What our clients think of us!

my clean carpet. Courteous employees.

VERY thorough in looking at all rooms first and asking if there were any issues with any room.

The tech was very informative, polite, and thorough...Excellent job! I'm not sure what your policy is for employee recognition, but he deserves it.

Great service...carpet looks great!

The Zerorez employee was excellent, briefed me on what he was going to do and how long it might take. As he finished each room, he had me verify thqat it met with my approval. He was courteous and competent. A great representative for your company. His name was Philip.

We have used your product on two previous appointments. Each time, including this time, the product has proven to be effective, applied efficiently and with reasonable drying time. No fuss, no muss. We will continue to use Zerorez.

Professional; good communication on the scheduling time and pre-arrival

In the end, we were happy with the good job that was done by the service person that was sent to clean our carpets. However, after having scheduled our appt. nine days in advance, and receiving to phone calls and an email to confirm our 3 hour time window on that date, we were called 30 minutes prior to the "estimated time of arrival" with bad news. My husband answered the phone and eas told by the technician who was intially supposed to clean and stretch our carpets, that he would need to reschedule us, due to another job that he was already working extending the amount of work he and his crew were doing. He actually told my husband on the phone that he didn't want to turn down an additional two to three thousand dollars of work to come to our appointment!! Our appointment that had been scheduled for nine days prior, and that my husband and I had already spent four hours the night before moving our furniture to prepare for.
Needless to say, my husband and I were very angry with this news and had to demand that the company send out any other technician with the carpet stretching tools -- SAME DAY! We were not about to reschedule after moving all if our furniture and planning so far in advance for a Sat. appt.

In the end, my husband had to threaten the manager with wanting to speak to the owner about bad business practices. The manager of course didn't want that to happen, so he pulled one technician from another job and sent him to us. Finally, we received good service from that individual!

I had good results, but some of my upholstery looked less clean than other areas. I decided to go ahead and have it done though I thought it was way too expensive for the amount of time it took. Also, I was charged an additional $100 for a non-guaranteed pet treatment that was not mentioned or explained to me. The first I heard about it was when the charge appeared on my receipt, after the technician was gone.

The technician did an excellent job. I also appreciated he didn't try and sell me anything he just completed the job like I had requested.

Outstanding service and friendly tech. Was impressed with the final product...house never looked so nice, looks like brand new house.

No cleaning solution was used so when my carpets were dry a lot of the same spots werestill there...

Pricing.

You are very good at customer satisfaction and since I do not like chemicals, this was my first choice!

Mark Davie with KLUV 98.7 advertised a one day only special, 4 rooms for $99.00. He discussed how "great" Zerorez is about getting odor and stains out of the carpet, well thats what we budgeted for was that "one day special four rooms for $99.00. Instead our bill was just shy of $400.00 !!!!!. If you are going to charge for more than your special then you need to be upfront about it!! basically we paid $99.00 for you to just show up then hit us with nearly $300.00 dollars of cleaning fees. Very disappointed!!!

Natural product that does not leave a residue.

I like that u use water and how the carpet looks new after cleaning. First name removed Jane

It dried quickly & the technician was so personable, yet professional.

everything looks and smells like new when you leave. service is always professional and courteous and quick.

The carpet feels and looks amazing when you are done.

Fast. Did a great job of cleaning. Dries quickly and so far hasn't seemed to have a residue.

Ease and speed of operations. The technology.

Timely and efficient.

Insist that the customer physically accompany the tech as he treats soiled or problem areas, so that all receive pretreatment and are successfully cleaned. I have a dirty spot in the middle of my living room that remains, while more difficult stains that were treated were effectively removed. Also, consider techs who are homeowners or have a respect for the customer's property. I had to ask that foam be placed under my furniture so my nice wooden pieces were not sitting in damp carpet. Also, I will have to repair and repaint several areas of woodwork and outside wall corners where the ribbed hose marred and chipped away paint.

Your associate confirmed the work to be done, set up and finished quickly. The results were even better than expected.

I was very dissappointed, the special price ended up being $800.00 mostly because of pet stains and that didn't seem to help very much. I don't think the carpet looked much better after it was cleaned.The 2 men were very friendly and personable, but I wouldn't reccommend your services.

It just works.

the service that your company provided for me, and the results from the work they did.

I was very pleased when the job was complete.

Professional and courteous service with great results.

The technicians are very professional and curteous even with my curious children. :) The products are eco-friendly and dry quickly. My carpets look wonderful! Worth every penny!

Efficiently, timely, nice reps and quality of service is terrific.