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based on 85085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, knowledgeable, friendly, and professional technician! Service was excellent and I am very pleased with the results, thank you!
Non toxic
The Zeroez Tech was very good. The carpets seem a little dry and not soft as the other ones not done. I have not vacumed yet. The spots that I needed cleaned seemed to be coming back, but maybe they would with any cleaner.
The technician explained the cleaning process and the house didn't have a chemical smell afterwards.
No soap, clean carpet, dries fast......knowledgeable and kind service technician
On time...personable and thoughtful service personnel...pleased with results in preparing for a real estate showing of our house that evening...happy to recommend your services....especially appreciated no pressure to have done more than we needed in carpet cleaning
No residue after cleaning.
No chemicals; quick and efficient service.
Also excited about the carpet protection...hope it delivers!
The outcome was excellent, and the team you sent to do the work was fantastic. Well done!
green Cleaning
They work
Cleans well. Dries quickly and smells good. Knowledgable and friendly employee. Finished cleaning all rooms in about 40 mins.
Be able to schedule at a specific time and not a relatively large window. It is difficult with work and children to not know a specific time. When i scheduled I stated I had to be gone for 30 minutes toward the end of the window and requested that if that could not be accommodated, i would need to cancel. On the day of service, they were unable to come before i had to leave. I rescheduled for later that afternoon (after 2:30) and waited and waited. A rep called to verify my address arond 3:45 because my street is not on the map yet. I gave "alisa" as the reference street for greenan but instead of putting it in comments for the technician, they changed my address to alisa. She said he would be there shortly. II called close to 6pm because no one had come, the rep said the tech couldn't find me or I wasn't home and went to Keller for another job. No one called me and I wasted my entire day waiting to get ONE rug cleaned. I was rebooked for first thing the next morning and my technician (Anthony?) did a great job!
Several stains came back, just like other companies. I paid extra for carpet protection in two rooms. A child spilled the same drink in a treated room and an untreated room. The untreated room came out better than the treated. The treated still has a stain. Maybe I had my expectations too high. Everyone was friendly.
Work very well with me(customer). Work to fix the problem. Thanks
stains came back rather quickly
Nice, clean, polite Technicians. They worked very quickly. The carpet was clean & dried in a reasonable time.
Your technician was very friendly & polite. He did a good job. I will probably use Zerorez again. The reason for my "9" rating is that no one mentioned that WE would have to more the furniture. I also did not understand the extra $10.00 charge which was NOT mentioned when I set up the appointment.
I DO NOT want my name used for ANY purpose.
Your technician, Ernest, was very thorough and very careful not to damage anything.
The guy came on time, yet he zipped through so fast, missing several spots! He didn't get behind room doors and there were actually sections even in the main part of the room untouched. It was the end of the day and I am pretty sure he just wanted to get it done. Maybe he was running behind, I don't know. He was very nice, just rushed and actually missed spots!
Paul was very professional! Super nice too! Explained everything thoroughly. My carpets look great-the stains are gone. Just like he said, I didn't have a smell afterwards. I really liked the fact that my carpets were not soaking wet.
Felt the service technician, time of arrival and all was great. Just waiting to see if the treatment technique keeps the stains from reappearing quickly.
Luke did a great job. Very pleased with everything.
On time, very professional, the results always meet expectations.
They are green and efficient. Initial price was good.
You did what you said you would do!
This was the third appointment we had to make after, the first to be “no show” and lack of time feasible time slots available for the other times.
Also, appointment time was between 4-5, guy showed up like 6:30.
Finally, for the most, cleaning was not all that great!
Make additional prices known before you come out. My technician was amazing and so helpful and thoughtful to try and put things back where they belonged. I felt bad for him to have to tell me how much all the "up" charges were.
Effective use of time - prompt - courteous - thorough - well trained - clean equipment -
Employee very informative and polite. I have a question. I vacuumed the carpets the next morning after letting them dry before we walked on them. The house is empty, we haven't moved in yet. In each room where carpets were cleaned I had to clean out the vacuum due to so much dirt that came out of carpet. Is that normal?