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based on 83402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I would like to compliment Anthony on his professionalism and the excellent customer service he provided. Please be sure to share this with his supervisor/manager. I am a real estate sales associate and will recommend Zerorez to my clients that need carpet cleaning prior to placing there home on the market. I am sure you have plenty of business via referrals but you may consider contacting the RE/MAX home office to place your services into their programs for agent recommendations. Not sure of the requirements but I feel the relationship would be beneficial to both companies.
Carpet cleaning company that does what they say. Always seems to be some hidden price in other companies. Plus it works great.
You have been out 5 times and the spot keeps reappearing. The spot
Is now worse than before you started.
your techs are always great and the carpets are clean
The estimate I got from the appointment setter was 60% less than what the salesperson estimated my job would be to start.
I gave them both the same info. I had a simple sofa cleaning. Nothing complicated. I even warned the appointment setter I will not pay more than $100.
The experience was a waste of time.
Great service. Ron was an excellent technition.
Thanks
Our tech, Darrin, was very thorough and explained the process well. He was very diligent and made sure I was happy with all results before finishing. It saved us from having to replace our upstairs carpets.
Knew my carpets were bad, but at the end of the day and the quotes with cleaning/stretching and flash....we would have paid over $1000.00. While selling the Flash, the manager just happnened to get a call from another associate with a situation at a client's house wishing to now pay for Flash because he didn't get it with the cleaning...coincidence?
This visit was only for an estimate. Ken was very thorough in explaining the process and answering my questions.
How hot the water gets to really deep clean
Justin was wonderfully knowledgeable, considerate, just very good customer service. He is a true gem for any employer. Thanks for a great job!
very friendly staff
The process of using green, it's a very sensible approach. Looking forward to
do my upstairs.
Our carpet and shower look much better after the cleaning. Our technician suggested several options for the best cleaning, but didn't pressure us to buy expensive services. His tips and general advice were much appreciated!
No chemicals
I was extremely happy with the products and service I received. The technician, Justine King, did a superlative job; he was through, fast, and efficient. He is very courteous and extremely knowledgeable of the cleaning process. He explained the purpose of the equipment and cleaning products in easily understood language and provided demonstrations to further insure we understood the process. I will recommend this company to all my friends and will definitely use it the next time I have my carpets cleaned. Hopefully all your tech’s are like Justine, his work ethics and performance are the main reason for my positive comments.
I felt like the carpets are actually clean. Darwin, the service tech was excellent.
Kenneth Dewitt our tech was very professional, nice, attentive, very detail oriented and very hard worker. Took the time to listen and I am very please with the outcome. My tile and carpet are brought back to new it was so good that our cat still don't know what to do he is not used to a brand new looking carpet.
VERY CLEAN RESULTS
Its the best
Lower your cost.
Very fast, and professional. :)
Good: Chris was on time, very pleasant and very professional. He moved furniture around and got everywhere I wanted.
Not good: I didn't like the $10 fuel charge. It is not advertised. It was not mentioned when I called and set up the appointment. I thought it was kind of tacky to just drop it at the time of payment. Also, some areas did not clean up as I had hoped, but that may just be the nature of the stain itself.
The service tech was very professional and through in cleaning our carpets. We had a grease spot that another cleaning company couldn't get out, after Zerorez it is gone.
carpet is not left wet
Chris was amazing!
The impowered water & no chemical cleaning
I always enjoy your prompt and friendly service.Jamal and his partner couldn't have been
more helpful. His knowledge of your business and explaining what each feature was for was great. I just hope the next time you clean my carpets, I'll Be able to request Jamal. He is
a asset to your company.
No soap and no chemicals.
The technician was professional and courteous and the products really did the trick.