What our clients think of us!

The fact that you do not use chemicals. I was very pleased with the end reesults.

Cody was very professional and courteous. He did an amazing job making the carpets look brand new all over again. Kudos to Cody and Zerorez!

everything .... Joshua is also excellent with customer service

Your employee was very nice and did a great job !

On my first appointment and your first try cleaning my house,your worker left my floors wet as he said his fan was not working. Once dried the floors looked smeared, felt "chaulky" and had apparent sealant buildup in areas. I called got re-appointment, the reappointment was for a 430 to 630 window. At 650 PM after no-show or call, I called your office and your rep who answered phone said person was running late and would be to my home around 730. About 5 minutes later someone called me "saying he was "regional manager" and that he was on far side of Ft. Worth and he could not make it to my home until after 900 PM. He cancelled and also felt the need to share all his days troubles with my and how all his other client made him re-do their entire jobs. I called back next day and your Representative said they wanted to come on Friday or Saturday but could not guarantee any time, said anytime between about 8am and 6pm. This was unacceptable to me. Next day I called and spoke to a woman and immediately asked for a mananger. After 5 minutes on hold I was told the manager was in a meeting but they would have someone at my house on Monday. A manager would not take my call after a bad job and another missed (by your rep) appointment. Really? On Monday a young man arrived at my home and went I showed him the streaked and chaulky floor his reponse was he did not see it and then "that is how the tile is" and further it was footprints, acting like I was being unreasonable. He said then he would redo and reapply sealer. I mentioned it looked like it could be wiped up however I did not do so because I had paid $335.00 plus tax to get it done. So he got a couple micro fiber towels, put tap water (yes tap water) on them and proceeded to wipe up about a five to six square foot area in my kitchen. When I pointed out it was streaking further he got more agitated and then wiped up about a one square foot area of my bathroom the same way. I could tell it was going nowhere. I was not interested being insulted that he could not see all the streaking I could see on the floors. Furthermore, his agitation whereas he kept saying in a curt tone "Is there anything more I can do for you today?". Amazingly he dragged the hose and equipment into my home but he only used his cleaning equipment on a small landing area of my front door, oddly I did not even point out that area. As I was taking off-work to do this and this visit was unproductive and he seemed agitiated and put out, for my own satisfaction, I had asked him to hit an area of carpet about the size of a softball where my dog vomited (no chunks) the previous day. He said to do that he would call corporate to get a quote, he said that the pet satin fee was $80. but that would not cost that much. No joke in about 5 or 6 runs of his sweeper of the softball sized area, about a minute's time, he said that was $80 (again in a agitated tone) but he would not charge for all my troubles.

Bottom line, Initially my order was for a $99.00 "Four Room Special" and I was told there would be a $10 gas fee. Upon arrival at my home on the first appointment your rep Ron Self agreed to include the tile floors for $325.00 plus $10 and tax.

I am requesting a refund of the additional $226.00 fees charged for cleaning the tile floors that were not cleaned properly, the second appointment cancelled by your "District Manager" and the fact that your second visit to my home your rep's inability to recognize or acknowledge a poorly done job. Please refund the $226.00 partial payment to my credit card.

on time does not take long can walk on it. no long time to dry. no odor.

I had two pet stains - vomit - that i had hoped you could "spot treat" first but was told i had to have the entire room treated to prevent the spread of something or other. I don't usually have problems with the dogs so it wasn't worth it to me to have the entire room done. And the two spots appear to still be there though admitedly less. Historically with carpet cleaning, I've found that "time will tell" and I'll be more than happy to give a fair assessment in a month. I am very happy with how it looks overall and the "freshness". I had two people recommend you and they are very happy still so i'm sure i will be as well.

Danila was on time, super nice and very efficient! My carpets look great!

Very professional. Quality work and carpets look great

Fast and professional

My rugs were taken to clean...I was told they would be returned 3-4 days....it's been 2 1/2 weeks and I've made multiple phone calls and given very POOR customer service over the phone. I just want MY rugs back!!!!!

The young man who cleanedy carpet and dryer vent was very consciousness with his work.

Very professional and excellent products

Timely and professional service. Great results in cleaning.

Cesar was wonderful and so knowledgeable about carpet cleaning. Our carpet looks so nice.
Thank you for the great service.

