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based on 83360 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality! The service people are very helpful
The service technicians are efficient and thorough but I wasn't happy about waiting around several hours because of a scheduling problem. Although I did receive 2 phone calls telling me about the issue, I was still irritated that the technician arrived 40 minutes after my scheduled window. Also need to get the scheduling problem fixed on the online scheduler. I signed up for a 11:30 window but received a 1:30 window. Yeah, I know there's a disclaimer but it was still annoying.
Everything!
My dog had a 24 hour bug and had issues out of both ends. Zero Res came and cleaned our carpets and you cannot even tell where she had her problems. Thank you, Zero Res!! By the way, dog is much better now! :)
Only see a few spots,but your tech explained to me that it wasn't likely that 100% would disappear in the first visit
Mike's professionalism and great additude!
The next day I heard the offer for 3 rooms $99.00. Wish I could have gotton the discount.
When I first called after hearing your add on radio I told the lady who answered the phone that as of yet I haven't seen a carpet company do what they say. She responded we do. Well when I got home the carpet looked no better or worse then after the last company cleaned it. I was really hoping the trafic areas where going to look like the rest of the carpet but they still had that dirty surface look. So in the end still not better than anyone one else just about the same. I really thought the truck mount system would pull the dirt out of those heavy trafic areas better than before.
the professionalism of Brad was very important.
Too pricey
I have areas that I think should have had some extra special attention. Some of the areas came back so I called you to come back to redo that area. I think the guy you sent back was Chris . I did not like his cleaning. The person who came out the first time did a better cleaning job. I understand it was not really his fault the spots re-appeared. The spots were deep in the pad and worked there way back to the surface
The process you perform on my carpet keeps them clean for a while even with three active dogs. The technicians are always friendly and professional.
The results
It worked.
the water treatment
Great service and equpment cleaning. A little on high side for sofa cleaning but does great job
ON TIME. PROFESSIONAL. VERY POLITE AND FRIENDLY. MADE CARPET LOOK LIKE NEW.
I am not happy with the hall traffic area that it did not get as clean as I expected. My carpet is only 4 yrs old, person who recommended said her carpet looked fabulous. I may want to have the hall cleaned a second time to see if it makes an improvement. I'll call to set up an appt.
No residue. Clean, professional and friendly technician. Paul was the best, will ask for him again.
No residue. carpets are clean with pet treatment removing stains. The tile cleaning and sealing was OK but I expected more of a polished look when finished. I offered to move the furniture with the technician but he said that was not necessary; did not get under the couch with tile cleaning. I had already moved most of the furniture and what was left was light and easily moved; just needed a hand with lifting the end of the sofa and chair.
We were the last appt of the day and we expected the worst. Your crew was running a few minutes late, but called prior to our appt time to let us know - which we appreciated. They arrived fresh and were very professional.
Terrell Alexander was great! Very thorough!
There is a stain on the carpet (marked from a flower vase that used to sit there) that i pointed to the technician before cleaning. He was not able to remove it. I forgot what his reason was. But anyway, later on my husband was able to remove it with some of over the counter stuff. It s disappointing how we pay a professional to clean some problem stain unsuccessfuly for something we could do ourselves.
It was obvious you used a different system from everyone else by the fact that there was no buckling of the carpet, and it really did dry in just a couple of hours. I was delighted by how successfully some unfortunate pet stains came out, as well, knowing that the clean went far deeper than what the eye can see.
I was very pleased with the results of the cleaning and the professionalism was what I had hoped for but not seen much in the world these days...
It just got a little expensive for my budget. I had 150.00 to spend and ended with bill of over 200.00... And that was with a 39.00 off coupon... I like a clean carpet, but am retired and don't feel good about going over my budget. That really is not your problem to correct.
Very polite and helpful employees. They take care to respect your house. The carpet looked amazing.
Services are what you say they are.
Your technician worked very hard. Anthony was very nice and did everything asked of him. He wore shoe covers, used the fans, and pretreated the spots.
Cleaned very well