said to say Big Al sent me and I will get free Ranger Tickets.
Fast service
No residue.
I HAVE USED ZEROREZ ON PREVIOUS OCCASIONS. WILL USE AGAIN IN THE FUTURE.
I GIVE THEM A 10 ON A 10 SCALE..... !!!!!!
Service tech was thorough in the explaining process and answered all questions. Great customer service.
Friendly service. Nice clean carpet
Tech did a great job on carpet. He was nice and efficient.
The professionalism and quality of service.
Alberto did a great job at a fair price
First impression of technician was not favorable. He watched a disabled senior female move boxes without offering to help. He was snippy and disrespectful. Later, he finally began to act with some kindness and respect; however, the damage was done. I was disappointed in the final state of my carpet. I have listened to the KLUV commercials for years and so decided to try ZeroRez out. I was disappointed with the entire experience.
only takes a short time to dry'
Iscis, Did a great job and seems to be a very nice person. Wife is happy and that is what it is all about!
It was absolutely the worst experience and on top of that, terrible customer service to follow. The guy took :30 to clean upstairs carpet (large space with multiple rooms and closets) and did not do a thorough job. My husband tried with a small machine and got up so much dirt and black water and sent pictures to you all. When speaking with the company, the manager wouldn't believe us and said he was going to come out with a UV light to inspect what we were saying. The worst experience and will not be recommending or using you all ever again.
The employee was thorough and had a great attitude while cleaning our carpet.
Our office carpet took a beating with over two years of overspray from chemical disinfectants. Not only were the obvious stains removed but I also trust the removal of unseen build up went too. The technician, Tony did a great job with the stain removal and negotiating the tight corners of this office building.
Great service and customer service! Carpets were cleaned to a high standard. Very happy with Zerorez. Highly recommend!
We had 3 bedroom cleaned - the master bedroom was not cleaned properly. My husband and I had to rent a Rug Doctor from Home Depot and spent 3 hours recleaning the carpet. We then hired another company to come and clean it AGAIN. This gentleman let us know that he used to work for Zerorez and the problems associated with your company. The technician spent less than 40 minutes in the home.
My husband contacted Zerorez to get a refund due to our dissatisfaction - we were told this couldn't happen. Zerorez wanted the opportunity to "make it right". The soonest date to "make it right" was Sept. 6th - my husband explained that the house was being put on the market for sale and we needed a sooner date. Zerorez was unable to fulfill our request.
We want our money back. We spend $250 with your company and still had to spend more money and our time to fix what you couldn't.
Isis was our technician and she was very nice. She was mindful of our cats and did an excellent job of cleaning our carpets. I would highly recommend Zerorez as the folks they employ are kind, knowledgeable and efficient. Plus the pet friendly, non-toxic products they use are a big draw for us! The carpets look great!