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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys were very nice and knowledgable, but I'm surprised your company doesn't have a solution for the following problem: The guys step on the wet carpet that they just cleaned then they walk on my hardwood floors leaving foot prints throughout my house. I can provide pictures if you'd like. I brought it to the Tech's attention and he seemed surprised it happened. He offered to clean it but I turned him down because it was through out my house at this point. You simply couldn't take a rag and clean one spot. Now this weekend I have to clean my hardwoods, after I hired you guys to clean my carpets.
They are as represented on your web site.
The poducts used where safe for my grandchildren and safe for the environment.The service provider was very professional.I will be using your sevice in the very near future.
Courteous, knowledgable, informed representatives. Product leaves NO residue. Dries quickly. A company that had states it has a product that works, and it does. Thank you Nick.
The gentleman who came out to clean my carpets was very professional and made me feel very comfortable. Additionally he was very knowledgeable. He was awesome! The receptionist who I made mt appointment with was very nice and sweet and polite! They came out same day! The carpets look great.
First of all, I was blown away by the effectiveness of the cleaning. My carpets literally look brand new. They went from grey to beige in one hour. Crazy! I'm recommending you all to all my friends, family, and clients. Brad, our expert, was awesome. Very polite and easy to talk to.
I am so impressed with Zerorez from start to finish -- my carpet looks amazing. I also want to tell you what a wonderful team you sent to my home. Shane and Terry were great, professional, on time (in fact a little early) and made the whole experience effortless. Thank you Shane and Terry!
The process left my floor very clean, as promised on the radio ads. And also just like the ads promised, the technician was able to get out stains that I had been unable to remove! Thank you!
no soap used only treated water
How clean the carpet is afterward and the fact that your employees are in a 'uniform' and easily recognizable so I do not have to be concerned about letting them into my home.
Customer service was great! Although, I asked that an additional landing be added to stair cleaning and I believe I was charged too much for that. My bill went from being $200 to $329 for additional landing, enzyme floors in living.
Quit trying to sell additional products/services while at a house. We ordered what we want and do NOT want to pay anymore than that. I have no problem with ideas for future visits, but it drove me crazy with the service reps stopping every 10-15 minutes to try to sell another "add on" to my call!
The guys that comes to do the carpet are very polite and considerate. They always does a great job. Real professional. I will be scheduling for the carpet to be cleaned again as soon as it needs it. Im very pleased with your company
No "fake" smell afterwards / friendly staff
We had Zerorez come last year and our carpets looked like new. When we were listening to the radio and your specail came on we called right away to get several of our rooms cleaned.
This is the second time I've used the company, I was charged alot of money & when the carpet dryed there were still spots. The cleaner did not arrive at my house until 7pm which was way too late. I never saw him even pretreat the spots.
first class products and service
Great job and amazingly fast too. Cleaned our new carpets beautifully (with two shedding dogs there was a lot of deep hairs, etc. that vacuming just wouldn't get out) plus added a sealant and included an extra room at no charge. No soapy cleaner smell, just fresh and clena. We will certainly use Zerorez again.
It was quick easy and painless. Carpet is really soft.
Our tech was very nice and did a great job. He seemed to take great pride in getting our carpet cleaned. We've actually requested to use him again in the future. We tell all of our friends about you guys. Thanks so much! Very satisfied customer.
The professional and knowledgeable manner with which Phillip conducted himself in my home. Some of the stains looked worse after they dried; however, I think he did everything he could to get them out--I just waited too long.
Jamal, was very good at telling me about the service and product. He also took care of really getting the carpet clean. I mean the carpet is really clean. i am very satistfied with his service.We will use this service again,and again.
grout cleaning was not as described. Needs redo.
I like the clean feeling that the carpet has after it's cleaned. Not soapy. Stains stay out.
My carpet looked great afterwards. I was very pleased - had many pet stains that needed to be cleaned.
Your technicians are always professional and personable and answer any questions that we may have. I also like the fact that whn finished, the carpets are actually clean without a leaving any soapy residues that end up attracting more dirt
the guys are always on time, they are very friendly, very informative, and I always feel the carpet is so clean, loke brand new. Will use you again after christmas
Did a wonderful job cleaning my carpets
timely and did a great job cleaning the carpets.
This is the second time I have used you services with excellant results. The first time was on very dirtey capet traffic pattern and 3mos later it was still as clean as the day it was done. We sold this home 6-29-11 and your service saved us from buying new carpet.
This second time 8-9-11 in our new home the previous owner had the carpet cleaned before we moved in but the pet stains returned worse than before cleaning. We purchased on your Tech's recomendation the pet treatment and I can't find the spots at all. If this works like I think it is going to you can have customers call I will give your company a excellant recomendation.