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based on 85087 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective use of time - prompt - courteous - thorough - well trained - clean equipment -
I like that you don't use harsh chemicals during the cleaning. It did not take as long as I expected either.
Prompt
Non-chemically feel.
Tech (Justin) was friendly, knowledgeable and proud of his work.
Justin was an hour early (not a bad thing) and it would have been good to receive a call notifying me.
My carpet cleaner than it's been since original installation. Mr. Mareno (sorry I can't remember his first name) was wonderful. Explained product and process. I love the NO SOAP
Fast, proficient, professional, and the results are unbelievable!
I have been using your service for a few years now and have become more and more frustrated with the value. I have paid the same amount for the service and never received the same level of service per visit. The first time you came to my house, I was so pleased. They took time to treat, clean and protect my carpets. From then on, the amount of time has diminished as has the service. I paid almost $500 to have my carpets cleaned, thinking they would be treated for pet hair as had been done in the past, treated for urine areas...none of these things were done, I paid so much money for something that could have been done by a local company for a fraction of the cost.
The technician was very nice, but was in and out of my house in less than an hour. Please help me find the value in $500 an hour? I work hard for my money and feel like I was taken advantage of.
The $99 special was good, but the total bill was $279. The charges seemed high for cleaning a couple of pet stains. I was not anticipating that much of an increase. I also am suppose to receive a $50 coupon for future service and a restaurant gift card for participating in the radio special. I was told it would be mailed but after one week it has not arrived.
DANIEL DID A WONDERFUL JOB AND WANTED VERY MUCH TO MAKE SURE I WAS PLEASED. THE CARPET WAS BADLY SOILED AND NOW IT LOOKS NEW.
on time polite and the cleanest carpet in a long time. Thanks
Great results. No mildew smell left behind. Left the whole house smelling fresh!
green
I like that the products are not harmful to my pets. I like that it was so easy to schedule an appointment.
Darwin was great! He was knowledgeable about the products used, professional, and thorough.
Very nice and professional tech. Did a very good jood cleaning the carpet. Let me know what he was doing and why he was doing it.
got stains out, no strong odor, very thorough
You were able to get a stain out that no one else has been able to do. I liked the professionalism of your employees. I loved the honesty. I loved the promptness. I loved the respect. I loved that they were able to make a very soiled carpet bright again. Thank you for all You do!!! AND they done it all with a smile. !!! :) Thank you Zerorez!!!
Its Green product.
There are 2 parts. The first was the reservation disaster. I lost one of my 3 days a month waiting for a tech that would have arrived @8:30pm.
I had to reschedule to my last day off. Not happy with the whole reservation & scheduling process.
2nd part is the odor left behind. Listening to the commercials it's just empowered water. No chemicals soaps etc. Never been around water that smelled that bad. It's a strong odor, doesn't smell clean to me.
VERY DISAPPOINTED.
Your technician Danny Jackson arrived on time & explained the process & did a very thorough job. I greatly appreciated his professionalism & attitude & knowledge.
The service was very good. Our service technician was Brandon and he arrived on time and was very helpful and did a really good job. We were very happy with our experience with zerorez and would recommend them to anyone. We heard their advertisement on the radio about them doing three rooms for $99. They cleaned all three rooms for $99 and they looked great. Brandon was very friendly and helpful to us and did a great job. We were very happy with our experience. Zerorez is a great company to use in te carpet cleaning business.
The service Tech was wonderful. Professional, kind, prompt, and personable.
ON TIME.
POLITE.
GOOD RESULTS
Good, quick, friendly.
excellent job by your tech Ken.thank you!!
I had heard about Zerorez on 660AM...liked the "green" idea of cleaning. I could not be more
pleased with the follow-up phone call giving me the time rep would be at my home...being here
on time, explaining whole cleaning process from concept to completion. I had five rugs to clean, and they look gorgeous...all stains were erased, nap is softer, and colors are as pretty as the original day of purchase. I've already called several friends, and told them about the exemplary courteous service, and the "beyond my expectations" results.
"Caesar" couldn't have been more professional and genuinely service oriented. Thank you so much
clean carpets. professional attitude of service men.
non chemical, fast,efficient and still gets the job done.
We love zerorez, wouldn't use anyone else.
The Tech. was late for appt. Had to call office.
Ernest did an outstanding job...most professional and a super hard worker. The carpets were dry when we got home from work. First time ever that has happened. We had used Zerorez last year (also in year's past) but didn't seem to have the same results as when Ernest did it on Wednesday. thank you!
Make additional prices known before you come out. My technician was amazing and so helpful and thoughtful to try and put things back where they belonged. I felt bad for him to have to tell me how much all the "up" charges were.