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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Keep your promise to make contact 2 - 3 days prior. We called you.
Call client when technician cannot make it within the promised window.
My husband had things to do besides wait from 1:00 - 4:00 for you to show up. At 4:00, he finally called you and was told it would be 9:00PM before someone could come.
That is not what you advertise and I was very disappointed. However, the carpet was clean.
(I'm sure this comment will not be posted online.)
You provide the best cleaning I have found. Your employees to come to the house are very polite and helpful. I can't use you often because you're too expensive but you do a great job.
WE requested for you to be there first thing in the morning. You did not arrive until after 1:00. This caused a real problem for us.
The amazing job it did at cleaning the carpets. They almost look new.
Prompt, professional, thorough.
Got my carpet clean and was quick. Thanks
Very good service. Pricey, but the carpet looks great and the house smells much cleaner. Took much longer to dry than expected.
Your technicians explain everything so well and are careful to do no damage. They are also extremely polite and pleasant. I like the fact that the house smells wonderful and everything looks very nice. It feels like the house is clean.
I have used your service X2...the last performed by Mr. Mike Laga and associate was a professional experience. Mr. Laga arrived neatly dressed and job oriented, he represented your Co. in a most professional manner. The excellent effort and work performed by this team deserves to be commended.
This was your companies 2nd chance so-to-speak as the 1st experience was not acceptable. I requested your service because of convenience not because of past performance.
I extend my appreciation to Mr. Laga and associate.
I LIKE THE METHOD/TECHNOLOGY USED.NO OVERWHELMING ODORS OR WATER LOGG.MY CARPET IS OVER 8 YRS.NOW IT LOOKS AND FEEL LIKE NEW,MY FEET SINKS IN TO IT AS BEFORE.IT LOOKS BEAUTIFUL.THE TECHICIAN/JAMAL TOOK TIME TO EXPLAIN EVERYTHING HE DID.THIS MY BEST EXPERIENCE I HAVE HAD AND I HAVE USED MANY CARPET CLEANING FIRMS.
THANK FOR A WONDERFUL JOB ,YOU HAVE A NEW CLIENT.
I was extremely comfortable with the technician you sent out. He was friendly and made my children feel very comfortable. I have a special needs child and he went out of his way to accommodate the situation. I will refer zerorez because it was the best experience I have had with this type service.
It was just the best service I have ever had.
Excellent customer experience. Superior level of service.
Fair price, courteous service personnel, great product
You guys did an amazing job cleaning the carpet in our new baby's room. Our pet had left numerous stains on the carpet and after you guys cleaning the carpet, you couldn't even tell. I was sure we were going to have to replace the carpet. Thanks Zerorez.
Our technician was Phillip and he did a great
Job and introduced us to your tile cleaning service and
Look forward to having our kitchen tile
Cleaned next.... We highly recommend your
Company to all our friends!
it works...
Both techs were professional in every way, neat and clean and our carpets look like new again. I rented a carpet cleaner a couple months ago and spent most of the day sweating away to not get my carpets clean, and spent within $30 of what I spent to get all 3 bedrooms clean in 1 hour, with no sweating. We'll see you again next year. Thanks.
Make sure your technician has a working service truck.
Quick,clean carpet that looks great! We are happy.
Was extremely pleased, it was an awesome job! I decided to try Zerorez because I was not pleased after my last carpet cleaning with another company. My carpet looks better now than it has been in several years. I will definitely use you again!
Overall, i feel like the job was decent, but nothing better than the other companies like i thought i would be. Also, in my daughters room, there was a spot where our dog had marked his territory. Your employee explained to us about the pet treatment which would get the smell out, but possibly not the stain. Because it is our daughters room, we agreed to spend the extra money. Not only is the stain not gone, but it still stinks!! Literally, it isnt any better than before. We specifically asked our associate if spending the extra money would get rid of the smell,and he said yes. Also, i was also disappointed with the extra "large room" charge we were given. When i made the appointmen, i talked to the lady on the phone abnout our living room, and if we would be charged a fee for it being large. She said unless your living room is overly big, you will be fine. Our living room is very "average" but of course, we were charged the extra 35 bucks. I felt like we ended up paying over 100 dollars than we had planned. The pet treatment was a complete waste of money and i felt like we were just getting ripped off with our living room.
The cleanliness of the water used and the fresh smell of a job well done. Also nice not to have to use our water supply during this time of water conservation. If possible I would like a bottle of the cleaning water you use. I forgot to ask my technician about that while he was here. First name removed
my rug was not cleaned. spill in room still there. and i was able to take it off after they left. rep said could not take off it off. the price was not up front as to what is included. like his gas. and when he came his machine broke down, so he had to wait another 30min for someone to bring him the parts- so my time was not valued.
Clean; safe to carpet and pets; removes toughest of spots.
You used to spend a lot of time and make sure the carpet was really clean and left almost dry. The last couple of times you have been out the guys rush through so a lot of water is left in the carpet. Also, I requested that you come in the morning but was told that because of routing you would come between 4:00 and 6:30. That puts you here during dinner time and the carpet was not dry until the next day. Very inconvenient. The tech that came out this time did work a little harder on the heavy traffic area than the one I had last time my carpets were cleaned. But the result is just not the same quality as several years ago.
Brad was very informative and he did a good job
Customer service was great.
The carpet cleaner did a very good job. It was quick but also he did a great job.
No soap. Good communication.