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based on 85085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician Daniel was great. He was informative and very knowledgeable. He took time to answer all of my questions. He explained the Zerorez cleaning process, how it works, and how it is different than your compeititors. He did a great job cleaning my carpets, rugs, and couch at a very good price.
I was told you would move items that were 50 pounds or lighter, & that did not happen. he just cleaned around them, leaving to sizable spots in one of my bedrooms uncleaned.
The service person was very informative every step of the way. He was very nice and professional; I would welcome into my home again.
Very likeable technicians. Jake's honesty impressed me. Also, the young man with Jake went to great lengths to be careful working around our belongings. I loved the fragrance of whatever it was on the carpets. . .reminded me of Jergens hand lotion.
The two service men were very professional,knowledgeable on the product did not pressure you into doing upgrades on the carpeting. I have white carpet and this is the first time that it actually is white. They were able to get out stains such as coffee, coke, red juice. I have already been telling friends what's great company ZEROREZ is.
The technician seemed to truly love his job and was enthusiastic as he explained each step. The carpet feels soft, smells fresh and looks like new!
Very professional. Carpet looks very clean.
The technician was very friendly and professional. He work very hard and very thorough. The carpets are so clean!!!! I will never use anyone else again.
Quick and they did a fabulous job.
We have had two agents from Zerorez clean our carpets. Both were outstanding!
Did a good job cleaning. Not any odor. Chris was very polite & knowledgable .
The Tech Randy Jones was very professional in the service he gave us. Our carpet is over 20 years old and we had been talking about replacing it. We have never had our carpets cleaned by a professional company. I would do the steam cleaning ourself. I kept noticing that each time I cleaned it, the carpet would get dirtier quicker each time. Randy used a special light to show me the stains that the soap was leaving in the carpet because our machine was not strong enough to pull the water and soap out. I was amazed at the results!!! Looks like new carpet. Needless to say we are not thinking about replacing the carpet. Randy is a wonderful asset to your company!!! His politeness and desire to please is very refreshing in this day and age. Thanks for the restoring of our carpet!!! Great job!!!
Teach the people in your office how to properly schedule. And don't send out trucks that aren't running properly. It took 3 appt. to finally get you to show up.
Got an appointment quickly. Technician was thorough and professional. Carpets look great after the cleaning and dry quickly.
Your representative was the best I have ever had I will continue to use zerorez and will recommend highly to others.
Be 100% transparent when the appointment is set w/r/t your fees and charges. Do not advertise a $99 special then tack on a $10 fuel charge. This is not an ethical practise.
carpet was soft and appears a stubborn stain has been lifted.
Making it clear up front that you don't move furniture and that you do not clean the edges of the carpet without paying extra.
Customer service and great personalities
No soaps and the men were very professional all the way around!
The fresh smell & organic solutions. It was the first time I had carpets cleaned that the smell didn't bother me. Your servicemen were very polite & courteous. They went right to work after talking with me & I watched them do a very good job.
Your tech did not arrive to my home until 5:40pm, well beyond the afternoon window. Our evening plans were disrupted as a result
Service was excellent and the results were totally to my liking.
The technician was extremely nice and took the time to not only explain the process but also gave me tips in general carpet maintenance. I had rooms that I didn't want cleaned but there were dark lines in the doorway that he took care of for me. Super job and great service. He also mentioned air filters offered by the company that I will definitely take advantage of.
professional, personal and very thorough in process.
They are quick and mostly chemical free. Amazing!
Green products, cleans very well & J. B. He's exceptional
& should be cloned!
Daniel did a great job....my 10+ year old carpeting looks brand new!! I will be calling you again in the future. I gave you a very positive review on Angie's List!!
Through cleaning of Berber Carpet and effecient service.
Great response - good callback/follow-up and all contacts were professional and informed.