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based on 83405 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joe was great and very thorough in cleaning each of the areas.
Specials...Scheduling...Timeliness...neatness...Results
Jamal McDuffie was thorough and professional and my carpet and area rug looks like new
I feel the cleaning was very good and the technician nice. But I got the recommendation on KLUV for a $99 three room deal. I ended up spending $555 . I've told 10 or so people about it. None would call Zerorez. The price was far too high. In retrospect, I could ave replaced the carpet. It was 1 1/2 years old.
professional service man, house felt really clean, could definitely see and feel the difference.
your service representative was very personable and did a great job.
I've used Zerorez several times before. This last time, the service tech (Randy Jones) used a machine I had not seen before. It fluffed up the carpet BEFORE he cleaned it. The carpet was left cleaner than the previous times, and it feels softer. It almost looks like new. I also like that there are no chemicals left in the carpet.
I LOVE ZEROREZ and all the AWESOME EMPLOYEES that work there!!!!!!!
The representative was very courteous and professional. The services are outstanding.
I was very pleased with the cleaning and customer service. I am a real estate broker and would highly recommend your services to my clients.
The professionalism, timeliness and friendliness of your staff. Also, the courteous and professional assistance of your phones sales agent Angela. Please recognize her in some way.
On time arrival. The two staff members were very professional in their appearance, their interaction with me, and in their work. Very happy with results.
safe, no residue
The serviceman,Daniel, was very professional and polite. He arrived on time;did the cleaning quickly, and was very respectful of our home. I will recommend your carpet cleaning company to my friends.
The technician was very nice.
The tech was very good and helpful.Very friendly and explained the process very well.
I was alittle surprised by all the add ons.
I was shocked at the difference in price I was quoted on the phone compared to what I
actually had to pay. Not all stains came out. After $540.00 dollars later. I was told
that it would be $25.00 extraa charge for 5 SPOTS. I felt like I was being nickled and dimes
to death. I did not rec. any of the coupons promised etc. I like the process and it seems to work very well with the exception of the stains that where not removed.
Friendly professional technician, Chris!! He did an excellent job cleaning our carpets. Also love the fact that it is safe for children & pets. We would definitely want Chris back as our technician & will definitely refer friends & family as the needs arise. Thanks for a doing such a great job!
NO Chemicals!!!
Carpet smells fresh!
Your Rep was knowledgeable, courteous and did a great job. My very best experience with carpet cleaning.
Our carpets seem to have cleaned up nicely.
All staff very well trained and professional. Carpets and tile floors are cleaner than ever!
Cesar was very nice and helpful. The service was good
The technician was on time and very efficient. He educated us regarding the best treatments and products. We are loyal customers and will call you again in the near future. Thank you
The cleaning worked very well. Almost all the stains came up.
The tech that came out a 2nd time was really hesitant to do the spots i had wanted him to do. he told me that they would most likely not come out and that he would do them if i wanted to, but wasn't very hopeful. since i have a steam cleaner, i know that in order to get the stubborn ones out, you have to go over that spot a few times instead of doing the entire room. the carpet looks better than the first time, but there are still lots of stains that are there. i didn't ask the tech to do them all, because he made me feel embarrased to ask him. what i do like about your service is the urine smell is gone, but what i don't like is that i spent over $500 and most all my stains are there. i don't have that many, either. just thought with that kind of money your company would be committed to do all possible to get my stains out. (again - especially since we have a steam cleaner) we hired professionals to do what we couldn't. thanks for listening.
My time window provided was from 4pm - 6:30pm. I called at 6pm to see if the crew was still coming; they didn't show up until just after 7:30pm.
I only had a couple of spots to be treated, which didn't take long. As soon as the crew finished cleaning the spots, they rushed through the final walk-through (with no instructions as to when I could move furniture back into the room or further care for my carpet) and literally flew out my front door. I was invoiced for 3 rooms. While I understand that Zerorez has a minimum fee for all services, I feel that I was short-changed for the price I paid. The crew should have made clear that I was paying for 3 rooms, and I would have had them clean accordingly!
Good product, and it worked... but the customer service aspect of this business is severely lacking.
The customer service was great!
Very prompt and professional
You were very prompt and did the work quickly. You offered me the opportunity to order additional services but really did not push. You also were honest about what would be most beneficial for my carpet rather than recommending every service available. My carpet looks great and I will be using Zerorez again!
very good and willing to do whatever is asked of you! Always do a great job!