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based on 85085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do a great job cleaning carpet
I just expected more. I really did not see a difference between Zerorez and a regular cleaning. It just cost more.
My carpets came out clean and look awesome! The rep was very friendly and neat.
The area is a heavy traffic area for both people and pets, and while it look soooo much better some of the spots remain and I was hoping they would come out. Donald was the tech. and he pre sprayed and used the rotary brush, so he probably did all he could do. First name removed
Your representative, Lucas Henexson, did a very good job in a professional manner. He explained the process and probabilities carefully and thoroughly. I believe he is due some sort of recognition for the last job he did here.
1) That they work
2) There is no residue :)
THE Spot Remover.
The most important for me was no chemicals. I have small grandchildren and don't like chemical cleaning. I was very impressed with the drying time.
The two techs were very knowledgeable about the service and product and did a great job.
Straton Smith was a very nice young man. No complaints for him. However, I was surprised that there was a $10 fuel charge. Is this new? I feel like this is something that should be told BEFORE an appointment is made.
The guys were very professional and answered all questions. No mess or odor after they finished.
Paul was very knowledgeable and took the time to educate us on the entire process. Zerorez cleaned up every stain we had and thought would never come out (grape juice, Gatorade, grease, pet stains, and more. It saved us from replacing carpet in 2 rooms, so it basically paid for itself in one cleaning. I will recommend this to my friends and family who have Zerorez in their city.
I like the fact that the carpet was cleaned of all but two stains.
They worked and no residue
Daniel the technician was great. He decuated me on the process. He answered all of my questions. He was flexible in scheduling our house to be cleaned. He was helpful and move some furniture. Zerorez and Daniel were both great.
Thorough cleaning, professional technicians
minimal use of chemicals
It has been said that "the proof is in the pudding" . . . in this case, it's in the carpet. I have three dogs. They have occasional accidents and my carpet bore numerous stains that had persisted through repeated cleanings by other services. I heard of Zerorez on WRR radio and decided that I would try it as a last resort. If it didn't succeed I would have to replace my preferred carpeting with wood. I watched the Zerorez process and witnessed the extraction of the old dirt and a sudsy, dirty residue. I was amazed at what came out of that carpet! The end result is that I have my carpeting back, am confident that it is clean and healthy, and need no longer be ashamed of its appearance. Its beauty has been restored!
Additionally, the professional manner in which your agent carried out this service was much appreciated. He was well-mannered, respectful, and informative . . . enlightening me on optional methods of addressing the problem and their related costs, but also in explaining the process itself. Thank you so very much!
my carpets were given new life. I however did not receive my coupons/gift cards that were promised.
I was hoping for a miracle, but not expecting one. Earnest did a great job, was friendly and professional, and worked quickly. ZeroRez brought new life to dead carpet and got all the stains out. My kids were playing in the floor the next day and I didn't have to worry about harsh chemicals.
the price, the service tech was great and thorough, on time and went right to work.
The technician who came was very polite and did an excelent job. My carpet had old pet stains some up to a year old and I was very pleased with the results.
I had movers working the morning of our Zerorez service, which was scheduled for that afternoon. Due to this, I had to leave the house and was going to be unavailable for the ZR rep that afternoon. I left a note on the door and left it unlocked hoping that Chris would be understanding and work with my schedule. Chris was not the rep that showed up, but the one that did was just as awesome. He called me on my cell phone, and assured me that he would go ahead and get started, and that I could pay my bill over the phone when he was done. I was unable to get back to the house until much later than I expected, but found that the ZR service had gone above and beyond. He had picked up a few things that we had left on the floor and completed the service and the floors looked great! He left a hard copy receipt, and like he promised, I was able to pay the bill by phone. As many things that I had going on that day, his willingness to work with MY schedule was priceless to me. I will definitely use ZR for future services, and definitely recommend them above any other carpet cleaning companies. Thank you so much!
Never showed up. Seriously?
Your service people were on time, courteous and answered all our questions; customer service staff were extremely helpful as well.
I like that the products are natural.The service technician,Ron, was very knowledgeable and helpful.He did an amazing job on our carpets and even got out an old red wine stain!
I like that you doa thorough cleanng of my carpet and can get out any stain.
The pet sanitizer. He was awesome!
quick service, very helpful and friendly
The techs did an great job.
Dont know why when you clean the carpet it does not clean the pad? It is not like the pad is glued to the ground. he said the stains will keep coming back unless I replace the pad.