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based on 84908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was professional - I so appreciate that in workers!
Great customer service and very professional
I love that my technician was a true professional. The system that they used to clean my carpets was fantastic and it dried very quickly. They don’t use soaps and detergents when they clean so my carpet stays cleaner longer because there’s not any residue left to attract more soil. From the booking to the actual service is fantastic!
Everything, they always anwer my text they are always on time the floor is never soak and wet when I get home, I just love everything about them.
We have damage to the bathroom door that will require it to be sanded and repainted. We emailed customer service and attached photos and have gotten no response. Yes, the carpet is clean, but a "we're so sorry" would have gone a long way. We've used Zerorez twice in the past but will not be using them again.
Courteous, knowledgeable, friendly technician who explained options. He cleaned the carpet quickly and thoroughly.
Making appointment was easy and they came at the time they said they would. I didnt take as long as I thought it would. The carpets look nice.
The gentleman that performed the work was very polite and explained things very well.
Professionalism, prompt and price were all excellent!
I would like for the next tech to walk me through the area and point out any issues before starting the cleaning like the young gentleman did before today's appointment. The lady who came was polite but didn't discuss any areas of issue until the cleaning process was over. I was able to treat the area myself to get it finally cleaned.
The technician arrived on time, was super polite, very helpful on our options and did an excellent job. He was also timely...would use again without hesitation.
Carpets are always well cleaned and feel fresh and soft instead of slick from too many chemicals.
The scheduling is just awful. The work is great but the process not so much
Excellent customer service.
Guys were very professional .
Satisfied with results of carpet cleaning.
I have been very impressed with your services. The service techs are always courteous and efficient.
They did a very good job of explaining the process, and the results were better than expected. Clean tile and carpet! Thank you.
Outstanding job. Carpet and furniture like new. Will try tile cleaning next
Cesar was very helpful and worked very hard
Doesn’t look all the way clean. Juste body very impressed.
Very friendly, professional technician.
Advertised special. Unmentioned are charges that run bill up quickly
The rug was cleaned on Wednesday and when I was kneeling on it on Saturday my knees were wet. I know that the weather was raining on Wednesday but for it to be wet enough to leave wet spots on my pants tells me that it was not done properly.
It was fast and didnt take that long to dry. I only wish it did a little bit of a deeper clean on my high traffic areas.
Professional technicians and a variety of effective equipment
Work is professionally completed.
There was a miscommunication in what we ordered and the services that were provided/charged. The special I signed up for was 3 rooms cleaned plus one room of special protectant for 99. I conveyed this to my husband and then I got a bill for $200. They did a bio-something treatment instead of protectant and did talk to my husband about it, but he thought this was the thing I signed up for. So we were charged $60-70 more than anticipated. My husband said he didn’t feel like the technician was trying to upswell him or anything, so that’s good. But there was obviously a miscommunication and we are still out $60-70 ☹️ The floors look nice though
Mario was amazing! Prompt, efficient, knowledgeable and professional. This was my first experience with Zerorez and I am happy to report we will be repeat customers. Loved our entire experience as well as the results.
Very thorough, friendly, and fast!
Good customer service and tech did a good job on the carpet cleaning.
Fast and economical!