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based on 83402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Natural Products. Friendly and thoughtful service provider! Same Day service!
When cleaning our family room upholstery (sofa, love seat, two recliners) we assumed your workers would cover/protect the hardwood floors. Instead, at the end of the day, we discovered the floor was wet (damp) and covered with a whitish residue. We had to remove the area rug and furniture and clean the entire floor (large room). It took a lot of elbow grease because the damp residue adhered to the hardwood. It took several hours to complete this work.
They are clean and green .
The carpet smells clean and dries very quickly. The man who cleaned the carpet was very professional and did a good job.
very professional and got the job done!
there were a couple of spots that the tech was not able to get out. Of course try not to nickel and dime me for additional services.
Other than that I was pretty happy.
That they are safe for my family and the environment
My carpet is still stained from the attempt to remove pet stains. The carpet stains were not here prior to the initial cleaning. The carpet is still sticky to the touch and discolored. I've had a technician out no less than 3 times already and my time is valuable. I'm beyond angry about this entire experience. I've spent a LOT of money and time - still unsatisfied. -Name removed, J.D.
You men and customer service were great, very professional and friendly. But I found the quality to be lacking. I specifically told the carpet cleaners that my dogs had thrown up on a certain spot on the carpet and they applied "enzymes" to clean it. While the smell has improved, my dogs still lick that spot on the carpet as if it is not really clean. Also, there was a blue blob of toothpaste left on the carpet, which should have come up easily enough with just plain steam. As it was, I had to take a wet rag and scrub it out later that night. No big deal, I was just a little disappointed. I had expected great things based on your advertising, and your service was good enough, just not great.
Your products really clean our carpets! We want to especially mention about the service technician Randy.
He did an excellent job. We were also very impressed with his ability to stretch our carpets.
His partner George did a good job too!
Your technician was knowledgable, professional and friendly. The products are earth, pet and child friendly and smell great.
The guys were very polite and professional and did a wonderful cleaning job - our carpets have never looked cleaner (except for the last time Zero-Rez came to our home that is!)
We're Z-Rezzers for life!
results were very good
Extremely knowledgable techs. Prompt, courteous and neat
I like that someone will come out to estimate the cost of a cleaning for free. Due to Randy Jones professionalism and kindness, I will be requesting him for furture cleanings of my home.
Anthony was great! He was honest and took time to assess and explain his findings. Job very well done!
Service technician was very courteous and professional. Very knowledgeable.
worked well
Once again you did a wonderful job on the service you completed in my home, but once again your communications with your customers suck! I kept calling about the needed repair from a previous visit only to be told the supervisor handling it was busy. then, lo and behold, on a day I happened to be home, a technician called and said he was scheduled to come out to complete the repair. I have recommended you to friends, but with the disclaimer that there may be miscommunications at large! Love your services, but you need work on your people skills and I'm not talking about your technicians!
Excellent service.
You have done a good job cleaning our carpet, much better than other companies.
Quality of product and customer service
The ftrst time I had your company clean carpets about a year ago, it turned out to be a great job, I give it a 10. This time it was a disapointment. I asked for the first technition, that did not happen. The guy that showed up was a super great person, and a pro. The problem is, he sold me a 180 dollar stain removal package non refund, MY MISAKE. ANOTHER PROBLEM, he told me how great this stuff was, and it was very expensive. Whwn he left I could'nt see any problems, but the carpet was still wet. The next day I noticed a stain that was not their before he started cleaning, and then we inspected the whole job and found 3 to 4 more stains that were not there before the carpet got cleaned. ZEROREZ is comming back on april 22 to fix it I hope. I FILL LIKE I GOT RIPED 180.00, NOT A GOOD FILLING. You ask me how can we make things right,I am telling you, that is not for me to tell you how to fix things. I GOT RIPPED OFF 180.00, you fix it. Thank you Name removed
The pet smell is still in carpet. He treated it but it still is very noticeable.
On time, knowledgeable, clean employees. always do a great job.
The carpet looked refreshed and back to almost new status, it is older carpet and has had some wear, but looks super!
Very Professional and Green
Your service is so thorough! It got out stuff I didn't realize was in the carpet. It looks brand new, and this carpet is 20 years old.
The technician Ernest was great and very knowledgable about what was going on.
Loved the difference it made to our carpet. Even though there were several spots that look like they were complete missed all together. The tech was extremely friendly, professional, and would recommend him to anyone.
They came back out yesterday to address a stain issue and they acknowledged the problem was theirs. They failed to return our call today when we called to attempt schedule repair.