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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean, professional, friendly.
I love that there is no odor and how quickly the carpets dry. We walked into the office this morning and it looked brand new.
My carpet looks great! The technician did a great job!
no harsh products used.
Your products and application procedure are great. Your techs are professional, courteous, respectfull and have the skills and knowledge to do the job right the first time.
The carpet cleaning was mediocre at best, and we ended up paying almost double the dollar amount stated in sales literature. Then having to deal with the huge oil spots left by the service rep in our driveway were terrible. Manager dispatched someone to pressure wash driveway next day, but the service rep acid washed instead. He left two giant very clean spots in our driveway which was horrible. We had to get back on the phone to the manager to get something else done. The manager wanted us to take pictures of the problem to email to him which he looks at two days later and agrees they are bad so is going to send out a supervisor who is experienced to complete the cleanup of the driveway. The second cleanup was done yesterday, and it is a splotchy mess! The bottom part of the driveway was not touched except for a white streak down one side where the acid wash probably ran down the curb. We are trying to sell our house which is why we called zerorez to clean the carpet in the first place. Things just seem to have gone from bad to worse. Also, we saw in our email that was sent to us when we scheduled the cleaning that the truck was never supposed to be in the driveway in the first place, but in the street in front of the house. We are at our wits end as to what to do next. Any suggestions?
They did not place protection on the wall corners until my wife saw they were damaged. It was not a big deal to us since we recently painted and had some left over to fix. If that was not the case and we did not have paint on hand I would have been very upset.
Otherwise we were very pleased with the service. The technicians were knowledable and friendly.
On time. Very professional. The carpets look brand new.
I could have never cleaned up the dirt and stains as easily or quickly as Zerorez did. The serviceman was courteous, fast, and friendly.
Good job and clean carpet that stays clean longer.
The lack of residue after the cleaning is wonderful
The gentleman that came to clean our carpets was very professional and friendly. He took the time to answer all my questions and explained everything in detail. The carpets and area rug look great!
come back and get wax out of living room. when it was cleaned i pointed out a red stain..turned out to be wax and when it was gone over again it came right out..i had to point it out, then it was easily removed. however there was another white wax residue next to fireplace i feel he could have gotten out also just like he did the red one once it was gone over again. i feel he must have seen it like the red one i requested for him to try again on. point being red stain was removed but only after i requested..he did not go the extra effort maybe because i did not point out white wax...if red came out then white would have too!!
On time and the cleaning is absolutly amazing.
I was told the time was one window when it was the next. I was given a discount that helped but had the first person I spoke with argue that i was incorrect. The technician required that I show him all spots and identify what they were. I have never had to do this before. I then had to walk through and point out several of the same spots when he was done to get him to get them out. The next day one of our bushes directly beside the driveway and where the truck was parked that was perfectly healthy in the morning was dead the following day. It appears that the hot water was spilled/drained into that bed and killed the shrub and the flowers in the immediate area. The technician was a very nice guy but there were definitely some problems.
My carpet look like new. Keith worked hard to make everything look great. Took the time to make sure I liked the results.
Well you advertise getting rid of pet stains and that didn't happen. You need to specify certain pet stains, not make it sounds like all pet stains.
The carpet drys fast.
As advertised
Carpets always look beautiful after Zerorez has cleaned them.
No chemicals and excellent customer service!
No chemicals or residue
The technician was very professional and courteous. He did a very good job getting the carpet looking like new again, even with the treatment our kids and grandkids give it.
Quality service. Nontoxic. Professional, friendly staff. I thought we were going to have to replace our carpets and now they look nearly new. ALL stains are gone. I'm absolutely amazed!
The team arrived on time. they did an outstanding job and they were finished in less than 1 hour.
mike tahe teck and the rugs are really clean
The carpet is really clean and lasts for a much longer time than other cleaning companies we have used in the past. The carpet also dries faster than the other companies
Did a GREAT job! Carpet looks wonderful and feels good too!
Mike is very knowledgeable and friendly. He also does a wonderful job very quickly.
Your cleaning staff is very knowledgeable, respectful and customer oriented. Your cleaning process yields like-new results and feels so good underfoot...thanks!