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based on 85087 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The techs did an great job.
friendly technician, results were great
Your men were very polite and did a good job of stretching and cleaning my carpet.
1. No chemicals except pre-treatment. 2. Technicians have always been very friendly, efficient and are not pushy about products or services; that would cause us to stop using you. 3. Carpets seem to dry quicker than with other companies. 4. Prices are good.
When I booked the appointment they said that they could be there at 8:30 am. The tech did not arrive until 10:45 am. I called the dispatchers 4 times and every time they lied to me. 8:30 am they said he would be there in a few minutes. 9:45 they said he was pulling up to my house. 10:00 they said he was stuck in traffic. 11:00 they said he would be there in 20 minutes. tech got there and told me his truck was in the shop. The tech should always call the customer instead of dispatchers lying to customers.
You truly leave no residue in the carpet and they always come out clean. Your service is always courteous and appointments are flexible. WE are particularly fond of the spot powder your drivers usually refill for us when they come, that stuff works great. We forgot to ask for a refill on the last cleaning. It would be great if the driver asked us as we forgot. No problem we will try to remember next time to get a refill.
I promote your business all the time, you have a great product, thank you for caring.
Regards,
Name removed Price
better spot removal
No soap, very nice guy who came to clean the carpets. he explained everything to me and showed me an example of what he was going to be doing.
Your website is no functional. I lost time trying to make an appointment, waiting for a reply that never came.
Carpet stays cleaner longer. Your employee Justin Watts did a great job. He explained all of the products and benefits of Zerorez. he was courteous and efficient. Stains are gone and my carpet is clean and fresh.
The carpets were cleaned very good an the service was fantastic
I will use you again
None of the stains were removed. I never received the gift certificate. Finally, when the carpet was cleaned, I was at work. The person was asked how much it would cost to clean the couches. He stated 25 a linear foot. She was under the impression it would be around 100 like it has been with other companies. So, instead of measuring the couches and giving her a total, he cleaned the couches and passed over a 600.00 bill. Had she known it was going to cost 500.00 to clean two couches, she would have said no. We could have purchased two steam cleaners for that price. I can only presume by this type of shady practice that you cleaners are paid a commission. So, we will not ever use or recommend your service.
The service was great and the men were very friendly and eager to please. I am glad
that your products are odor free.
I called Zerorez because of the 3 rooms for $99 special. I also mentioned I heard it on KLUV radio. I was expecting a $50 gift card to a restaurant. What was cleaned was 2 rooms and a closet. It was a good job. Tech was personable. I did not have 3 rooms to clean and asked the tech to make the closet the 3rd room. No room was over-sized and dressers, chests and king/queen beds were left in place. No furniture was moved. Now explain my bill.
YOU TOOK CARE OF A CLEANING ISSUE WITH A KNOWLEDGEABLE PLEASENT SERVICE PERSON. THANK YOU
The minimum fee for a carpet repair is extremely high. Repairs should be estimated on a case by case basis. Instead of making a little more money for a simple repair Zerorez lost out completely due to their minimum policy for any repair. In addition, the customer should not be charged for what Zerorez spends on fuel separately. The cost for overhead and other miscellaneous fees should be included in the quoted price not told to the customer after all the work is done. That is very deceiving. I was told $99 for 3 rooms which is typical of most carpet cleaning companies. What sets Zerorez apart from other companies is that they use a different method of cleaning that I was willing to try. Zerorez should have told me $109 for 3 rooms if its common that $10 will be added anyway. I still would have setup the appointment. Your service is to go out to the customer and therefore fuel cost should be taken into account for your price quotes. Just be honest with the customer. Navigating the Zerorez webpage I quickly found a description regarding Price. It states "In an industry known for bait and switch, Zerorez does everything possible to avoid anything that even appears as such. Prior to commencing any carpet cleaning service a firm quote will be provided for all work that has been contracted." In my opinion the added cost for fuel very much appears as such since that was not disclosed to me when setting up the appointment or beginning the work. The Technician was very professional and did the job as expected. He also explained the process clearly and how it's different from other companies. Overall I'm satisfied with the work just not satisfied with Zerorez business practices.
Very safe product, especially since we have a toddler.
Had to reschedule the initial appointment, was a lack of communication from office regarding the delay that day.
I will not ever use Zerorez again nor will I recommend you to anyone.
Professional staff
quality equipment
No bait and switch
Excellent cleaning service
My carpets looks great after cleaning (carpets are old, but still look good when cleaned).
Service was good, and very professional.
The two man team were worked neatly and were quick. Results are great.
They seem to have renewed the life of our carpet. The man doing the cleaning was thorough and courteous.
The carpets felt like new. Your technician was very professional and did an excellent job for us. I will definitely call again.
I had a horrible experience with Zerorez when getting my kitchen and bathroom floors cleaned. The technician left standing water at least 1/2 inch deep in both rooms. I had to mop it up with towels after he left. He had issues with the machine that was throwing excess water all over my cabinets in the kitchen and frosted doors in my bathroom. Brad has visited with my husband and seen the mess that was left behind. He took one of our frosted doors to see if he could repair it. The estimate to repair the door damage is over 2K. But we have not heard back from Brad on what will be done to get our doors repaired.
Although we did experience some problems with getting our carpets cleaned, I have to commend Zerorez for returning and redoing our carpets until we were satisfied.
Did not move a single thing
I still have not been able to get my free awards for using your service per the radio ad. Went to the website to look at my receipt, and was unable to get to it to find rewards site. Please advise.
quick service, very helpful and friendly