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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From sales to service, everyone was pleasant, thorough, and professional!
I was really amazed at how clean my carpet was. I have used other carpet cleaning companies before, but it really felt clean this time, and was actually fluffy. We have had this carpet for 8 years and have a large dog in the house. I am so glad to have really clean carpet again just in time for the hot days of summer when we are cooped up in our home. Thank you Anthony! You did an amazing job!!!
The professionalism of your representatives was totally awesome. I felt like they new what they were talking about and new how to do their job. I love love love how my carpets came out. My real estate agent told me that I would need new carpet before listing my house and that was an expense I just could not handle. I called Zerorez and after the cleaning, my carpets look new and smell great!!! I am so happy. I have already referred Zerorez, as well as Bo and Seth Hopkins to my boss. He needs his house cleaned so his new baby can crawl around on the floors.
The technician wasn't prepared to clean our air ducts and had to reschedule our appointment at a time that was not convenient for us.
After they cleaned the airducts we had to point out to them the mess the ducts made in our dining area ... unstead of them inspecting to see if there was any cleanup necessary after their work was complete.
I like the eco-friendly product used and the technician was so nice and polite. The end result was just amazing. I thought I was going to have to replace the carpet because of the stains and this looks like I have done that. Great results!
My carpets look great. I like it that there are no soaps going into my carpets, which will just help attract dirt.
It smells and looks very Clean...
The way carpet looks after you are done. after trying so many companies I couls say you are the best. And what I love is when you do specials!!!!
Friendly and polite techs. Carpet looks great.
Your staff arrives on time, does an excellent job, are polite, efficient, helpful, professional. It is a positive experience all round. I have already provided mulriple references.
The fact that your technicians know theri product and can share the information with you
THE CLEANING PRODUCTS WORK WELL ON OUR AGED CARPET, HOWEVER, I AM NOT EXTREMELY PLEASED WITH THE $90.00 PET TREATMENT, STAINS CAME UP, BUT THE URINE SMELL REMAINS, AND THE RADIO COMMERCIALS TALK ABOUT PET ODOR TAKEN CARE OF WITH YOUR SPECIAL TREATMENT. I PAID $180.00 FOR 2 ROOMS TO BE TREATED AND THE URINE SMELL HAS COME BACK AFTER 1 WEEK.
the carpet looked much better. and I could tell it was cleaner.
No sales pitch after arrival; prompt arrival; no delay in getting started on work;
Glad to find a carpet cleaning system that is effective, but is not loading my carpet up with soap and other chemicals.
Proffessionalism and knowledge of products.
My expectation was to get my carpets cleaned and what I got was an offer to charge me about 300 extra dollars that I was not expecting. So I called someone else and got the same service he offered for much less. I don't think you can fix it.
Zerorez has been cleaning our carpets for our house and rental homes we have. They have always been able to get out the toughest stains and we also have them treat for pet stains. They are always on time and call to confirm appointments. There is never any hidden fees and you know what you are paying for upfront.
The service representative was timely and very courteous.
Jamal was able to get out a stain that I had another company try to remove 2 other times. He was professional and answered all of my questions. I loved how the carpet wasn't "soaked" when he was finished.
The friendliness of your carpet cleaner made the difference!
I also feel your service and the products you used helped get the stains out!
I will for sure use you again!
I have used Zerorez twice, and both times the technicians were friendly and professional. My carpet really looks clean and new. I feel like they technicians take care of my carpet, not wear it out!
I like the "green" aspect of it and that the carpet is practically dry within a short time frame after cleaning.
The cleaning did not rid my house of pet smell even though I paid 900 dollars.
First, Mike, your representative, was not only on time, he called ahead to say that he would be able to be here 30 minutes earlier if that would meet my schedule. He was extremely knowledgeable about your product, and very thorough while cleaning. Because of his professional appearance, attitude, and precise manner in which he worked, I decided to add an extra service of having our couch & chair cleaned while he was here. I was alittle reluctant to spend more to have the couch cleaned than what I originally planned for only the 3 rooms of carpet. He gave me a price to clean only the cushions versus the whole couch & chair. He said he would clean a small area to show me before I made a decision. He was a well-informed sales representative, as well as a service tech. It was very apparent that he took pride in what he did. I hope you recognize what an excellent employee you have in this time of often sub-standard performances.
It works!!
No residue. Carpets look clean and fresh.
Better prices for pet treatment for repeat customers. $400 every couple of months is a whole lot to pay for carpet cleaning.
There was not a heavy perfume smell. The actual cleaning time was efficient.
I had 3 rooms cleaned. In 2 of the rooms you can still see the traffic patterns and in one of the 2 rooms, 2 spots appeared! I need a redo with some cleaner applied and then gone over with the wand.