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based on 83357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I THINK YOU ARE VERY EXPENSIVE FOR WHAT I RECEIVED. How do I know the tec did what I paid for. He was here for all of 45 minutes. There were some spots that did not come up. I doubt id I would recommend you because of your price.
The service man, Joe, was extremely nice and helpful. He gave me estimates and did not try to push me on things when I told him I had a budget that I had to stay within.
Did not care for the representative who cleaned my carpet. He did not talk to me hardly at all and wasn't interested in making sure I was happy. Was a completely different experience from the previous time Zeroez was here. I would recommend zerorez, I would just make sure they did not get the same guy coming to their home that I got.
They are chemical free and they do they job!
No chemicals,and the carpet always looks great! Plus the servicemen are always very professional, and knowledgeable.
Ricky did a great job, very professional and arrived at the scheduled appointment time!
They left no residue on my carpet to attract more dirt. Your technician was very professional and friendly. He did a great job. This was well worth my money and Ihave already told several people at my office about your great service.
I liked that my carpets were steam cleaned and left only damp without residue and the best part is they were dry within a couple of hours. Tyree was very efficient and I would use him again.
The detergent free cleaning solution, how soft my carpets feel, like when they were first brand new
The Carpet is always very clean and odor free.
Great service on the carpet cleaning and very short drying time. Looks great for carpet that is about 10 years old.
Awesome customer service and amazing results!
I love the idea of being able to sit or lay down on my carpet without worrying about chemicals getting all over my skin. I also think the carpet looks new again even though it's 8 years old. The tech was very nice and well informed. It's also great that you don't have to hook up to my water source and that I don't have to move my car from the driveway for cleaning to be done. Overall the price is reasonable for the service, however, I think the pet treatment pricing is way too high. I really feel you should alter your guarantee, if needed, and include pet treatment areas as part of the normal service. I know very few people who don't own pets and very few pets that don't occassionally have accidents. Bottom line, I will call Zerorez again for carpet cleaning.
We so apprecited the wonderful work Mike did on our carpet. He was very friendly, professional, and informative. We would highly recommend Zerorez to all of our friends and family.
We were very impressed with the work ethic and professionalism. We have already recommended Zerorez to our neighbors. We also thought Tyree was outstanding!
The technician was very professional and did a thorough job of cleaning the carpets.
Great customer service (technicians are always friendly, on-time, and deliver a high quality service); carpet cleaning that is safe for the kids and pets; reasonable prices and discount offers.
Great workers and fantastic results
The tech that cleaned my carpets was Terry. He was very nice and professional. He answered all my questions and helped me to know what additional treatments my floors needed to get the best results.My carpets looked great when he was finished and the house smelled great also. Thanks
Everything went smoothly from reservation, through a couple of weather-related rescheduling calls, to cleaning. Your staff couldn't have been nicer. Terrell called 20 - 30 miniutes before coming, cleaned three rooms efficiently and explained your new air filtration system. The carpets look great!
Stains are removed with greater success than any other service. The technicians are always very informative and respectful.
The technician showed up on time, and did a good job cleaning our carpet. We are much happier with your service compared to the "other" guys.
polite and on time, my rugs get clean each time
Very profesional
As the name says, no residue!
Clean smell and the carpet doesn't stay wet for days! Very friendly, professional and knowledgable technicians!
Being a return customer, I am extremely dissatisfied with the look of my carpet this time. I have been vaccuuming up a white powdery substance every since Zerorez was at the house. Zeroez is leaving behind residue! Having used you in the past, I do not recall this being an issue. I called also to inform them about a huge oil spill from the truck. After being told to put down kitty litter and they would be our in a day or two - I still have a stain and kitty litter. Overall just very dissappointed with the service this time around and not sure I will be back.
The technician was very nice, timely and conscientious however I feel that the process is not long enough; This is the third time I've had you come out. I vacuum longer than the shampooing took; It took approximately 20-25 minutes to shampoo 3 rooms; that is actual shampooing time. I may be very wrong, but I don't think that is enough time to do a thorough job. While the carpet looked good at the time, in all fairness, it was wet and you really can't see if all the stains came up or not.
I liked the service and the quality of work that may my carpet looked as new !!!
Staff dedicated to customer service and doing a quality job.