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based on 85113 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals, no odors, safe for my pets. Professional service delivered by an experienced technician. Superior Service!
I like how it is easy to get an appointment and that you don't use chemicals on the carpet. But, when my carpets were cleaned this past Saturday it has taken OVER 24 hours for my carpet to dry!! I'm not sure if the guy just didn't suck up the extra water or what. It has never taken this long for my Capet to dry. If you can call me please do. Phone number removed Name removed
The carpets were cleaner than any other professional company that we have had previously!
My carpet looks great. And I feel like it is clean.
I was very happy with the services provided by Zerorez. I will use you again and recommend you to all my friends.
This is the second time I have used Zerorez and so far the service has been great - the techs seem to know what they are doing - I have been satisfied with the end result - only one small issue - I had you clean my chair - tech said it was kinda like dry cleaning it - well please let the customer know to open the windows - the fumes knocked me out for hours - I never made it back to work the fumes were that strong -
I have heard Gene and Julie talk about you on the radio - the last time you gave me a certificate for a jewelry store - no I never used it - I think there are maybe only one of the stores in the surrounding area and it is not an area I am familiar with -
Thank you for taking the time to listen.
Name removed
Give more information about what makes your product better.
Neat people, friendly, always does good work, fast, and makes my old carpet look much better.
There was no residue smell and the technician was very careful and courteous.
Very professional, and the results are as advertised. Your service tech was well trained and did a great job.
Pricing was misleading. Spots did not come out even though I paid 5x the expected price.
The technician was prompt and courteous. The centers of the rooms look beautiful, but the edges are darker and appear not to have been cleaned. I admit that they looked like this before, but I was hoping that the cleaning would improve that appearance, but it did not. In some cases it appears that no effort was made to close the door to do the edge behind the door.
Friendly and excellent service. And my carpets look GREAT!
I am very disappointed in your telephone service staff that makes the appointments. I called for the 4 room special for $99.95 and when Luke came he had me for 3 rooms for $99.95. Your phone staff should ask more questions regarding pets and additional room charges. If they would have asked me up front and I could have planned for it, I probably would have gotten the pet treatment - BUT - I guess they make a very general statement during the conversation that did not ring any bells when it was made because I was shocked when my $100 service was going to be $220. I only did the basic service plus 1 additional room. I had recommended you to friends and I don't know that I would be so inclined to do that in the future now that I had my bad experience. Tell people in advance about additional charges - not when the technician arrives to do the carpets.
Luke was an excellent technician with great customer service skills and tried very hard to make my service the best.
The safety of the chemicals. The efficient and courteous employees.
Not sure.
All the stains in my carpet are gone, my house smells better, and the carpets look great!
eco and pet friendly dried fast
No soap, knowledgable and friendly service, really clean carpet!
The fact that my carpets look almost new. The young man (Ben) explained what he was going to do and he took care of most of the spots that I was concerned about. This was the second time that I had used Zerorez and I will definitely use the company again.
Guys were punctual & neat in appearance. Things were explained to me if I had questions.
My carpet has never looked better after a cleaning and your technicians were friendly and professional. I will use zerorez again and recommend you every time
The technician was very curtious and professional. He did a wonderful job!
I have used zero Rez in my last two houses and the no residue system not only cleans
the carpets, it leaves them feeling soft rather than stiff and soapy. I will definatly use zero Rez again!
My carpets turned out more beautiful than I expected! He even got out PAINT that was dried into my carpet for a couple of years! The carpets dried very quickly, and my whole house felt very fresh!
The person who came to my home was on time, polite and made sure that I was going to be pleased with the results before he completed the entire carpet cleaning. The carpet looked great when he was finished and there were no surprised regarding price.
I have never had great results with other carpet cleaning companies. I did with Zerorez. My carpet is 15+ years old & it looks close to new. I have already recommended Zerorez to a good friend. Paul was very professional. I will request him for our next cleaning with Zerorez! First name removed D.
carpet was cleaner and dried faster.
Punctual, good quality work, kept me informed about arrival time.
Technician was very personable and very knowledgable. Did a great job.
Personnel are very friendly and professional. They demonstrate product before they actually do the procedure. They answer all of your questions and are very thorough in
their work. The products clean very well and leave your home and carpet smelling fresh
Was very pleased with everything.