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based on 85113 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no hype, just a great job like you used to get anywhere in America years ago
it is just good to find someone who is honest and looking out for your best interests
good, dependable service
I was told the carpet would dry in 2-4 hours, which I knew wasn't true. It took overnight. I wasn't bothered by the fact that it didn't try, I was bothered by the fact that I was told it would
Not hide the extras. On the advertisement getting 4for 99. Pet stains up price for a total of 180 little high but you were already here.
Price Reduction
The price and level of service were Vastly disproportionate. I still have areas which are unclean and I paid over $700 for my service. I would not recommend Zerorez to others based on my experience.
Dependable service, and excellent customer service.
I like that it "green" ingredients that are safe for the environment. I also feel the "some" stains do not return after cleaning.
Your service people have always been thoughtful, courteous and polite.
Like the way Zerorez goes about their cleaning. The on-line scheduling was great. The worker (Brad) was professional and gentle with our furnishings, wood floors, and walls. No touch up paint needed, thank you very much! Our carpets came out cleaner than I imagined possible and without any "perfumy" odor afterwards. The carpets look clean and feel fluffy again. The one dog stain we had came up with no return and the traffic patterns areas look as good too. Brad took the time needed to work on those areas to produce the quality results. We will definitely recommend your service to our friends!
Zerorez uses no harsh chemicals and therefore takes the dirt away instead of just covering it up.
I used another service and not one day later the stains had reappeared, you couldn't even tell the carpets had been cleaned. It cost me $200 for nothing. Zerorez came out and for literally half the cost cleaned my carpets and the results were fabulous! The service is amazing and so are the results. I am a customer for life!
Get cost approved by customer before providing service.
everything
It's more natural way of cleaning carpet. My carpets look great!
The fack there is no residue left in carpets and the politeness of the gentlemen who did the cleaning made it a pleasant visit.
If your technician is going to be later than the time window you give the customer, a call before the window expires would be appreciated. My appointment time was between 11:30am to 1:00pm and I did not receive a call until 1:40pm from the technician. I tried calling your customer service phone and had to leave a message and no one ever called me back. It was the Friday before Labor Day and I guess your office closed at Noon. But when the technician arrived he was very apologetic and did a great job cleaning my carpets. I will definitely use your service again.
I like that it is natural, it is water.
Paul Grass was very particular and worked very hard to please. Did a great job, didn't over "wet"...the carpet dried quickly and it looks great. Our carpet is old and off white, looks like new! We'll ask for Paul next time.
offer coupon discounts
Friendly, accomodating and thorough!!
Very impressed with your products, would not hesistate to reccommend!!!
My carpets looks great. You were able to get out the tough stains.
The Zerorez guys were great at explaining everything. They were efficient and tidy. And, they found some issues in my unit that needed to be addressed. I would use them again for sure.
Miracle workers at getting pet stains out!
Zerorez lives up to its claims; they can get out stains that others cannot.
Spots do not come back and carpets look good as new. Crews are trustworthy,
competent and neat. They are friendly while still being considerate of your private surroundings. You may pay a little more than the usual cleanings but my dad
taught me as a child that 'you get what you pay for'......Zerorez is worth the
money!
Service was quick, efficient and very good. I was pleased with the results.
i'm pleased that the stains do not return, i've had issues with this in the past
i do like how clean my carpets looked,but this time was a little disappointed on how the master bedroom turned out.
No chemicals. Floors dried very quickly. Technician was very professional. Explained process before cleaning and verified which rooms/areas I wanted cleaned. The only furniture that needed moving was sectional and he placed back in exact same spot. I liked that he covered his shoes when he first came into house. He did remove shoe covers during cleaning then put back on before walking on any area he had cleaned. Carpet looks very good.
have used you several times and have always been happy with your product and service. thank you.