Customer Service was absolutely lacking. The Technician who came out was excellent. Nobody in Customer Service would tell us what the problem was and why it was so late before the tech got there. Your customer service agents need to be more truthful about the problems and stop telling people they will call you back and not do it.

Late getting there but they did a good job

your serviceman wanted to charge us over $400.00 when the cleaning was on special for $99.00. when my wife paid him she thought her purse was in bedroom, was in laundry room. At that your service man said my wife lied to him. Where my wifes purse was, is none of his business. For some reason he felt it was. The tech raised his voice and felt he should slam our door on the way out. my wife took the phone and was prepaired to call the police if they did not leave. I only wish I was home. I would of said my life was threatened and taken care of the issue. I was not, so it's your problem now.

The carpets look great and the tech that came to our house, Michael, was very professional and did the work fast and effectively.

The carpets were cleaner than any other company has done. Joe was great to
explain everything not only to me but also to my husband when he came in before Joe
was finished cleaning the carpets. Also the carpet seem to dry quicker than it has when cleaned by other services. It was a very good job and we have no complaints.

The results was good. I appreciate the way the tech was so friendly and professional.Only a few spots to do over.

The Green cleaning process. Carpet looked great and so did the stairs.

We have used your service twice and while satisfied with the results of the cleaning, we still have not received the promotional coupons we were promised. My wife called your offices and was assured they would be mailed. It is 22 days after the fact and we've resigned ourselves to the fact that your promotional promises are empty.

You have a good product, your services have left my carpets in a much better state. I like that there is no residue and there isn’t a remnant of a chemical odor. Just go with that. Don't tell me you're going to give me coupons for additional Zerorez services or to local restaurants and then not come through.

Just a thought, maybe you should train your service technicians to hand over the promotional items as soon as they arrive instead of forcing the customer to have to ask for them once service is completed. If it's promised the customer shouldn’t have to ask for it.

Unfortunately I was put into the position where I had to ask, only to have your service technician look at me like I'm crazy when I did. He scrambled for an excuse, eventually telling me he doesn’t have any coupons in the truck and that in order to get those promotional items one has to call the office.

My wife called the offices and was told that the technician has the coupons. She explained that he had told us he did not have them. She also explained that he had already left so it was impossible for us to ask him again. Your representative them argued that the additional service coupon would have to have been used on THAT visit, not a future visit, so we would not be receiving that coupon. The rep said the restaurant coupon would be mailed.

I don't pretend to know it all, but at the point where the customer has to call the office to ask for something that is being highly promoted on radio ads shouldn't the company representative be apologetic and do what he/she can to assure the customer that things will be rectified? Then, most importantly, follow through and actually remedy the problem?

At this point, you don't need to worry about sending me a coupon for future services as I will not be using your company for my carpet cleaning. You can keep the restaurant coupon as well and have dinner on me. No need to thank me.

There are many other carpet cleaning services in the Dallas Fort worth area. I'm going to find one that values me as a customer and doesn’t react as if I'm inconveniencing them when I ask for something that they promised to give me.

First let me say that Paul the tech that came to my home was very professional he was the only reason I used the service. I was quoted one price on the phone and another when tech arrived at my home.I called the office and told the representative the problem, he without saying I'm sorry about the mix up what can we do to correct this he just said well you can refuse the service. So I talked to his boss and had to negotiate a new price. They should have honored the quote I was given. I felt like I had the old bait a switch used on me. Zerorez has lost my business forever.

Fine technician - very helpful and informative.

I really like the absence of chemicals and the accompanying chemical smells. Carpet is clean and wonderful!

Well done - smells nice - technicians were very nice and very polite - carpets dried faster - just all around good job !!! I would say they get a 15 -

The young men where very hard working and good at their jobs. My xcarperts haave never been this clean all over. I am very pleased.

The professionalism of your technician and the beautiful look of my carpets and upholstery after your service.

You followed up and did everything you said you would do and in a timely manner! My first contact person (Edwin) listened, answered my questions in a courteous way along with explaining what procedures to expect and when. The technician arrived within the time quoted and walked me through the process and "up sold" an additional treatment! He was very knowledgeabe, professional, pleasant and business like.

I know that if any spots reappear within the 30 days allowed, that I can contact you for correction.

The guys were very nice, polite, pleasant. They worked very hard to get my carpet "sparkling".