What our clients think of us!

Be upfront on rates. advertise one rate, but to receive proper cleaning requires additional services and more money.

My spots are already returning, but I was told there was no guarantee on the service. Lesson learned.

The personnel were very careful with furniture and corners of walls. The carpet looked like new when they were done, and it even smelled clean. It was completely dry by the end of the day.

My carpet is clean and lovely and you did not use harsh chemicals.

I like that they are safe for my pets to walk on immediately after everything is done. I don't have to be concerned that they are going to get something unhealthy on their feet and then lick it off. When your pets are family, that is important.

Your cleaning professionals are very friendly and thorough. It was amazing to see the difference in my carpets. Job well done!

Everything

Zero residue

The service man was nice, but not as professional as the as the service man the first time I used your services.

Made our 17 yr old carpet look like new again !! We hadn't had it cleaned in a while, and with a cat in our house, made the carpet even more horrible.
Mark was very nice, friendly, and knew what he was doing and talking about. He explained everything to us, left no info out. And answered all our questions.
I even told Mark, the carpet is so bright and new looking now !!
Thanks guys !!

I had one stain that could not be gotten out. I thought it would. Your guy worked on it , but with no success.

use of no chemicals

Very friendly technicians, the carpets always come out clean and they stay clean. The carpet protectant that is used works very well.

I purchased this service for my elderly Mother. The appointment was between 4 and 6:30PM. Your attendant arrived at 7:35PM, my Mother was very anxious about some one in her home that late. The carpets turned out wonderful.
The problem he said was his truck broke down. On the surface that seems to be accidental, but the last two times Zerorez was at my home in the last year the truck or eqipment also broke down and my visit lasted later into the night, 10:30PM.
Even though you compensated me last time a part of my bill, now I am pausing to determine is this what I have to expect to get great cleaning?
If your fleet or equipment management program is not tracing these occurances they should as this is also a critical part of the overall performance. The equipment and trucks are important tools to provide the service.
All three times this has happen it has been after your standard hours and the office was closed with no emergency personnel on call. Should there not be someone on call until all trucks are checked in. The Serverman at my place the last time had the number of a shop guy who had left but had the number of another truck that had not came back to the shop and intercepted him. I'm sure that was not a fun call for him on Friday night, I bought him pizza. Maybe you have all the right things in place, but I did not see it. Every business which has customer facing must focus on the customer experience in all aspects of their business. You will be at my home again on August 12th I hope my next survey says 'My time was respected, the Carpets are amazing'.
F

The tech was prompt and took the time to show me the procedure of all things done to my carpet.

polite staff

Zerorez leaves no soap or chemicals in the carpet and the drying time is minimal and without exception, the carpet looks great after being cleaned.

Results our carpets look clean and new.This our second time using your company and have been 100% satisfied both times.

Our carpets look fantastic. He got out stains that I did not think would come out. My house feels so much cleaner since the carpets are clean.

The results were amazing. Jamal was on time, courteous, and truthful in his estimate of the charges.

Because of the great job the staff does on my carpets every time I have them out.

Technicians are knowledgable and straight forward. The end result was a like new carpet.

The lobby floors look better then when they were installed. they still look shiny after two weeks and we couldn't be happier

The fact that it makes your carpet look brand new.

Finished product looks magnificient

Information and appointment easily handled online. Appointment time met. Service provider pleasant, courteous and professional. The work and results were very well done. The price was reasonable. Zerorez is well named--there was no soap or other unpleasant residue.
Name removed

Our carpets don't smell like chemicals and all the stains are gone.

I love that there are no chemicals used in the process, and that the carpet dries quickly. With a 10 month old baby crawling around, these things were very important to me

As with all new things I always approach them with some reserve. This reserve eased some upon the arrival of your crew when they showed a professional but friendly manor. They got right to work and explained what steps they would take and the potential results and even whenthey might have a result not quite as good as they wanted. This again eased my reserve since I also had thought that there could be some short comings. However I am now completely happy since all turned out with excellent results. I feel that my wife will be very happy when she gets back from her fun trip and sees the carpet, I plan to have some fun with her and just prior to getting to our house will say somthing like " oh honey I need to tell you that we had a couple of guys get in to the house and they took a lot of stuff out" and when she goes inside I'll let her look then indicate she should look at her carpets to see all the dirt is gone. Of course I will get hit about that time or no home made biscuits for breakfast the next morning. Tell the guys I enjoyed them and all the spots are still gone.

Greatness

very efficient and pleasant