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based on 83406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, prompt ,
👌
The technician was very thorough and courteous
Great service
really good job, you saved our carpet again.
The pet odor cleaner.
Thorough cleaning. Prompt & courteous service.
Rug is beautiful!
Loved the tech, Spencer! But was surprised to find $19 environmental fee & $9 fuel charge. What started as a $99 fee ended up being a lot more than I planned on.
the tech that came to the house was a pro. in 8 mos. i hope to have him back
I only wanted a deep clean with a pet treatment. I was quoted 143.00, then it went up to 1000.00 then back to 500.00 then 300.00 & I finally agreed to 180.00. When he finished he tried to charge me over 300.00 & I said no, we agreed on 180.00. I still ended up paying 208.00. To this day I never received a final invoice. It was very unprofessional &, a little scary. I made multiple calls back to your office & was assured I'd receive a detailed final invoice because he didn't include the pet treatment on the first invoice that said unpaid balance, I paid cash & signed waivers of things I did order to start with, I never received it. You were rated high on the internet so that is why I called you. Everything was so disappointing & frustrating from the time the guy "Dexter"arrived. I would never recommend you Company to anyone. He said drying time was about 5 hours & it took 3 days. I'm a very unsatisfied customer.
Rug looks brand new and the technician was very knowledgeable
Excellent service. Easy to schedule. Showed up on time. Very professional.
Professional and worked hard
Great service.
Very good workmanship
Great as always. Only use zerorez
Fast and Professional
Friendly customer service, good price, environmentally friendly
Great job, carpets were clean, tech was friendly and courteous
Last time it was great. This time my husband was here not me so when I got home the Grout in the bathroom didn’t look like it had really been touched. Also I have a inhome daycare which is why I get Zerorez every year for a good cleaning. There was a small spot from a pizza bite that is still there. Very disappointed this time.
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Super friendly service, job was done in a timely fashion, cleaned up, made great suggestions, overall exceptional.
Did a very nice job. Our carpets were cleaned by 9 a.m. We ran fans in each room and the AC all day (said the carpet should be dry by 2:00 pm). It was still very damp. We had five fans in the main bedroom to help dry it out and two fans each in the other rooms. When we were ready to retire for the night, the carpets were still very damp. The next morning, they were still very damp. This time we put all the fans on again and turned on the HVAC to heating and turned the temp up to 85. We left the house for several hours. When we returned, there was improvement, but still damp to walk on. Continued with the process. Not until Sunday did we feel we could begin returning everything to the rooms. (The carpets were cleaned on Friday a.m.)
The technician was the best - very professional and friendly and thorough.
Buddy, was very professional and did an excellent and quick clean to our carpet shampoo.
Our technician was great! He did a great job, was friendly and we enjoyed talking to him!
excellent service and great product
The flexible hours of services and discounts.
Your representative was very good, he did exactly what I requested and waisted no time getting the carpets is perfect shape.