Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85113 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2011 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and courteous. Carpets were clean and not sticky.

Report a concern   September 26, 2011 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very happy with the results.

Report a concern   September 26, 2011 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a great job very professionally cleaning carpets that generally dry quickly.

Report a concern   September 26, 2011 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bob McKee, the owner and developer of the Zerorez process, delivers on his promises. His extreme dedication to his craft is seen in every carpet and sofa that is treated. The high professionalism amongst his employees should be considered the standard for all companies. You get results with Zerorez.

Keep up the good work!
Name removed
Dallas, Texas

Report a concern   September 26, 2011 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used Zerorez twice now and I'm so impressed not only with the results of your product, but also with the technicians that you have sent out. Both have been extremely knowledgable of your product, provided excellent service and were able to answer all my questions.

Report a concern   September 26, 2011 — Rated 2 out of 10 by K.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have spots that appeared and some that re-appeared the following morning that were not pet stains or ones we discussed would not come out. The cost of my service was triple what I was quoted (understandibly) due to a large amount of unseen pet stains, but I could have done exactly the same on my own, as the stains are still there with the UV light I have at home. They were not physically visible before to the eye and still are not. The odor however, is gone and I appreciate that. I will be using my home steamer this week to clean the blackish spots that appeared in my living room that were not there before.

Report a concern   September 26, 2011 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap, how clean you get my carpets and you care about the environment.

Report a concern   September 26, 2011 — Rated 10 out of 10 by M.S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got our very old stains that I didn't even know what they were.

Report a concern   September 26, 2011 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tec Philip was polite, knowledgeable, a pleasure to have in my home. Fast and on time. I would recommend him to my friends and clients {Interior Designer].

Report a concern   September 26, 2011 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service providers are always professional and friendly. The cleaning itself is always amazing, I don't know how you do it but the carpet always looks great and smells wonderful!

Report a concern   September 26, 2011 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke was very professional and efficient. He went out of his way to help me move a few things and gave me treatment upgrades in some problem areas. I would highly recommend Zerorez and Luke!

Report a concern   September 26, 2011 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent!! The carpets looks wonderful with very minimal chemical smell afterwards. The crew was extremely polite & provided quick estimates & quick, efficient service. Overall, great experience!

Report a concern   September 26, 2011 — Rated 10 out of 10 by E.B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service. Best results of any carpet cleaning service.

Report a concern   September 26, 2011 — Rated 9 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic and pleasant employee. Nice results.

Report a concern   September 26, 2011 — Rated 10 out of 10 by F.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job very very satisfied your employee was very friendly and professional. Tba.

Thank you

Report a concern   September 26, 2011 — Rated 10 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have listened to the radio shows talking about zerorez and I must say that I have recomend your service to three other peeople so far.

Report a concern   September 26, 2011 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are left very clean and fresh Carpet spots do not reappear.

Report a concern   September 26, 2011 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries fast.

Report a concern   September 25, 2011 — Rated 9 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was very friendly and informative. I feel that my carpet is cleaner with this service than it has been with other services.

However, I feel that your office staff needs more training in informing customers up front as to options of services and costs involved.

Report a concern   September 25, 2011 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez since before they were called Zerorez and have always had great success. The spots really do NOT come back!

Report a concern   September 25, 2011 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job -- exactly as advertised.

Report a concern   September 25, 2011 — Rated 6 out of 10 by L.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I guess I just expected my carpets to feel better than they do. I see that they are cleaner but they are not fluffier than they were. They are still flattened down and not soft like I expected cleaned carpets to be. I won't say I'm dissatisfied but maybe just not as happy as I thought I would be when my carpets were cleaned.

Report a concern   September 25, 2011 — Rated 0 out of 10 by H.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

disappointed by the carpet cleaning services I received from Zerorez. The technician that cleaned my carpet was so concerned with up-selling services that he did not focus on completing the basic services as promised by the company. I suspect that there are areas that the technician did not even attempt to clean since they were dry to the touch after he cleaned them. The high traffic areas that I wanted cleaned look as if they have not been touched. My carpet is good quality and has only be in my home for a year. In addition, I was not given a receipt for services rendered, and I was told that it would be available online. I was displeased with my carpet cleaning services, and I contacted the company to have them return and try cleaning the carpet again. A technician was supposed to come on Friday, September 26, but he did not show up or call to reschedule. At this time, I am requesting that my money be refunded since my carpet was not cleaned properly.

Thank You
virgie

Report a concern   September 25, 2011 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the best experience I've EVER had with any carpet-cleaning company. Carpets actually dried quickly, there were NO chemicals used (which also meant NO chemical smells!), and everyone I dealt with at Zerorez was extremely professional. My carpets look amazing! I couldn't be happier with the quality of service and the price. Thank you, Zerorez!

Report a concern   September 25, 2011 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time, very personable and did a thorough job. I was very happy with his service.

Report a concern   September 24, 2011 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy.

Report a concern   September 24, 2011 — Rated 10 out of 10 by W.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked JOE your tech that came out, he's the first one who actually cared about my carpet and had pride in his work, he actually came to clean my carpet!! Love Joe!!! You should be proud. I've had the 15 minute lick and a promise, Joe worked a solid hour, got my moneys worth and carpets were AWESOME, thanks Joe!! And thanks Zerorez, you have the best cleaning process on the face of the earth, you are cleaning my daughters home as I type this!!

Report a concern   September 24, 2011 — Rated 10 out of 10 by C.A.A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works better than the alternatives, the carpet stays cleaner longer, the service technicians are quick and friendly, the price is comparable and reasonable, and y'all will come all the way out to our town. Thanks for a second positive experience. We'll be using you again in the future. We have already recommended Zerorez to many friends.

Report a concern   September 24, 2011 — Rated 8 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service men were great! Professional, kind and friendly.
When you are service oriented, don't over promise and under deliver.
I will recomend to friends but will tell them to follow up on
commitments made.

Report a concern   September 24, 2011 — Rated 9 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Guy are polite and products are eco friendly


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