What our clients think of us!

Was promised rug cleaning deliver in two weeks - took almost four. Did not return phone calls as promised. Did not offer to adjust what we paid as promised. Someone was not being truthful. Wether it was the individual who came to clean our carpets and sold us on having our rugs removed and cleaned - promised a preferred slot if paid in advance and a two week turn around or Scott who said that this is impossible and we should never have been promised that. It makes me question all things that have sold me on zerores - Is it all hype??

Since the first time you provided your service at our home we were hooked. Your green approach is first rate. I have one of your spot clean kits and it works great. We have two large dogs in our house and have to spot clean once in a while between your sevices. The carpets dry very fast. I can not say enough about your professional representatives that you have working for you. They are as important as your products I feel and both combined you have a company without rivialry, bar none! Thank you Zerorez for the past and future business you will get from us.

Clean and efficient

Great service and cleaning to match

Carpets look and feel great. Service techs are professional

Two men delivered my area rug which was sent with the technician who came to clean my home carpeting. They arrived on time (I had an appointment following the delivery of my rug) and that was very important to me.

The man who was in charge took the time to show and tell me things about the rug that I should know; i.e., that the end would lay down on its own and took the ticket off and gave it to me telling me if I needed to call about the rug to use the numbers on the ricket as reference.

Very satisfied with the service.

Name removed
4715B Skillman St
Dallas, Texas 75206

Friendly, helpful service. Nice technician, delivered as promised. Hard work by technician.

The service technicians I have had (two different ones) have been personable,
professional and customer service oriented. Very happy with the quality of
service and the fact that no chemicals are used in cleaning!

The carpet still looks dirty in several areas...mostly high traffic area in the family room. Looks like it didn't get cleaned good in a few places. Some areas of the carpet look clean and then right beside the clean area, the carpet simply looks dirty.

Professionalism and quality products are synonymous with your company.

Service is prompt,friendly and thorough. Technician spends time explaining the service and additional products available.

We wre quoted one price over the phone and when the technician wanted to charge us a different price. He kept trying to add charges to the price. The carpets look great but please do not allow your technician to change the price after they arrive at the home. He needs to realize customer service is more important to a company. It is bad for your business to change the price when the technician arrives to do the work.

My carpet stays much cleaner for a longer period of time and since it is older and dull it looks so much better. At least I feel I can live with it a little longer.

Lower the price.

Your process & equipment.

My appt was between 2 & 5. When I called around 2 for a status, I was told 4. I tried calling after 5 but could not reach anyone that could tell me if I was still being serviced or not. I called back and left a message for a call back. There was no call to tell me why It was now 7 and there was no cleaning being done. I had to cancel my dinner plans in hopes someone would still call. The tech finally called me at 7:10pm. I was very upset, but Anthony convinced me to give him the opportunity to turn this around. Fortunately for Zerorez, he was able to do so. He did a great job. The company's system needs to change. The tech needs to be more involved with his appointments so he can keep the customer in the loop.

Extremely professional

Professional applicator came to our house that really knew what he was talking about. I am a realtor and I recommend Zerorez on a regular basis to my clients and family. Zerorez can make dingy old carpet look brand new!

The carpets looked good when finished. I just wish you could get along the baseboards a little better. The technician told me he couldn't do any better without pulling the carpet up for an extra charge. Dirt is dirt whether along the baseboard or in the middle of the room

Worked great and carpets looked awesome!

Very thorough. Technician was polite and professional.

the final result

I was very disappointed in the "lack" of cleaning power, after spending $165.000. There seems to be very little difference in how clean it looks and none of the stains came out. I will not be recommending this company to anyone.

No chemicals. Quick drying compared to conventional cleaning.

Since I was paying $427 for 3 bedroom and closets, I asked if I it was possible to get dog smell (it wasn't urine smell) just dog smell out the carpets. I was told yes ... This is a 2 year old house with a dog that has lived there for 6 months. The smell is still in there ... I do, however, appreciate Zerorez going back for a 2nd time to fix the problem. The smell was never removed, even after a 2nd trip. So I had to put in new carpets throughout the whole house ... so I guess it was a waste of money.

We like your product because of no harsh chemicals, and our carpets have never been cleaner because of Zerorez. And months after the cleaning, our carpets continue to look better than any other carpet cleaning co. we have ever used!!!

Effective

The tech was friendly and professional. He went the extra mile to make sure our upholstery was satisfactory.

friendly and professional

Every area was the cleanest it has been since we put the carpet down,