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based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fresh smell after cleaning is great!
Technician was very helpful and did not rush to complete the job!
Prompt, professional & did an excellent job!
The technician was great. He did a good job. If the pricing was more affordable we would have cleaning done more often. We don’t wear shoes in the house but there were still a couple of high traffic areas that were harder to get clean which the tech also told would be the case.
Employee was very nice and new what he was talking about with regards to cleaning and dog urine. He completed in a timely manner! Thank you
We signed up for the $99 carpet special with an additional tile area free, plus some additional carpeted areas (stairs, hallway). For the tile areas, we requested the kitchen, mudroom and the laundry room. On the day of the service, I called to request an additional 3 carpet rooms for the $99 special. It was granted by the representative. I relayed this info to my husband who was home at the time. We told the tech that we only wanted the kitchen, mudroom, and laundry room cleaned and he told my husband that we nook and kitchen would be counted as one area because the island took up a large area of the kitchen and it wouldn’t be factored into the square footage. He also said that the mudroom and laundry room would be considered 1 room because how small both rooms are. This info was given to my husband on the walk through. My husband was facilitating a conference call at the time the tech needed a signature. My husband trusted that what they talked about during the walk through would reflect the billing. My husband mistakenly signed without looking at the charges. We were charged differently than what was talked about on the walk through. We were charged for 5 tile areas. For some reason we were charged for a bathroom that we never even remotely mentioned to be cleaned. We would like it to be corrected to what was stated during the walk through, which is to 2 tiled areas and one of them free with the special. Please consider that the laundry and mudroom are connected and both areas are 30 square feet or less.
I was very pleased with the cleaning of my Carpets. Done a very good job, I will use them again! Very polite and done a very good job. The Stovers
Customer service...
Zerorez guys show up in time, are polite and professional, and leave carpets looking great.
Excellent service by a wonderful professional.
Diamond was fantastic! We will use zero rez again!
This was our first time with any carpet cleaning service and wow! Our associate was amazing! Incredibly knowledgeable, personable and efficient. The carpet looks great, we are so pleased. We look forward to using y'all again and I'll be requesting the same associate!
The techni
Terry, your technician, did a fine job and we would recommend him for future cleaning projects.
the technician did a great job and i really like how quickly the carpet dried
The technician that came was very knowledgeable and friendly. My tile looks brand new and the carpet is odor free!
Nice
On time
Good job
Customer service
I would never use them again, proper info was not given to me and spent way more than what they originally had said.
It works
On time do a great job
They did a very good job. Very professional
The carpets look great! I love zerorez! Poppy
Good product/ good service
👍
Your technician did a fabulous job
Profeesional and through
Things were not left clean. We had to have a 2nd cleaning. Our home smells musty now and it's still not clean.
Very thorough
Excellent service by our technician. Carpet looks great.