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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
do an excellent job cleaning
I placed my service request on-line for the 3 rooms for $119 special. I found out that the cost to clean any spots was an additional $90 per room. And after everything was cleaned, there was an additional fee to protect the carpet. The $119 cleaning ended up costing close to $500!
It also took 24 hours for the carpets to dry before we could move the furniture back into the house. And we had fans running the entire time. One of your selling points (other than the price) was that your system left the carpets basically dry.
I will follow up with Scott on our recent service. The large area cleaned looks somewhat better but are main hallway area spot now looks like we replaced the carpet with a big section.
I was quoted a price and then the technician tells me it is $90!!! per room to treat spots and pet stains. You should have told me that up front. Plus $90!!!! per room is too much. I won't be able to afford you.
The gentleman who did our carpet was very professional, very fast and did a wonderful job.
The technican did a great job and I am very satisfied by the results on the old carpet he worked on. I will most diffenently call you again and recommend your service to others.
I like that you are environmentally safe and Seth was very informative.
I like all the services you offer. I had my tile and grout cleaned and it looks great.
no chemicals and quick drying time
They were quick and very helpful and friendly. And our 10-yr old carpet looks great!
It didn't take long, and my carpet came out very clean. Why did I wait so long to have it done? I highly recommend Zerorez!!!
The technician always arrives on time and is quick and efficient. You also have wonderful specials. One time your technician was even able to get acrylic paint out of my carpet! I've always been pleased with the results!
The tech was great, but I still have spots in my living room area that were not removed.
I like the way the products are all natural. They do not harm animals and children. They do not "gum" up the carpet with cleaners.
I paid to have my back stairs cleaned and you only went half way up and did not tell me.
I like that you do not leave a residue or chemical behind on the carpet. Our carpet looks great so, so far so good. The technician was very good at explaining the services and what to expect. Also, he was very clean about the job. The last carpet cleaning service we used dumped all of their dirty water in our front yard and it spilled mostly on the sidewalk leading to our front door.
Come down on pet cleaning prices. Ninety dollars per room is a lot to just spray a chemical and Hoover it up.
I was just over all disapointed in your phone service. You did not return my first 3 phone calls. The tech left standing water on my wood floors. The carpet took way too long to dry and truly does not look any different than when I use my own carpet machine.
The way my stains were removed and the look of my carpet
It was GREAT!! I could not believe how clean he was able to get our carpet. Very excited!
I loved how clean my carpet smelled and looked! The service was great too - Terrell did an excellent job.
The only part I wasn't as pleased with was the office staff and their customer service or attitude. That is an area that could stand some polishing.
Have techs break down cost in writing before work begins. I think I was quoted $20 less/room for pet urine treatment than charged in the end; and if I saw it all in writing, I would have just had one room treated instead of four - because three rooms were not visually or by smell "soiled". I feel the tech over sold services I didn't need or could afford. I had called Zerorez for the $119 3 room special and should have stuck to the basics.
Everything was good, but our carpets took longer to dry then I expected. AND we paid $100 extra for a spot treatment and I feel maybe it wasn't worth even doing the extra. We have a very high trafficed area and it didn't look that much better when he was done. But the rest of the carpet looked great!
There was no odor or "stickyness" or any soap on the carpet after it was cleaned. My carpets look new again and are already dry after less than 24 hours. The serviceman was extremely polite and very friendly. THe cost was reasonable. I would recommend this service to anyone, in fact I already did - at work today.
It simply works......cleans stains others miss. Courteous and helpful employees who explain
things in simple ways and treat customers with a sense of caring.
After our cleaning service, I went back through my master bedroom and cleaned, with WATER, some spots from a previous spill that I had pointed out. They came right up. After the service man looked at our carpets he recommended a pet cleaning solution, which of course we added, that cost an extra $90 dollars. Zero effect on the stains or smell. There is ZERO difference in the way our carpet looks. The service man was more interested in selling a $1500.00 dollar air purifier. We spent $374 dollars and are not pleased or satisfied with the outcome.
Realy like the fact that there is no chemical residue and my carpet looks brand new
Excellent results and very professional personnel.
I OWN 15 RENT HOUSES. I HAVE BEEN USING CHEM DRY AND HAVE BEEN PLEASED. WHEN I CALLED FOR YOUR PRICE, I KNEW IT WOULD BE HIGHER BUT I WAS WILLING TO TRY YOUR COMPANY. THE MEN WERE VERY NICE AND FRIENDLY BUT HE TOLD ME $120 FOR REGULAR CLEANING AND $400.00 IF HE TREATED THE SPOTS. I CAN ALMOST PUT NEW CARPET IN FOR THAT AMOUNT AND IN FACT THAT IS WHAT I AM GOING TO DO. CHEM DRY DOES NOT CHARGE EXTRA FOR TREATING THE STAINS AND DOES A GOOD JOB. I AM SURE YOU GIVE QUALITY WORK BUT I COULD NOT AFFORD YOUR PRICE FOR MY RENTALS. THIS PARTICULAR RENTAL I ONLY GET $495.00 PER MONTH. I GET UP TO $1095.00 ON ONE OF MY HOUSES BUT A QUOTE ON THAT HOUSE ACCORDING TO THE SIZE COMPARED TO THE SMALL DUPLEX WOULD PROBALY HAVE BEEN CLOSE TO A $1000.00. I DO APPRECIATE YOUR TIME HOWEVER.
The grout was not cleaned as well as I thought it would and also there was a film left on the tile that I had to continually mop to remove some of it. You can still see a little film and my tile does not shine as well as it did before. I would never have this done again.