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based on 85085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech was very professional and the service really improved the look and feel of my carpet. I was very satisfied with the outcome.
Professional and courteous technician. Sofa looks great. I would suggest that customer service should mention the specials when scheduling the appointments - I could have saved $50.
The technician did a great job. However, he had problems with his equipment and caused me to be late for an appointment. You management took off a small amount of my total bill. I felt that the amount should have been more. I understand that this probably never happens. Your cost is a little high for the amount of rooms I had cleaned.
I like the green of it. I really appreciated Randy Jones. He was very professional yet personable. He went above and beyond my expectations. I have already recommended you all to others and will continue to do so. Thank you so much for good quality work and wonderful people you have working for you.
Sincerely,
C.A. Pottinger
I like the service far better than Stanley Steamer and that's why I switched a while back, I even referred my friends to Zerorez in our HOA.
All good.
Not soapy or chemical
Awesome, friendly, professional staff! Our 14 year old carpets are like new!
Courteous and friendly staff as well very thorough.
Fabian did the best job ever since we've used Zerorez. We were very impressed with his attention to detail and professionalism.
Courteous and do the work. Very professional.
I was very impressed with Justin. He explained his recommendations and went about his work. Very professional. We are very pleased with the results. The carpet looks and feels brand new. We have tried 3 other carpet cleaning services in the last few years and had issues with all of them. We will definitely use Zerorez again and will recommend it to our friends. We plan to have you back soon to clean our tile and perhaps the A/C ducts.
Excellent product the carpet was soft and fresh dried quickly The technician was very knowledgable
We like the process, the work done and have used Zerorez for several years. The technician did a great job and was very nice.
Every time Zerorez has come to my home, the difference in how the carpet FEELS is amazing! Yes, it's clean, but feels so much fluffier and softer! The techs who have cleaned are always very polite, courteous and thorough in explaining what they're doing and why.
Pricing needs to be adjusted - or your advertisement does. I'm not stupid, and I know $99 is never the price of anything, but my price more than QUADRUPLED. That's not good for business.
no soaps are used
Left nice texture on the carpet.
On time and professional and enjoyed doing his job!
We liked the fact of the high temperature cleaning was done without chemicals. You are able to see in a few hours time the carpet and upholstery looking like new again!
Professional technicians, positive results and low pressure when up-selling additional services.
Clean, efficient, thorough procure accomplish by a neat, knowledgeable & expercienced technician ...all at a price we could afford.
Heretofore, we've experienced less than satisfactory service, with as many as 3 trying to do together the job of one.
Thanks!
PS We've been referring other to you and believe the Neary's (down the street)have just had their carpets cleaned as a result....word gets around!
I was pleased with the work but a spot came back. Kevin said he would come back and made an appointment but has not returned. I would like for the spot to be redone. I called the day after the original service.
Hanna Last name removed
7033 Northaven
Phone number removed
You claim that ou have zero residue, yet spots were left on our tile and very slippery conditions all around. That leads me to believe some residue was left behind. Also, the lawn now has dead grass in the shape of your hoses that went inside. WHAT are you putting in our house, on our carpets, and on our sofas???
Carpets are cleaner than before your team arrived but don't appear to be any cleaner or, in some cases, as clean as another carpet cleaning company I have used in the past.
It dries very quickly.
You have always provided excellent service, the tech new what needed to be done and explained it to me. He did great.
The products you guys use are safe for my pet,so that is plus.
Thank you
clean professional courteous tech - carpets always look tons better.
Ceaser did a very good job.
Love the results!
pet treatment didn't do a thing